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October 2025 by Kathy Vaughan
We were told our room had 2 beds didn't know they meant one bed and a sofa bed that was terrible it feels like you're sleeping on metal bars ,no ice machines,pool closed, I also had to kill a few roaches in my room I really hope they make improvements soon!!!
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October 2025 by Zoe Bonet
Rooms are nice. Staff is great
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October 2025 by Tim G
Hotel has a funky entrance. AC unit is LOUD. Bathroom is missing wall art, but the mounts still on the wall, along with small holes. Shower is GREAT.
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September 2025 by king edward pressure washing
I enjoyed my stay. Love the new management Francy is the new general manager The team are friendly and accommodating. The rooms are cleaned and the whole hotel.
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September 2025 by sheradon edwards
I been coming here for 6 years they have a new management's and the ladies are really nice it makes me feel like home everyone . Clean rooms and nice amenities
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September 2025 by Eric
WOULD NOT RECOMMEND
It really sucks to give a bad review, but this place deserves it. IHG properties are typically decent. This is NOT one of those properties. I would NOT recommend staying here. We ended up paying about the same at another hotel after getting a refund here
The entire property smells like it has been underwater at some point. Moldy and mildew smells. The beds were not clean. The primary beds didn't have hotel standard mattresses.
The only bright spot was the poor lady at the front desk, Jessica. Have a feeling it's not the first time she's dealt with those types of complaints or refunds on the spot.
IHG really needs to take a look at this property as it is not up to the standards you would expect from one of their properties.
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September 2025 by Cody Reyes
I recently stayed at the candlewood suites Houston main Street. Check in was amazing the staff so nice 👍 Francy I met was incredible check in so smooth and fast offer me amminity or points got to the room ac nice and cold kitchen was overwhelmed had no idea full kitchen bed nice and soft had TV channel guide housekeeping not banging on door 9am with a don't disturb sign whataburger taco bell Arby's just walk to it I recommend everybody stay here was a great experience!
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September 2025 by Abney Lewis
Me and my husband stayed here for Nrg event the room was clean we will stay here again next visit!
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September 2025 by Ronnie Holmes
Front desk employee Khalil was nice and very helpful. He goes out his way to help people. He has a bright future!
On the other hand, supervisor Franci would find illegitimate reasons to get people put out of the hotel. That she can't even prove!!
Her personality needs work!!
Not a good look for business!!
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September 2025 by Travefy Tour
We enjoyed our short trip in Houston and we will stay again to this hotel. Good location affordable price for my clean room and friendly staff!
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September 2025 by John Bushnell
I can say friendly staff and helpful , room was really nice for the price , no one bothered me everything was smooth. I recommend them if you are near this area. THANK YOU
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August 2025 by Jarrell Demus Maxwell
This place was horrible!
The building smells stale,
The room a/c unit smelt like it was rusted water inside., roaches, the boards in the bathroom were puckered because water damage.
The clean out had rust or bowel movement coming out!
This was the worst experience I’ve had in years!!!!!
I feel nauseated!!!!!
When speaking with the staff, she knew nothing, so she said.
No district information
No corporate information
And could not duplicate A receipt.
She states she only work there once every couple of weeks And didn’t have access to the system, but yet you are the only one there!!!!!
stop it!!!!!!
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August 2025 by Iraj Roshan
The front door is open and for the last 10 minutes nobody has showed up. No one answers the phone either!
I waited for quite a while for IHG CUSTOMER SERVICE. Someone answered and said I would get charged if I cancel!!
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August 2025 by Willow Gowers
Hotel has roaches and they do not care about it
Not good for my kids to be in it. Especially my medical high complex child that has medical needs
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August 2025 by Sean Lynch
The first floor room has a musty and moldy smell. The staff moved us to a second floor room. Which was amazing.
