-
March 2024 by Mackenzie W.
I usually never write reviews but this is the worst retail customer service experience I have ever had. No one greets you when you walk in and all the teenage girls working just stared at me, didn't ask if I needed help, and then when I am trying to find a hat both the guy and girl working the counter were incredibly rude. I'm trying to ask for help and they look at me like I'm some kind of foreigner not knowing anything. Don't come here. Worst customer service ever.
-
January 2024 by Cleveland Landheart
The staff is very helpful, professional, and knowledgeable of their products. Love my new Lucchese boots.
-
December 2023 by Halbling GmbH
An exciting visit. But only 4 stars.Let's start with the good things.A super nice staff. You are greeted in a friendly manner and they are very helpful.As you would expect, there is a huge selection of cowboy items.Nevertheless, there is something that is annoying. Despite the large selection and the statement that the range is constantly being expanded, there have been no cowboy boots for people with large calves since 2020. Yes, this doesn't just affect this store in particular, but the entire chain.Unfortunately, the selection and range of bolo ties is not being expanded. Not even to a small extent with higher quality models.And some accessories for hats are simply not replenished. The chin straps for hats deserve special mention here. I wanted to buy them in 8 stores. They always say not at the moment but soon. Why the same statement in all stores?Even though I really enjoy visiting Cavender's. Something like this is disappointing. I hope this will change again in the next few years. I was not disappointed with Boots Barn. Luckily a member of staff pointed this out to me. Otherwise I would never have got to know Boots Barn...
-
December 2023 by Ashley Francis
This store is the worst boot store I’ve ever been to! We are a biracial family of four and when we walked in, all the employees stared at us like filth walking through the store. Then I asked a young lady for help and she was too bothered by my question requesting assistance. I would never recommend cavenders to anyone! So we left after a horrible ten minutes and took our business to Boot Barn where I spent $580 on boots and the customer service was beyond amazing! Boot barn also gets customers who complain about Cavenders.
-
December 2023 by Ethan Kane
Cavendars on the northwest Freeway is home to the Houston Hat guy. His name is Lawrence. This guy is the best in Houston. All he has to do is look at you and he can tell exactly what shape you need on your hat. I don’t trust anyone else but him with my hat.
-
October 2023 by Uly
It's my first time going to Cavender's, i was going with my groomsmen to look for some belt buckles to complete our outfit, and the middle aged Hispanic lady was very rude, we were at the display for the belt buckles and one of my groomsmen had asked to see a specific buckle and before she took it out, she told me (the groom) and my best man to move out the way so another customer that was behind us after we got to the display, so he can look as well, so we just told her we weren't interested in the buckle anymore. Sad
-
October 2023 by Steve L.
Yeah, the reviews about the managers not wanting to help a person of color is spot on. Stopped in to look at getting a hat and was treated and watched like I was about to steal. Not as if I owned my successful business and since moving to Texas having a love for cowboy gear. Complete opposite of Tecovas, they just don't have a large collection of cowboy hats. Oh well, I am definitely taking my money somewhere else.
-
September 2023 by Elaine Garner
Kit Kat was the best saleswoman ever! She knew our needs before we did!
-
September 2023 by Tiffiny “TNT” Tribbey
If you're an average size unit it's probably fantastic. As I am not my selection is limited I just wanted to play belt with a smallish buckle and they actually had it size 30 so that's great I was recommended to the kids section and everything was just so rhinestone out and big buckled up like electric just have a normal belt sheesh.
-
September 2023 by Vnom Htx
RANDALL helped me out today with trying on my first pair of boots. He went the extra mile and made sure I found the right pair of boots. Great customer service! Will definitely be back!
-
June 2023 by David Cano
I found some really nice shirts. This place is great for your all your western ware.
-
June 2023 by Randy Flores
The only reason for the 3 stars is because Rebecca gave us really good service but the short cashier with glasses was really rude AF cashier "58344" didn't get her name hey if you don't like your job stay in school little girl
-
June 2023 by Nurse Nat
Kathy must have seen me looking lost because she walked over with a bright smile and introduced herself. She asked if I needed help and I did. Not only was she super nice but she helped me find the perfect boots for my best friends wedding! I was so clueless and would still be in the store right now if not for her. Her customer service truly exceeded my expectations. I'm so happy! Will definitely be back!
-
June 2023 by Adriana Mora
Rebeca was the sweetest lady! She helped my boyfriend find the perfect boots. She was very attentive and kind hearted and definitely can tell she loves what she does. Thank you! Muchas gracias.
-
May 2023 by Cooper Plumbing LLC
Cavenders has quite a selection of boots . I bought my 6 year old boy his first pair of boots.
