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March 2024 by Alonzo Ellis
Communication through the process was excellent.
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March 2024 by Annita Mendez
Reviews don't lie....this place truly sucks. Was sent here by Progressive from a dude running a stop sign and smacking the side my van. All it truly needs to be road worthy is a sliding door. Get fancy and then we need a rear door panel and inner rear door panel. Adrian LIED to the insurance the insurance WENT ALONG with the lie they where giving. All because by van is 11 years old. Age doesn't mean pot, it's the value the car is worth verses damages. They LIED and said said the airbags deployed! Airbags NEVER deployed! $6,000 in damages doesn't total out a van worth almost $12,000. Got my insurance involved for second opinion and they agree with me. All I need is a darn door that's worth $1,400 from the manufacturer. Guess what? Progressive now HAS to fix my car and this place just lost my business forever. Don't trust Adrian and don't trust anything they say in general. P.S. By law insurance has to give you the Kelly Blue Book Fair Market Value of a Private Party Seller at the Highest value. My van is FIXABLE go elsewhere if not satisfied
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March 2024 by Corina Sepulveda
Friendly staff, well communication. Mark made the process smooth and easy. The front desk rep was ready and quick for all my needs.
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February 2024 by Monica Shai Ayala
The A team at this shop is amazing! Thank you to everyone who assisted in caring for my vehicle and making this difficult experience as easy as possible.
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February 2024 by Andre Duplantier
Great customer service - work was done efficiently - worked well with enterprise to make the pick up an and drop off there at the location. Overall good experience.
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February 2024 by Andrew Trevino
Great work and fast service. I would recommend caliber to anyone looking for a bodyshop.
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February 2024 by Ramiro Lopez
They did a great job customer service was the best of the best
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February 2024 by Maribel B. Thompson
Want to thank the team at Caliber for fixing the damages to my vehicle. Both Emani and Adrian were very welcoming and helpful.
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February 2024 by Lisa Rodriguez
Mark, Emani and the team at Caliber Collision have meet all my expectations and answered all my questions with great knowledge! Highly recommended for car services.
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February 2024 by Tajana Dobb
Great work and excellent communication!
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January 2024 by Francisco Reynoso
I would definitively recommend this Caliber location, I would like to thank Eduardo Lopez the general manager at this location for his professionalism, mannerism and dedication to his work he truly cares for his clients. I was Involved in a wreck a few months back, and took my car to a Caliber in South Carolina where I was working at that time. When they gave me my car it had runs in the paint, parts needed to be tweaked & issues with the lights that I didn’t realize until I was leaving the state. I came home and try to set up an app. at the Caliber in Baytown, they told me it’d be a few weeks, only to find out the day I was scheduled to take my vehicle, that an app. was never made!! I decided to drive to Houston anyway and I stopped by this location where I explained to Eduardo everything that had transpired and in about a week or less I was able to drop the car off, he gave me updates on the car along the way and had it ready in no time, and most importantly they did a great job! Thank y’all again, Eduardo and the rest of the staff at this location for getting my vehicle right!
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January 2024 by Julissa Gonzalez
I would definitely recommend coming here. They have great communication and are very helpful. Despite the holidays of Christmas and new years they got my car done earlier than expected thanks to Andrew. They left my car looking brand new :)
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January 2024 by Joselin T
Great service overall. Exceptional communication by Darrin and Very satisfied with the work on my car!! ?
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December 2023 by Kelly Rivas
Andrew was very helpful and made the process very easy. Explained everything to me every step of the way. Thank you!
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December 2023 by Connie Churchill
This facility really took care of me. Mark Herrera went above and beyond to locate the parts for my KIA and daily text me to keep me aware of the progress. I would recommend this location (and especially Mark) to anyone needing their vehicle taken care of!