Capital One Bank offers a positive experience for many customers, highlighted by excellent service from staff like Skarlet, who provides detailed and patient assistance. Customers appreciate the free checking and savings options without monthly transaction requirements, making banking more accessible. However, some find the ATM placement inconvenient, as it shares a lane with commercial bankers, leading to longer wait times. Despite this minor issue, the bank's app simplifies managing loans, credit cards, and savings, and customers value the rewarding referral bonus for bringing in friends. Overall, Capital One Bank is recognized for its commitment to good service and useful banking features.
Not sure why the bad reviews. I decided to open an account in this branch and I had a good experience with the service 🙂 I hope still having the same service always🤞🏻
January 2025
Excellent experience Lorena, the girl who treated me very kindly 👏🏻👏🏻
November 2024
Skarlet provided me with amazing customer service. She was patient and explained details. In a time when focus and resources are moving twd AI, She proves that we humans still appreciate GOOD HUMAN contact and service.
