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February 2024 by Billie Young
Chappell Jordan Gallery is simply the best! They stored and serviced the larged Charles Sliegh Grandfather Clock while home restoration was performed. Whether making arrangements with Theresa or pick-up, service and delivery by Aaron and helper, you will not meet a more friendly, competent and caring staff. I was so impressed, I entrusted them with the diagnosis and service of my antique Gustav-Becker antique wall clock! You will no encounter a better service team!
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December 2023 by Christine Jones
I had Chappell Jordan come out to my home to repair a Grandfather clock that had stopped chiming and striking. I have never had better service than what was provided by the clock maker Aaron and Joe. While Aaron was cleaning then oiling all the cams, sprockets and levers, after removal from the case, Joewas cleaning the case inside and out. The clock has never been cleaner and it now runs and looks like new. If you need a mantel clock, wall clock or Grandfather clock serviced you will not be disappointed, in fact you will wonder why all service can't bedone this way.
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November 2023 by Marianne Marrone
My mother needed to have her clock stored during a move. Bernie came to pick up, store and delivered the clock to her new home after the move was complete. It is a delight to experience the passion that Bernie has for what he does. Both Bernie and Joe were patient, kind, knowledgeable and meticulous. We were so happy to have the clock back and we love it more than ever. My advice is if you want to invest in an elegant time piece and you want to be sure it will be well cared for, just go see Bernie.
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October 2023 by Sonya Broadway
THE BEST! From assessment and pick up, to repair and delivery. We could tell the owner worked his way up in the business and treats his team well by the way they all interacted with us. And our broken/inoperative grandfather clock was repaired and restored a month ahead of the estimated timeframe. We actually met the owner who was filling in on the two team pick up, then got to meet the repairer who filled in on the two team drop off. Every person in the process was AWESOME and we trust them completely. I am glad they were recommended to us for our clock. They are our clock family now!
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August 2023 by Minnie roehe
We are so glad that this company was purchased by a store worker from original Westheimer store when the original guys retired as they have been our saviors. Floor grandfather clock purchased from original store had some issues few years ago which service called placed, they came out and back to new. Mind you we are from Richmond Tx. Now our battery operated wall Howard Miller quit. Trip in to their new store location and one month later its working like a charm. Everyone from front desk to all the workers were very nice. New store has steps leading up to this location and very kind to assist us up and in and then loading our clock. We very much appreciate all and thank you.
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November 2022 by Kevin Luppen
It's rare in our current times to find a business dedicated to professional customer service. I inherited a 100+ year old mantle clock from my grandmother. It had not worked in years and too many unqualified individuals had made a mess of it. In Alaska we have no clock repairmen. Luckily I found CJ and shipped the clock down for review. They were quick to respond with an estimate and timeline. The repair was done far before the estimate and planned to ship it back before Christmas but I wanted to hand carry it home. Upon arrival at the business they spent a long time with me to ensure I knew everything about maintaining the time piece and the clock's history. They also showed me the workshop where they wore gloves to ensure the brass pieces were not potentially damaged by skin oil contact. Their process was meticulous and their passion was obvious. Recently I thought I may have damaged the clock due to my error however they spent a long time on the phone with me to correct the mistake and the clock once again works perfectly. I would strongly recommend this business for your repair.
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September 2022 by Brandon M.
The best Clock Shop in south of the U.S.! Everyone is very knowledgeable about clocks and they give the BEST costumer service. No matter what problem you have with your clock they will fix it. I recommend Chappell Jordan Clock Galleries to everyone who is looking to buy, get a repair, or have any general questions about their clock.
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June 2022 by Nita Mixon
Awesome place. Beautiful clocks. Knowledgeable sales people.
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November 2021 by Carol Briers
I would give Bernie Maya and Cain 10 stars if I could. They came out yesterday morning and worked on my Fancher grandfather clock and my Linden mantle clock and they are working perfectly for the first time in years! They were so knowledgeable and patient to make certain that everything was working properly. I HIGHLY recommend them!
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September 2021 by Oscar Cavazos
The most professional staff I have encountered in a business.My house is alive with beautiful sound can enjoy the entire day and for the rest of my life. I have two little girls and plan on passing them down for generations to come thank you this gift is timeless and will be my (nugget) I leave behind.
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September 2021 by Paul Johnson
I took an old clock to them that was owned by my grandparents. My brother in law was going to “fix“it some years back. My sister gave me the clock with a freezer bag full of parts. I took it to them and they told me the clock was made between 1880 and 1910 and was called a kitchen clock. They repaired the clock and did it at the price quoted. Very pleased with them.
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September 2021 by Aliorah Martinez
i would be very careful in bringing your clocks here. They are unprofessional and will tell you they will have your clock ready in one month and when that date comes they make excuses about why it isn't ready. i brought 2 clocks in january 30th of 2020, and after 3 broken promises they said i was next in line, and it would be 2 weeks. When i called they said it would be 2 months more and could not even guarantee that time frame. When challenged on why no date when i was next in line , he told me they "move customers around" WOW- with this totally unprofessional, non customer friendly attitude, they will NOT be in business very long. Be careful leaving any clocks here. My clocks were in their care for about 10 months and i JUST picked them up last week, UNFIXED!!
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May 2021 by Robert H.
Spent $733 to repair a clock they told me was worth $2,200. Clock stopped working before the one year warranty was up but I did not take it back within the year. I just wanted to sell them clock. They would only pay $150 for it. Do not support this business.
