-
November 2023 by Teresa Perez
A great place they always make it happen. Great and friendly service they aim to please the customer for that I thank you.
-
November 2023 by Amanda Timm
In general, I like Budget as a rental car company. I LOVE the team at this particular location - they take excellent care of the customers and are always fast, efficient, and friendly. Kudos to Denise and the team. I've been renting from here for more than 10 years and make an effort to go back to this location because of the people working here.
-
November 2023 by Kimberly Dorsey
Very good customer service! Courteous, explains service and accounts for any delays.
-
November 2023 by Vickie Connor
Just to get a tire check took me 1hour and 20mins. I had an appointment. Smh...
-
July 2023 by Leigha Alexander
Booked a crossover SUV. The RAV4 they gave me was covered in hair, had stains all over the seats, and had a literal cigarette burn on the seat. The exterior was Covered in scratches and dings. And worst of all, the oil change light was on and I eventually realized according to the tag was 20,000 (yes twenty thousand) miles overdue for an oil change which definitely made me concerned about breaking down. Will definitely not be renting from budget again based on this experience
-
June 2023 by Nancy N.
0 star review for terrible service. The manager we dealt with was Marika granger, And the employees who were unprofessional and disrespectful, were Marquis And Keisha. Terrible customer service. Marquis gave us a car without a key and rolled his eyes at us when we asked where the car was. Budget Switched cars and then kept our items in their locked car! Our items were locked for hours, and when I kept asking for help, I was told to wait without help. She said she will cancel the contract because of the complaintShe cancelled the contract and we were left with no car and our items still stolen. I have still not received a refund! The Manager made us wait in line for help. While our stuff was locked in the budget rentalMarquis threatened me when he pulled me aside and told me that if my husband doesn't stop complaining that they're going to cancel my reservation as retaliation. Management saw this and did nothing except insult us more, and then cancel my car rental.
-
June 2023 by Jai Lynn Darling
Was told only way they could rent was if I had a major credit card, they could not accept debit card but the lady infront of me was allowed to rent with a debit card and deposit. When I asked about doing debit card with deposit they told me they are not allowed to. When I asked them to provide me with something showing I would not be charged for the rental cause they made me put my debit card and pin number in for the transaction the guy at the counter told me "it's canceled" when I replied "but because you made me put my card and pin in I would like something in writing stating that my rental is canceled and I won't be charged" he looked at me rolled his eyes and said "no its canceled now goodbye have a nice day, next" extremely rude and unprofessional. They couldn't give me any reason as to why they could accept the other ladies debit card but not mine or offer any other options, just a give me major credit card now or get out of here attitude.
-
June 2023 by Thomas McCarty
Great Service and Experience! Staff are always professional and courteous. Denise is always a pleasure to deal with.Always receive a clean, well maintained vehicle with no surprises. Checking out and returning vehicle is simple and usually very quick. First Class Experience!
-
June 2023 by Westyn Seals
I was happy with the car I received for the price and I would highly recommend renting from Budget at 899 North Loop W Fwy Svc RdHouston, TX 77008. The staff there are extremely nice & helpful.
-
May 2023 by Skyler Matthews
Only rent you cars if you drive for Uber. Tons of cars on the lot ready to drive but we had to walk away because we could not rent a car. I think someone needs to figure out what business they are in.
-
May 2023 by Roberto Migliazza
Very friendly and helpful stuff. Good service. I was happy whit the service
-
May 2023 by Dianne Fetting
Vehicle was clean. Upgraded! Friendly staff, great experience.
-
May 2023 by Trina Jones
I always like renting from Budget. The deals are good.
-
April 2023 by Stephanie May
Vehicle was ready to go when I arrived. Paperwork was brief and I was out the door in under 5 minutes! Bravo!
-
February 2023 by Edward Folse
This location and it's hours work perfectly for us but we've never gotten a car that didn't smell like smoke or was rode hard. The last one had 45,000 miles on it but I guess that is just part of the difficulty in getting new cars these days. I wish they'd at least care for the older cars. That last car vibrated like a tire was coming loose.
