This Chase Bank location receives high praise for its friendly and welcoming staff. Customers appreciate the attentive and patient service provided by tellers and bankers, with many highlighting specific staff members who go above and beyond to assist. The branch manager is described as professional, informative, and approachable. Notably, staff members like Jonah and Alma are recognized for their helpfulness, clear explanations, and kindness, especially when assisting with applications and providing valuable insights into banking resources. Customers often feel comfortable seeking assistance and value the personable attitude of the team. While the service at this branch is highly rated, some reviews mention frustrations with the overall experience in NYC, suggesting that external factors can impact customer satisfaction. Overall, the branch stands out for its dedicated staff who aim to deliver excellent customer service and helpful guidance to both new and returning clients.
I had an appointment with Chris to open a business account. He called ahead of time to make sure I was coming prepared for our meeting. He answered all my questions, set up everything for me, and was very friendly and personable. Thank you Chris!!!
December 2024
Love love LOVE this branch! Very friendly & patient staff! The branch manager is very informative, professional and friendly. I love the tellers and bankers they are all so welcoming! I recommend this branch!
March 2024
Great attention from Alma Barron! Super attentive and very kind. I went to apply for my first credit card, which was already approved a few days later, she was very clear with her explanation and everything. Very grateful
