Capital One Bank offers a positive banking experience, highlighted by friendly and knowledgeable staff. Customers appreciate the patience and professionalism of representatives like Mr. Davion and Ms. Terica, who assist with account setups and resolve issues efficiently. The bank's new drive-up ATM machines have improved usability, making cash deposits and withdrawals hassle-free. While there are fewer branches, this location has been well-reviewed for its smooth processes and reliable service. Overall, clients report satisfaction with their accounts, including checking, savings, and credit card options, and recommend the bank for its helpful staff and effective services.
Had to set up some new accounts today and was greeted by Mr. Davion. He helped me through the entire process and was very patient, professional, and knowledgeable. I definitely appreciate his time and help with this process. It was really smooth. 😊 10/10 recommend.
July 2024
Capital One has such few bank branches.
This one is good. Got a cashier's check for $10. I've used the inside ATM several times to deposit cash. Have never had a problem.
July 2024
Opened a new account and had some issues with it due to an old account from 20 years ago. Ms. Terica stayed on the phone with multiple people/departments until she got the answer we needed to straighten out the issue. Terica Dangerfield is awesome and a true professional! Great experience overall ?
