Build-A-Bear Workshop

Most Recent Comments

• November 2025 by geovany rivera
  My daughter is really happy 😊 with the plush exelent service and lovely
• October 2025 by Mon Key (Leo)
  Took my wife to experience BAB as she never had the opportunity as a kid. She chose a small capybara plush, but when we checked out at the counter we were met by a very rude and pushy cashier. He seemed quite upset when we declined to sign up for the mailing list and rewards program and tried to guilt trip us when we politely declined. After saying no a few times and insisting that I just wanted to pay for the stuffed animal, he tried to bargain with us by offering some kind of gift card to sweeten the deal. We declined once again and just left without the capybara.
  I understand that they are obligated to try and sign people up for the rewards, but a polite no should be enough, I don't want to haggle, I just want to buy the bloody thing.
  
  Hopefully, this isn't the norm at this location, but I don't care enough to come back to see.
• September 2025 by Juana Maria Mena
  Very nice and helpful staff!
• August 2025 by Ariel Alameda
  Disappointed in the way my plush was sewn shut. Employee who helped us didn’t seem interested in being there unfortunately. Upon checkout the cashier looked at the back of my plush with an odd expression (red flag), he questioned the employee who helped us and they stated “that’s how they always do it.” Had I seen the reviews before I would have avoided this location. Took my plush to Katy Mills Mall and their employee quickly resolved my issue. To be fair, the Katy store explained that due to the plush not having fur the seam can’t be seamless but from the before and after it’s a huge difference.
• July 2025 by Rafael Rafa
  You would think that for almost $100 for a stuffed toy the cashier would at least say hi and thank you.
• June 2025 by Fettah Kiran
  It’s next to Cotton:on shop
• June 2025 by Emad
  Very expensive
• May 2025 by Rosabella Topete
  I will probably never go to this build-a-bear again.
  
  I brought my sister here for the first time to get the new Sanrio stuffed animals and I was very excited for her and even let the staff know it was her first time. I don’t have a ton of money but I still tried to get her everything she wanted. After we picked everything we wanted we went to get the plush stuffed and the worker asked if we wanted all the add ins and I told her no thank you, which she then proceeded to tell my sister that if she “does good in school and eats her veggies and listens to her parents she can get it next time”. And my poor sister looked at me so sad because she does all these things and she asked me if she doesn’t do those things well when we left and that’s why she couldn’t get them and it made me and her feel like crap because I told the worker no thank you to add ins. She also yelled at my sister to stop pressing the pedal because she slipped the plush off the machine by accident and I understand that things happen but if you work with kids you should know better than to not yell at them for not understanding what’s wrong. Afterwards she also kept joking that her stuffed animals had scoliosis and if it was once I’d have let it slide but she’s making this joke 3-4 times in front of me and my sister. Needless to say I will drive the extra 20-30 minutes to the next mall to get a build-a-bear for her instead of coming here again.
• October 2024 by Kai :P
  I had a frustrating experience at Build-A-Bear recently. While the concept is fun, the service left much to be desired. One employee, who I believe was disabled, seemed overwhelmed and unable to assist effectively. While I appreciate that everyone deserves a chance to work, it felt like the lack of support impacted the experience. There was a long wait, and my questions went unanswered. I hope the store provides better training and support for all able employees in the future.
• October 2024 by MH
  Visited the store yesterday with my 6 year old. As expected the store was super busy. So as we waited in line to get the bear stuffed, I noticed 2 employees at the register talking, I continue to wait and noticed those two employees move to the front of the store and continued to talk. Because it was such a long line I went up and asked if either could help support the young lady stuffing the bears to bring the line down. One of the employees named Lee mentioned that the lady would be with me shortly and continued talking. Now I am in ear shot of the conversation I realized it was leisurely. As I continued to wait, the other employees stopped and said let me see what I can do and began to help with the line. Instead of supporting the line Lee then went to the back of the store. From a customer service perspective this was super disappointing inconsiderate and highly offensive. I would have left the store but I didn’t want to punish my 6 year old.
• September 2024 by Rebeca T
  Weird to say that they have very rude eployees at this location since other locations ive been to is quite the opposite.
• September 2024 by Enrique Morales
  Today I was disappointed going into build a bear today. I was getting a bear for my niece and I seen that they had a deal 2 bears for 45 but it only was for the ones that had a red sign saying 2 for 45. So I got a T-Rex and oogie boogie because both had the red sign next to it. After building everything with sounds and all I went to pay and the lady at the cashier said the oogie boogie was not two for 45. She even went to look and saw the red sign saying it was and then asked someone if it was 2 for 45 and they said no and then took the red sign off and told me it's not. The cashier didn't offer for me to get another to do the 2 for 45 she just charged me for the one bear and packed it. But made me think they can just move the red sign anytime they want to say it not 2 for 45 once someone is up paying. I was very disappointed today.
• September 2024 by Jacqueline Erwin
  The people that work there are very nice. They do their upmost to give you a wonderful experience. The store is clean.
• September 2024 by Jay
  Do not pay for expedited shipping. They will not ensure it's timely delivery or adequately address their failures with the delivery services they contract with. Guest services was no help.
• September 2024 by Javier Molinero
  Horrible experience in 09/09/24 We waiting for more than hour. The employees was very, very slow and pretty rude with the costumers.
  
  I'm very religious and the lady force me to did the "ritual" when I said her "no", she told me, if you don't do it I can't sale to you the bear.