-
October 2023 by Jessa Guillar
One star for not having leniency. I might add I used to work for a pawn shop, so I def know a few things. I placed a layaway for a fairly large amount, I was 2 days late paying it, they put it back out for sale. Normally they call, they didn’t. I went in to pay it, was informed they “dropped” it. I apologized, I normally am not late, and spend quite a bit at all Cash America’s, I was hoping their was something that could be done, reactivate the layaway, give a partial refund to go towards the item, etc. Assistant Manager let me know there was nothing to do, I politely asked if actual manager could do something. Manager didn’t want to deal with me, told assistant manager to tell me the same thing. “There’s nothing to do”. I lost a pretty fair amount. I think I’m mostly disappointed at the lack of customer service. I was 4 days late. I’m used to the phone call they normally give, which apparently they stopped doing, without notice, and started a “text service” I’ve never heard of. I ended up putting the item back into layaway. I know certain layaway sales must be met by the associates that work there, and pawns as well. I do feel in my case, this is what happened. The Assistant Manager needed this layaway. Again I’m very disappointed, and will try to avoid this pawn shop. Lack of customer service, and treating each customer as just “another person” isn’t a business I’d like to support.
-
August 2023 by ratagris21
Came into the store looking for a particular item. I showed the staff a picture of what I was looking for. And the advised me that they normally don't have that in stock but other locations may have it. Unfortunately, the other locations which may have it are currently closed on a Sunday. Lala had an interest in taking my name and number down and description of what I was looking for should it become available in stock or get a transferred in it could be sold to me. It's nice to know that Cash America has caring employees like lala who are willing to go the extra mile whether they make the sale today or tomorrow but make a satisfied customer happy. Lala is the epitome of customer service going above and beyond for the client.
-
March 2022 by alex vazquez
I went to go purchase an item the manager was very rude to me and my husband. and the item i wanted didnt have a price and he was doing alot extra. For us not to get the item. I would never go back there. He needs to be fired doesnt know how to treat customers. He needs training in customer service.
-
January 2022 by Google Reviews Affiliate (Google Shopper)
Ashley was awesome and greeted with a friendly and positive demeanor. Overall great experience at this location would highly recommend it. I don't know if Ashley is the manager yet but she should be the manager soon !
-
July 2021 by Verified Legit Google Reviews
Ashley was awesome and greeted with a friendly and positive demeanor. Overall great experience at this location would highly recommend it. I don't know if Ashley is the manager yet but she should be the manager soon !
-
July 2020 by Rod Keels
This Cash America pawn shop on Little York @ Aldine-Westfield has a a good selection of merchandise.The inventory includes: power tools & equipment, home appliances, portable ACs, TVs, audio components, watches and jewelry.Store associates are friendly, knowledgeable and helpful.
-
June 2020 by Redd Natas
Guy named Aldolfo that works there is very rude! He was rude to both me and my wife. He doesn't need to be in customer service!! Last time I was in there he was coughing without covering his mouth and wasn't wearing a mask. HE NEEDS TO BE FIRED ASAP!!!!
-
December 2019 by Richard M.
Came in to this pawnshop with my cordless drills, cordless router, cordless metal shears, cordless circular saw, cordless, drywall gun, and a dewalt laser level. This lady told me that she could only loan me 40. Or if I sold 60. I look through the items for sale and one drill was 50. Same brand more wear and tear on the one for sale. I told her I was going somewhere else. She got nasty and said well we are all connected. Even other names pawnshops. I went to BAYOU PAWN and they loaned me 185.00. This place is a scam and a rip off. Never pawn your things here ever. Go to Bayou pawn or value pawn. Shes a liar.
-
October 2019 by Susan Harger
Great people to work with. Their assistant manager was awesome. They pay the best!! He even walked me out to my car afterwards. I would recommend them to anyone.
-
July 2019 by SCREW__HEAD __281
Great customer service. And they'll work with you.
-
June 2019 by Daniel R.
My go-to store for gently used electronics. They're always willing to negotiate. Low staff turnover, so I'm always dealing with the same friendly and knowledgeable staff! Highly recommend this location.
-
June 2018 by Thomas A
Good service
-
February 2018 by joaquin roman
I called earlier about a product that I was wishing to buy from here, I was told a certain price but when I got to the store they told me the price was triple of what they told me thru the phone, I took my time of the day, drove 45 min to the location and they wouldn't even work with me, I understand if it was miscommunication but the store manager should at least try to find out why was I given a different price thru the phone or at least be more helpful, but he wasn't, yes he was polite but at the same it was very mediocre customer service, disappointing. Not coming back
-
November 2017 by Humberto Barcenas
Friendly and fast service. Very great service, they work with you as much as possible.
-
June 2017 by Julie Acevedo
Good prices
