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December 2023 by Kelsey B.
Showed up around 12am with a line, which is fine. Two front desk ladies were rude and disrespectful to multiple individuals. Not a fun time. Will not return.
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November 2023 by Kamesia Scott
I had the works experience renting with budget. When I first got there the rep was not friendly at all. She placed me in a smaller SUV because they didn’t have the one I originally booked. Normally when this happens I should have been offered another vehicle not downsized. The truck I was put in drove very rough and rugged. And we couldn’t seem to get the air to work on the passenger side. I returned the vehicle the same day within some hours and did not get an apology nor empathy but charges the full price. I will never go back there again!
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November 2023 by Denise DeLair
It too entirely too long to get the car. We waited for over 2 hours. If you know this is going to be a busy time for pick ups then you should have had more people working that day. Drop off went smooth and quick which was a wonderful change. There were issues with the gas tank latch and we had an in network warning so we could not connect to the Bluetooth. Other than that it was not too bad of an experience
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November 2023 by T M (Bimmertim)
The line at the counter was long and there were not enough agents. The agents there were at best “brusque”. The vehicle was dirty and had a maintenance fault (oil change) that popped up shortly after leaving the lot. The RR tire had a leak that showed up the next morning. The Budget Support line was polite but unable to help so we ended up installing the spare ourselves (not easy). We returned the unsafe vehicle to the nearest Budget and then got charged for not returning to the original location - which Budget fixed after a 30 minute phone call to customer support. I cannot believe that their online review system asked me for this Google review after I gave them such low ratings on their survey system. Im usually a positive reviewer but never again will I rent from these guys.
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November 2023 by Nancy Benton
I rented from Budget in Houston. I had been up since 3am and did not get the clerks name. She was gracious and kind. I had used my name instead of my husband and forgot to use my Costco card. She changed everything as if it was no problem. We quickly had a wonderful, very clean van and were on our way. This was my third time to rent from Avis/Budget this Summer and each time it was a great experience. I didn’t take any photos. No photos.
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November 2023 by Jared Hakes
This place will lie about the condition of the care when you return it and then will bill your credit care. Their customer service is horrible. Front desk lady called me over then took 5 mins to cut strips of paper with scissors while I was standing there. Hardly spoke.Since it was pouring down rain they didn’t want to get wet so they didn’t show me where the car was. They only told me. Then I had to walk around the parking lot in the rain trying to find it.When I returned the car. With only 132 miles put on it. They said I had excessive pet hair and provided photos. Yeah that isn’t true. Those photos don’t show excessive at all.Don’t waste your time with this rental place. They will lie and cheat you out of money. Trust no one at this place.
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October 2023 by Pete S.
Waited in line for an hour to get my prepaid car. The worst rental car company yet. None of the other car counters had any lines. I'll never rent from Budget again.
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September 2023 by lisa hodge
I have rented budget rent-a-cars many times in the past several years and never had a problem however this time around was a little different I originally reserved a Ford Fiesta or similar car in Houston Texas Budget Rental at the Hobby Airport upon arrival there was a large line I waited my turn I gave the lady my reservation number and she told me there were no Ford Fiestas or similar car I must drive this white van I explained to her I was going to be on the road for over a thousand miles to drive back to Ohio the lady insisted that I get this white van I had no other choices for a Ford Fiesta or similar car I explained to her again I had gotten a economical car like that to get good gas mileage to drive back third time she insisted I take this van I told her I was not happy she had no reply I got in the van started my drive back it was time to fuel up and continue my journey and in doing so I noticed the tag on the car it was an illegal expired tag she put me in a car that had expired license plate I also noticed that it said Boone County it was obvious to me at that point that I was transporting the car for the company back to its original location I was shocked to see this no one had hired me to be a transporter (Budget if you need to hire people like me to transport your cars I am available for hire as a transporter and I would require to be compensated) I was very surprised that Budget would do this to me after being a repeat customer for so many years Throughout my trip I was always looking over my shoulder worried if I would be pulled over and get a ticket for this expired tag ..(.this is no way to treat a loyal customer) When I dropped the car off I explained to the gentleman at Budget my concerns he had no reply other than to smile and wish me a nice day.... final word Unacceptable! Budget you should appreciate loyal customers like me and put them in cars that they Reserve and if they do need to be in a different car for whatever reason please take the time to put them in a car that is legal to be on the road with the proper license plate!
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September 2023 by Brian Berry
They scanned my driver's license and said it came back "red." I have no tickets or accidents. No wants or warrants. The Florida DMV said my license is valid. Budget refused to give me a car. Don't press you're luck here; go elsewhere. 0 out of 5 stars.
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September 2023 by Christina Soto
I’ve never had so many issues with a rental car. First, I was grateful they are open 24 hours but it is very obvious they do not maintain their vehicles. The first vehicle they provided had a foul animal sent, low tire pressure and the engine made a horrible sound. We never left the lot with that vehicle due its condition. The second vehicle seemed fine at first. Then the tire pressure started decreasing in the left rear tire, the oil service light went on & then the low wiper fluid light as well. We had to put air in the tire a few times. We were only in Houston for two days for a funeral service and we didn’t have time to swap the vehicle. Even if we are able to swap cars who knows what problems that car would’ve give us.
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September 2023 by Kashima Davis
You may receive emails that the, "Budget staff will be waiting for your arrival at the airport", we'll that's not the case. The desk will be closed and you will have to take a shuttle to their off site location. Once you arrive to the shuttle, the lazy driver will not get out of her seat to assist you. Do better Budget staff.However, there were 3 pleasnt and hard working women present during my return. Keep up the great job ladies.
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September 2023 by Chris Salinas
Excellent experience at this location. Read lots of bad reviews before I got here and seriously considered cancelling and going with another company. Decided to roll the dice and I'm glad I stayed with Budget. The shuttle service was quick and efficient. Our vehicle was clean and fully fueled when I picked it up. Drop off was easy and there were no surprise charges like a lot of other reviewers mentioned.
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August 2023 by Zoie Storch
We picked up a reserved car at Houston Hobby. Our agent Mia, was friendly, helpful and non pushy. The compact car was clean and brought up to the door to us. The vehicle was perfect for hauling 3 grandkids. Price was reasonable, drop off quick and easy. The shuttle was right there to return us to the airport. Enjoyed our cheerful, friendly shuttle driver as well.
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August 2023 by A. J.
I scheduled a car from 8/16-8/23, when I arrived, the did not have a car so they referred me to Vis, picked car up from Avis. 2 days has passed and I start receiving notifications that the car was late, to my surprise, Avis wrote up the car from 8/16-8/17, so I had a 120 late fee on my account cause I didn't return the car within a day. No one did anything about their mistake, just said sorry. No refund, no discount..NOTHING!! I'll never rent with Budget or Avis again in Texas! Hell no!
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July 2023 by Esther Ko
During our short visit, the agent recomended an electric vehicle over the vehicle we already rented. This was the worst decision and recomendation. Not only is electric charging already scarce in the area, the car recomended's charging type was extremely rare and time consuming to fill back up. Budget has a 70% or over battery cap when you return the car, but charging it to that takes several hours, of which I did not have. When I called over 5 times to the location to complain about this matter I was told that a reliable way was to extend my stay so that I could charge the vehicle. Customer service was unreliable. I ended up charging the vehicle for 10 hours and am on the way to drop off the vehicle. Even with 10 hours of charge I am forced to pay an extra 70 dollars due to this incovenience. I advise noone rents an electric car at this location in Houston, this really is a waste of a single star, my money, my time, and my patience.--