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April 2024 by Casey Neyland
Very sweet people. Front desk was so helpful and everybody is so nice. Clean room and great food options surrounding the area. Would recommend and would def stay there again!
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March 2024 by Pauliha Corona
I mean it’s Houston… but when I got to the hotel, there was people arguing with the front desk. The lady that helped us was really nice! When we left and got back to the hotel we noticed our sheets were dirty/ had BLOOD on them. So I went downstairs and I spoke to a guy who was working the front area and he was also very nice and changed our sheets and everything!I will say the rooms are VERY outdated and they are pretty expensive. I would suggest looking at other places before booking.Ps. I could only post 1 picture of the blood and dirty sheets / room
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March 2024 by Mahai Dragun
Clean rooms, very pleasant and clean building. All the staff were very nice to me especially the young guy in the front!
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March 2024 by Kailyn Edmonson
Room very old. There was no linen for the pull out couch. I called the desk all they could give me is a sheet. I am a ihg director myself. Very disappointing, customer service is everything. Desk clerk had a attitude. I will be in contact with the gm about this. You take my money but can't supply the needs for serviceRooms: Old room very dim not worth price
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January 2024 by Khyree Mann
I had a vacation planned from 12/30 until 01/05 and was put out on the 2nd & accused of smoking when no evidence was proven and no smell of smoke in the room. I did not get my deposit back & roaches .Rooms: Dirty with minor cleaning staff.Noteworthy details: I stayed here for new years & was accused of smoking because the floor was Smokey. Heard numerous gun shots as well
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November 2023 by Rick R
Location is perfect. Hotel is must older than I thought. The room had that old / dirt smell. Staff not friendly when I check-in/out. And they also charged a deposit even being a member. Should have stayed at the Holiday Inn across the streetRooms: Had an old / dirt smell. Had to get a candle to cover the smell.Bed was not comfortable, didn't get a good night's rest and was so ready to checkout
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October 2023 by Ashley Nissen
Rented the room 125 yesterday and this morning when I went to renew I encountered a 2 ton monster with the nastiest attitude to match. She refused to renew me claiming the room was rented. (Sure a room with a blatant hole in the floor that was patched up badly! Lol sure. So I have 2 hours remaining, I went to go to sleep and that's when Godzilla literally came banging on my door and said since my boyfriend wasn't there I needed to leave now. I have never been treated so poorly. She need to be fired for being unprofessional, rude and prejudice but most of all because she's so big and she cannot stand more than 2 minutes without taking a seat. She'll be immobile in 2 years. That is not someone capable of fully doing the job. 0 stars.
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June 2023 by Philipp Anderl
This is by far the worst candlewoods suites which I ever saw.The receptionists greets me with bro.The rooms are super old and need urgent renovation. The cleaning state was horribly had hairs of former room user in the sink.The wooden portion of the floor was greasy and there was a bad smell in the room. The stove in the room was old and not clean.Would never stay again here.
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June 2023 by Crystal McDonald
The rooms are a bit outdated. Though there's a sign on the elevator saying they are updating, I haven't seen any workers. I think the rooms could be a bit cleaner but they are decent. They also appear to be having some housekeeping issues while I am here.
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May 2023 by Tekle Beyin
Everyone must be away from this terrible hotel, Do NOT STAY at this hotel, Keep away otherwise you will have an unforgettable bad experience, with the Horrible Housekeeping manager acting like GM trying to keep you out and knocking on the door like Crazy that, does not meet the IHG STANDARD, the Hotel has no MOD or supervisor, the Manager of Duty left the hotel for her things ( during her duty ), I came from work booked the hotel to stay for one night checked in after midnight and would like to ask if I can stay little bit more like 20-30 min only and the housekeeping manager was yelling me like wawwwWas trying to contact Manager, and good me the manager left because she has to something, I called from the room and No answerThis is not IHG standards and Manager or any one support to be there always 24/7. Housekeeping manager should be polite and talk on a proper way( yelling is not necessary to the Guest)Noteworthy details: Horrible Service better No to come anyone to this hotel
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April 2023 by Matthew Lopez
This place was great from the front desk to the room being very clean and comfortable they made sure to accommodate my room preferences, it's close to most stores and the area is pretty quiet.
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November 2022 by Riana Berry
Customer service was amazing. Very quiet and peaceful. Rooms are spacious and very accommodating. I love how they offer dove shampoo/conditioner & body wash. Also the beds literally have you feeling like you’re laying on a cloud. Best sleep in a long time.
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November 2022 by Jerry Ard
The staff were courteous, greeted me with respect. I had different rooms since I started coming to the hotel. The rooms were great; I like that there is a fridge, stove, microwave and kitchen utensils and pots. I never used them but I stayed at other motels/hotels and the cleanliness is great. The Dove wash items is nice. I love that soap. Chris Lewis, Leslie Guillory, Isaiah, Stacy, and Jenny are great at their jobs and talked me about the food items you can buy and never had an issue with anything there. I wish other hotels would do free laundry. That is a nice touch. I plan on stay there when I am in the area.
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July 2022 by Deric B.
Nice place, very clean no bugs, friendly staff except the nighttime guy was a j**** He shouldn't be working in the hospitality business. The plates and bowls are made of metal so don't put them into the microwave because they don't look like metal, but they are
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July 2022 by Ashley
My stay here has been great. Chris was hands down one of the best people to have in the front of a business. He was kind and very welcoming. The staff here has been great and very accommodating. The prices is affordable and the amenities are really good. The accessibility to stores and surrounding businesses make for a decent stay! I would definitely recommend this location; it’s been kind to me.
