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April 2024 by T. Tucker
Our first time here for my daughter’s 7th birthday. We weren’t greeted or helped out at all picking an animal. You have to pay extra for almost everything I don’t know it was a lackluster experience. Very underwhelming and expensive. But my daughter enjoyed herself that’s all that matters
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March 2024 by Charlie Rios
If I could give no stars I would. I was there and got 2 build a bears with fragrance but the lady there didn't put any in either one. We waited almost 2 hours to get them stuffed and paid for just for her to neglect placing them on the top of their heads. Not only that my family and I live over an hour away so when we speak to the manager there she was very rude. When my wife and called to tell them what was wrong the manager there started to get loud and very rude. She had a smart attitude and disrespectful. Something needs to happen to either the worker or the manager or both.
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March 2024 by The Blademan
This is a amazing shop I brought a teddy bear from here to
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January 2024 by Andrea Magaña
Rosalina was amazing and funny! It’s always so awkward going into build a bear as young adults but rosalina made the experience enjoyable and laughed along with us ? really amazing staff :D
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January 2024 by Victoria Pantoja
Worst customer service...Jacqueline you have the worst attitude ?... You made the worst BIRTHDAY EXPERIENCE for my 13 yr old...This was supposed to be fun for us and she did not feel special at all here.... whatever you have going on please don't bring this into the new year.. no no , if you don't like your minimum wage job you should not have applied here... You're working and giving customer service if it's not for you then do the happy people a favor and remove your self... I hope corporate can see where you left us on this day....
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December 2023 by Angie Michelle
My experience at Build-A-Bear could’ve gone the complete opposite due to the first manager that would not let me speak and kept raising her voice over mine when I tried to say something, but THANKFULLY the other manager Angie (Angelica) made that whole experience a whole lot better! She truly knows how to treat a customer and resolve a problem. Her patience and kindness was very delightful to receive especially on a chaotic day because of her I took the time out of my day to write this 5-STAR review!
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November 2023 by Brittney S
Such a great experience! I took my niece here and purchased her a Build-A-Bear. The staff was so nice and professional. I was so happy to see a smile on my nieces face. They are not cheap, so be prepared to spend some money, LOL, but worth it. Definitely something she will always remember with her Aunty Bobbie.
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October 2023 by Norma M.
We heard about the pay the amount of the birthday for the bear, that's exactly why we stopped by. Not knowing how it really works.We walked in and told the person who first talked to us that it was our first time and we were there for our daughters birthday and told her about the birthday we heard. She told us to pick any bear from the wall and that she would be given a sticker and a bear hat. Once we went to the stuffing party I told the lady there who told us the beating heart was an up charge, no thank you. Well she stuffed it in thinking that came with the birthday bear. Once we got to the register the full price was in. We don't mind that everything has a price. I told her that we were there for the birthday bear deal. The register lady told us it was for a specific bear. So I told her who helped us with the whole process and turns out it was the manager her self who didn't explain the process correctly. So any future customers...... make sure to let them know you are there for the deal and tell them to tell you what best is included.
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October 2023 by Marlen Benitez
Horrible experience. Asked for a birthday bear for my twins. The person rolled her eyes, pointed ay my twins, and even asked “for two?” She continued saying we can’t get them unless…(list criteria). She wouldn’t even give us a birthday crown. I finally told her to stop and to put the bears away. I’d rather go to a place that would treat my twins decently and much more respect
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September 2023 by Lisa M.
NOT WORTH IT!!!! We took our lil girl on a Wednesday afternoon and not only did we have to wait a half hour, but when it was our turn the lady rushed through the process and told us to finish ourselves!? I mean isn't that part of the experience? Also, there is an up charge for every little item for the bear...the clothes, the shoes, the heartbeat, the smell, even the BOX that you take him home in is an up charge! Never again.
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August 2023 by Amy Herrera
Celebrating birthdays are a joyous occasion unfortunately our visit to build a bear today was the total opposite. With the frowns and unfriendliness of Victoria and Bella made me want to walk out,. The only reason I decided to continue with my purchase was for my grandbabies. So I endured the attitude of these two ladies. .
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August 2023 by drakkina08
Refused to put my sound in my Pokemon because they said it wasn't a real sound they sold. That someone made their own and gave me that. It was a gift for my daughter they bought off website the online orders ship with the old school sound boxes it's a fabric bag with a soundchip inside. I've opened enough for cleaning I have seen them in other bears. I also confirmed with the one that gifted it where they got it from. I removed the stuffing myself because it needed a wash and I wanted my daughter to stuff her own Pokemon. What's the point of build a bear if they can't be restuffed by the owner if they need it? I know Nintendo is picky but telling me I had a knock off sound is ridiculous.
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August 2023 by Marcos Lozano
What is needed in this store is managing staff that is not rude and raises voice with customers , August/ 10/2023 witness manager very unprofessional toward kids making this joung boy cry,what's wrong with expecting friendly and courteous attention? was very unhappy and won't recommend build a bear at memorial Mall to anyone. Please don't accept I'll will from manager this needs to be addressed.Very bad customer service .
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July 2023 by Sondra Harrison
Kids loved it. We ordered a Bowser but it never came to the house and we already paid for it. Brought my receipt in and they let us just exchange it so we picked new ones out and my kids love them. Not sure I would order and have the unstuffed animal delivered to my house again though. They had sold out of Bowser in the store when we originally went but next time we will just get whatever is in the store.
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July 2023 by KT T
Needs an update. The bath station doesn't blow air and has old dirty brush. The birth certificate computers are down. E.R was nice to us during stuffing process. The manager woman was very rude and dismissive of our concerns.
