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October 2025 by Ryan Lester
Night shift worker George gave excellent customer service and was so friendly!
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September 2025 by Maged Andrawis
I stayed at Candlewood Suites Houston North for more than 21 days, and unfortunately, the experience was far below IHG’s standards.
Housekeeping was only offered once a week. What kind of guest experience is that? For a property charging $85 per night, it is unreasonable to expect guests to wait a full week for cleaning. This feels like cost-cutting at the expense of basic comfort and hygiene. Guests should not be treated this way, regardless of the rate they are paying.
On top of that, the front desk staff were consistently unhelpful. Every time I asked for assistance, I was told to “talk to the manager in the morning” instead of receiving immediate support. Phone calls went unanswered, and staff often had no knowledge about basic hotel information. This shows a complete lack of accountability and professionalism.
The attitude at this property is dismissive — as if because the nightly rate is around $85, guests should accept substandard service. That is unacceptable. For just a few dollars more at nearby hotels, I received far superior hospitality, cleaning, and respect.
An apology after the fact means nothing. It is too late, and it does not correct the frustration and disappointment I experienced throughout a 3-week stay.
IHG should not allow a property under its brand to operate this way. I urge corporate leadership to review this location’s management, training, and operations. The current standards are far below what IHG promises its guests.
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September 2025 by David Bartholomew
The night shift worker, I believe her name was Ruby, was extremely helpful.
Imt card was experiencing technical difficulties and even though it took about 45 minutes to correct / resolve the issue with my credit card company; she was the sweetest and showed not even one but of frustration, I will definitely be back to candlewood
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July 2025 by Deborah Caraway
Was in a great location, absolutely loved the suites, The bed wasn't as comfortable as I'd hoped, but husband said it was good, The have a nice outdoor pool and hot-tub ,only drawback was there was no breakfast.
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July 2025 by Elizabeth Bauer
Called twice to ensure my husband would be able to check in late and without me, was assured that a note would be left on the reservation and it wouldn’t be an issue. I made the mistake of not thinking I needed to record who I talked to. No note was left and the night auditor Ruby was extremely unhelpful and continued to cite policy in spite of the two people I spoke to earlier in the day. Corporate tried to intervene on our behalf but was also in the end unhelpful. Glad IHG is happy to leave someone stranded in an unfamiliar city in the middle of the night.
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July 2025 by ElvaLauj
Staff were wonderful and so generous! Thank you all for your hospitality! Rooms were clean; found one small spider crawling on my bed but throughout my stay no bed bugs no roaches in my hotel room; comfy bed, nice kitchen in the rooms. Clean pool outside. I would definitely come stay again! The only con is I had to take out my own trash to the dumpster.n
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July 2025 by Adrianna Villarreal
Do not stay here! They charged me an extra $360 for no reason. Then when I called and spoke to George, he said he has no idea why they would have charged that and it “SHOULD” refund by the end of the week that is extremely unsettling seeing as how their own employees don’t know why they’re charging people extra.
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June 2025 by Vee Fhinez
My experience at this property was extremely disappointing and stressful. The manager, Margaret Santosa, was belligerent and disrespectful throughout my stay. I was moved to several different rooms due to ongoing plumbing issues, and the final room also had a malfunctioning toilet. I was then charged $50 just to have the toilet plunged, which should have been the hotel’s responsibility.
After dealing with repeated issues and poor treatment, I asked for a refund for the night especially since I had initially planned to extend my stay. Instead of resolving the situation professionally, Margaret attempted to gaslight me, and even tried to withhold part of my refund. I was ultimately forced to call law enforcement just to receive the refund I was rightfully owed. However, the $50 charge was never returned, despite the issue being due to poor maintenance on their part.
This kind of service is completely unacceptable, and I would not recommend this property to anyone. Guests deserve to be treated with respect and provided with basic working accommodations not blamed for the property’s own maintenance failures.
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June 2025 by Cole Hurst
Great place
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June 2025 by Gary Joe Harless
Will refuse to give receipts.. one person to next tell some outher kind excuse!!!
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May 2025 by Roy Watan
I had a wonderful stay at this hotel! The service was exceptional — the staff were professional, friendly, and always ready to help with anything I needed. The rooms were spotless, and I was especially impressed by the cleanliness of the bathrooms. Everything felt fresh and well-maintained.
Another great feature was the parking. The hotel offers a spacious and secure parking area, which made things very convenient for me. Overall, I highly recommend this hotel to anyone looking for a comfortable and hassle-free experience. I will definitely be coming back!
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May 2025 by bpazjr13
Perfect stay besides a few loud noises coming from next room over.
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May 2025 by Shacreda Andrews
The room was decent, but the towels had hair in them There was no dish soap for the dishwasher. The oil out sofa didn’t have any sheets. The toilet paper was wet. The TV did not work in our room. It was supposed to be fixed but it was not. I stayed at Candlewood suites before at other locations. I will say at Candlewood suites again, but not that this location
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May 2025 by Shante
It's okay . Next to Denny's and a store. But it's decent
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April 2025 by Joshua Sawe
The place is great. The only problem is that they don't serve breakfast or any meal.
