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February 2024 by Juanita Mayorga
Had a terrible experience here. Roxy checked me out at the register and then said my card did not go through. She called the stores bank and they said the same, but when I called mines they told me my card was charged. Initially Roxy was nice, but soon she started giving me attitude for wanting her to check one more time. She then made it seem like I was trying to get “free” merchandise. Her attitude at the end could be described as hostile.Update: I contacted their costumer service number and they were able to return my money.
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December 2023 by Susan D
We've been to the Willowbrook store several times since moving to the area about 3 months ago. My kids like the clothing they have and the prices are great. We went yesterday to buy pants and couldn't find the store. I hope it hasn't closed. We used the mall directory, it wasn't where it was showing to be.Update: it's actually the Google map when you pull up the store on here that's showing the wrong location.
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August 2023 by Capers Family
My children were able to find clothes they like but the music is absolutely VULGAR. They played music that used N*gg* along with other vulgar words. IN A CLOTHING STORE IN THE MALL??? I wonder are they doing that in the Woodlands. Please choose the clean version of the song.
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November 2022 by Doris Dugall
Good jeans
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July 2022 by Vonnah Thomas
Had amazing clothes there! My mom bought me clothes my style, they have good deals too
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July 2022 by Jacquetta Hardamon
Found really great deals and clean store
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November 2021 by Maria Imran
I have been to this location twice and each time I've had a bad experience with their employees. The employee's I asked to assist me were rude and should not work in retail if they do not know how to interact with customers.
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July 2021 by Yelsha A.
NO returns here. ONLY EXCHANGES. This is what they failed to tell me. Their dressing rooms were closed and I bought some items to try on and if they didn't work out I was going to just go return them. That is the way all clothing stores with closed fitting rooms operate. Not this one. I spoke with the manager regarding there being no signs whatsoever in the store stating they did not do returns. The manager said, "Well, did you ask?" And asserted that "They circle it on the receipt." That type of reasoning severely lacks common sense. IF you circle the words "Exchange only" on the receipt, then by that time the card is already charged. Not an informed decision. Since the manager really seemed to lack integrity, I took it upon myself to go above her. But the customer service number online also is not in service. I called the mall management to try to get a better contact number. That's how I got in contact with the district manager. She was very nice and understanding and helped me get a return on half my items. The items I was able to get a return on were the "FINAL SALE" items that NO WHERE In the store says "final sale" they simply have a red pen mark on the tag which means nothing if you have no signs indicating that means anything. The other items I had from the same purchase were already put on a gift card and I was unable to get a return for that. Honestly this place felt like a scam and a ruse. At least be open about your policies.
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January 2021 by LaQuetta Ward
One of my favorite stores I bought two beautiful sweaters at a great price
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May 2020 by Camila
Employees answer the phone like they don't even want to help you. Should look into better employees who actually want to work.
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March 2020 by Aishia R
I love the selection of clothes.
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January 2020 by Fox E.
Is this really a popular store, or is that just a Russe? The stores in the Willowbrook Mall can be pretty quiet and sleepy, and the reports say that this one has closed down, which is a shame because we were just here not too long ago and it looked fine to me. CR is well-stocked with expensive clothing and jewelry and all sorts of stuff that might appeal to you. Barbie found it appealing enough to spend a good 10 mins in here. Probably more. Also, they had friendly service, but they were pretty quiet and tumbleweedy, which made for an eerie shopping experience, which might have something to do with why they say it has closed down, which I cannot confirm, as Yelp is often wrong about this.
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April 2019 by Carla Dirden
My 14year old loves their clothes. Very affordable.
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March 2019 by Kellyanne Berrios
I need this place next to my home . Please. Great jens , great customer service. Love it
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March 2019 by Muna Hussain
Nice and modern clothes brands with affordable prices
