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February 2024 by Valerie Chacon
Jordan was so knowledgeable and so kind, he really made my first experience in this store amazing! He deserves a raise!!!
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December 2023 by Joanna B.
I left my dog to be groomed and had to call back, asking kindly and to confirm they don't shave the head as agreed. They hanged up on me so I called back got a different person told them what happened and that was unprofessional. That man said we're sorry you feel that way and hanged up as well. I was chocked and really didn't know what to do next! Then I remembered the last couple of times we left our dog, he was shivering and now I understand how crucial is this place. I wonder, as they dared to treat customers this way, then how are they treating our dogs behind the scene?
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December 2023 by Carolyn R.
The people who work here are always helpful. They even help me carry dog food bags to my car.
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November 2023 by Riza Saltanat
Absolutely! ⭐⭐⭐⭐⭐ - A Purr-fect Experience at Carter's Pet Market with Brandon!**Where do I even begin? If you're a pet parent in need of a grooming guru for your furry friends, look no further – Brandon at Carter's Pet Market is your guy! ?Our family had our first experience with Brandon while seeking a nail trim for our senior cat, Miss Whiskers. We braced ourselves for a challenging session, expecting our old lady to put up her usual fuss. But, to our utter surprise and delight, it was anything but that!Brandon, with his magical touch, transformed what we anticipated to be a nail-clipping nightmare into a serene spa day for Miss Whiskers. His approach was so gentle and calming that our usually timid feline was at ease throughout the entire process. It was quick, peaceful, and most importantly, stress-free – not just for our cat, but for us too!It's rare to find someone who not only excels in their skill but also possesses the ability to connect with animals on such a comforting level. Brandon's expertise in handling pets, combined with his friendly and reassuring demeanor, makes him a standout in the world of pet grooming.To all the cat and dog owners out there, I wholeheartedly recommend Brandon. Whether it's your pet's first grooming session or their hundredth, he's the person you want to entrust with your beloved companion. Trust me, your pets will thank you, and you'll be left wondering why you didn't go to him sooner!Thank you, Brandon, for not just grooming our pets, but for treating them with the love and care they deserve. Carter's Pet Market, you've got a gem, and we're so grateful for the fantastic service. Can't wait for our next visit! ??
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September 2023 by Debra Wiginton & The Velvet Song Variety Band
This is an amazing place with unbelievably fabulous CUSTOMER SERVICE with the Manager that’s been there for over six years! They even groom in a glass room, so you can watch. The diversity and quality of their stock is fantastic ! I highly recommend !
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September 2023 by Riham Chahine
I’ve been bringing my three dogs here for over a year and they normally groom them great. I brought my Husky German mix here for the second time since they did a great job the first time. They were only supposed to do a trim, bath, and deshedding on him like they did the first time. I came to a completely SHAVED husky. You are NOT supposed to shave a husky. They have completely ruined his coat and now he will be shedding so much more and he is so uncomfortable and cannot stop itching. I am so upset and will never be bringing my dogs over here and I recommend no one else do either.
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July 2023 by alex medina
So far, the grooming wasn't bad. They did shave Oso down too much in some areas and left some red spots. They seem irritated as well. I'm not completely impressed but might give the place another chance.
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June 2023 by Lauri D. Bridgen
Everything you need and want in a small boutique pet store. Excellent service: I was immediately greeted and asked if I needed assistance. I am transitioning my cat from kitten food to adult food. I have been researching ethical foods with high quality limited ingredients. I checked another retailer, but they do not carry the flavor I am wanting, so I figured I would try Carter's. They only have the brand I am leaning toward in dog formulas, but they will be getting cat formulas in soon. They offered to place a special order for me, which I thought was very nice considering the first retailer told me they could not. Not just service; excellent service!Selection: Carter's has those specialty items other retailers do not. Extra-long leashes, fun pet beds, indestructible dog toys, natural products, birthday cookie bones, pretty pet food dishes/bowls, a large selection of specialty foods for both cats and dogs, including refrigerated and freezer foods and so much more.Atmosphere: It's like a boutique for your pets. Very clean and stocked well. It's a small retail store, but you can tell everything they do carry is special and won't be found in grocery stores or other pet retailers.Price: They are higher priced, but you must realize you’re paying for specialty items. I purchased 1 can of cat food ($1.79), 1 cat food pouch ($1.99) and a package of dog chews - 3 count ($12.99). My total was $18.15. They have a rewards program, so I encourage you to sign up and make your dollars count all that they possible can. All the items I purchased were things I have never seen at regular retailers. I am very picky about products for my pets, so I don't mind paying a higher price. It's really not even "higher" since I have not found these items anywhere else. I truly have nothing to compare these prices to, so "higher" is not a fair word in this case.They have grooming available too. My Boston doesn't need grooming and I bathe her myself, so I have not used the grooming services at Carter's. I can say all the pups getting a spa day looked very happy and the groomer was talking to them sweetly like children, so I liked that.Way to go CPM! I am a fan and I will be back for my specialty needs. Great little store! My pup and kitty thank you too!
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June 2023 by Lauri B.
Everything you need and want in a small boutique pet store. Excellent service: I was immediately greeted and asked if I needed assistance. I am transitioning my cat from kitten food to adult food. I have been researching ethical foods with high quality limited ingredients. I checked another retailer, but they do not carry the flavor I am wanting, so I figured I would try Carter's. They only have the brand I am leaning toward in dog formulas, but they will be getting cat formulas in soon. They offered to place a special order for me, which I thought was very nice considering the first retailer told me they could not. Not just service; excellent service! Selection: Carter's has those specialty items other retailers do not. Extra-long leashes, fun pet beds, indestructible dog toys, natural products, birthday cookie bones, pretty pet food dishes/bowls, a large selection of specialty foods for both cats and dogs, including refrigerated and freezer foods and so much more. Atmosphere: It's like a boutique for your pets. Very clean and stocked well. It's a small retail store, but you can tell everything they do carry is special and won't be found in grocery stores or other pet retailers. Price: They are higher priced, but you must realize you're paying for specialty items. I purchased 1 can of cat food ($1.79), 1 cat food pouch ($1.99) and a package of dog chews - 3 count ($12.99). My total was $18.15. They have a rewards program, so I encourage you to sign up and make your dollars count all that they possible can. All the items I purchased were things I have never seen at regular retailers. I am very picky about products for my pets, so I don't mind paying a higher price. It's really not even "higher" since I have not found these items anywhere else. I truly have nothing to compare these prices to, so "higher" is not a fair word in this case. They have grooming available too. My Boston doesn't need grooming and I bathe her myself, so I have not used the grooming services at Carter's. I can say all the pups getting a spa day looked very happy and the groomer was talking to them sweetly like children, so I liked that. Way to go CPM! I am a fan and I will be back for my specialty needs. Great little store! My pup and kitty thank you too!
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June 2023 by Matthew B.
Save your money and take your dog somewhere that knows premium pricing should provide something other than impolite and crappy service. We have been loyal customers of our neighborhood, Echo Lane Carters, for over 16 years with four different dogs. And up until recently, we have been very happy with all of their services. However, 4 of our last 5 grooming reservations have been unacceptably poor. The four bad reservations all involved days where we had taken time off from work and then found out that every grooming reservation was "entered incorrectly" by an unknown staffer. And despite Carter's repeated email and text appointment confirmations, they unexpectedly could not service the dogs that day. Every time we brought the dogs back on another day, the promised 2 to 3-hour grooming turned into 5,6, or even 8 hours. We wasted time with multiple pointless pickup attempts and ended up with stressed and very unhappy dogs. On the last appointment, we were also surprised to hear about a new price increase that was not disclosed when we made the reservation. The staff never took any responsibility for their unprofessional behaviors and claimed every issue over the last 18 months was our fault. The management was nowhere to be found, and no one apologized, not even once. We won't spend any more money there.
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May 2023 by Lisa Jackson Parsons
Omg, I love this place. The staff are so helpful and friendly. (so are the customers) it's a one stop shop for all my fur babies.Gotta check out the Astros gear for your babies. Clothing and toys for all sizes.
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May 2023 by Food S.
If I could give this place zero stars I would. They basically scalped my dog and nearly cut off her tongue!!! And what's even worse is when my daughter came to pick her up they made her stand at the back of the store for 45 minutes while they "cleaned her up!" They NEVER called or texted me to explain what happened and they basically told my daughter that everything would be fine, this was normal and she was good to go! They charged me over $100 and had the audacity to ask for a tip. Not only was the grooming a literal scalping they didn't even bother to comb, brush, or blow dry the hair that was left!! When my dog got home she was lying on the floor and I was wondering why her mouth was so wet and she was licking herself. When I moved closer she was in a pool of blood and her little body was red stained with blood that was coming from her dangling tongue! When I called them frantically to find out what happened, the person who answered the phone said the manager was not there and they didn't know what happened. Nothing documented sorry! He said the manager JORDAN HERRERA would call me in the morning and I'm still waiting for a call. Maybe this review will get his attention. At this point I just want to warn other dog owners to stay clear of this place if you love your dog! P.S. When I called the store AND the manager multiple times, no one answered and they don't even have a legitimate voicemail. BEWARE.
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February 2023 by Tom W.
Formerly located in a small, inauspicious store on VossRd, the Carter family's new 6000 ft2 space still has the family-owned "we care" atmosphere with friendly, helpful staff who maintain excellent product knowledge. And all at value pricing. They also have a generous rewards program AND they deliver. What's not to like? I wouldn't go anywhere else. Heads and puppy dog tails over PetSmart, Petco, Kriser's, etc. They actually value your business and show it. What a concept.
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February 2023 by Leslie Denby
If I could put a zero I would. This place continues to go downhill- while continuing to increase prices. We go primarily for grooming. The groomers have a very bad attitude. Especially the two women there. Every time I bring my dogs in- they scour and are put out that they have a customer walking in. Many times I’ve asked for dematting- and when I pick up the dog- he’s shaved. Last time they charged me $400.00 for 2 dogs. They charge to de-Matt and shave them and tip is ends up close to $500. Why are they charging to de-Matt and shave? Most of the time they charge for nails and teeth and don’t even do it. It’s a upselling scam!! You would think at that price- you would receive some customer service. I will never walk foot in there again after the way they treated me this morning.
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January 2023 by devin lake
Poor customer service, call to try and ask about stock on a product, get placed on hold, hung up on, call back five more times no answer. They never have the products I need in stock and before they renovated they were much better. They certainly cater towards dogs and hardly have any cat products anymore including very basic dry foods. But the inverse dog version of the food is available in plenty. Will never bring my business here againEdit: they finally answered and you’ll never guess, the item I need isn’t in stock. shocker
