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January 2024 by Monalysa Makeup
THE WORSE BANK EVER!!! SOMEONE HAD WITHDRAW MONEY OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE, I CALLED TO REPORT FRAUDULENT ACTIVITIES AND INSTEAD OF THEM CONDUCTING AN THOROUGH INVESTIGATION THEY IMMEDIATELY ACCUSED ME AND TERMINATED MY BANKING RELATIONSHIP
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January 2024 by curt s.
The teller there Alejandro is so bitchy. Clearly doesn't like his job. I understand it's hard getting people to work now a days, but his poor attitude doesn't belong in customer service. He's impatient and rude. And when I met his rudeness with politeness, it still didn't change.
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January 2024 by Bricia Lliguisaca
Horrible customer service
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January 2024 by Harry Potter
Capital one used to be such a great bank. NOT ANYMORE! Since they are closing literally every branch and there’s only one ATM Open at the Bissonet branch ! It’s ridiculous! Long lines to make a simple ATM transaction!!!!
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January 2024 by Alex Martinez
Just so everyone is aware, this location is going to close down for good on April 3rd, 2024 at 5PM.
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January 2024 by Yadiel Cardenas
There is no good service. I asked for a report on the change of address and it was not granted.
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November 2023 by JB
Line is usually out the door with one teller. It’s backed up to the door here. 11/3/2023
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November 2023 by Joshua Hutchinson
I arrived right before the 5pm closing time. A teller was standing at the door; she heard me try to open the door, but didn’t look at me. She didn’t want to take the time to allow me to use the lobby ATM. To make matters worse, both of their 24hr drive through ATMs were either out of service or not allowing withdrawals. As a faithful Capital One customer, I do not expect such poor customer service and care. I will never visit this branch again.
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September 2023 by Rita Grandez
I accompanied my son this morning to open two accounts that he needed, we registered at the entrance they have a laptop, almost more than two hours passed and they did not attend to them, I asked one of the people Marlene works for and very rudely she told me NOT HERE YOU ARE ON MY LIST, I'm sure my partner deleted you, but if you want I'll help you, when I passed by she was definitely in a very bad mood, she said she couldn't explain in Spanish, only English and I told her it was fine, IT WAS PRETTY UNCOMFORTABLE, no I am used to that type of attention, we felt like we couldn't ask her anything, because it seemed like she was biting, it's sad, I don't know how they have such bitter people in front of them, to serve people you need education and a lot of enthusiasm, but that woman had nothing MARLENE she has and is Hispanic
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September 2023 by Johnetta Cleopatra Caldwell
My account was closed for unknown reason. I get scammed yet I the one that has to pay. They told me I would have to wait up to 10 days for them to mail me my money from my accounts. Well it's been nearly a month and I have to see my money. Some of my it is still in the account and most of it was withdrawn showing it as a transfer but it was not transferred to my other bank account nor mailed to me. Why are they still withholding my money for so long??
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August 2023 by lili h.
Very bad customer service by Marlene she is super rude, she had a bad attitude since I step by the window where I was just trying to cash a cashier check, she tell me she wasn't going to cash the cashier check because they don't have available funds for $10k them surprisedly she make up her mind and said yes she was but only small bills. Basically she want it me to say ok I won't cash it today, but I did I tell her that it was fine and she look at the other teller next to her and make a face, like what she still cashing the check. Very bad service honestly never coming back to this branch...bad service
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July 2023 by Curtis Johnson
Capital One sucks When customers get scammed, they don't go after the scammers. They punish the customers by locking up their accounts and then closing their accounts without notice.
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July 2023 by David aldana
It good bank I highly recommend people to get an account with them .The service is good and the bank has a drive through atm open 24 hours.
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April 2023 by Golden Child
Worst location..They only help mexican and Hispanic..very disrespect...I sat in drive through for 10 minutes while no one assisted me.
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February 2023 by Cecilia Parada
Don’t bother using your card via Apple Pay on atms. Does not work. SMH
