This Chase Bank location receives high praise for its friendly and welcoming staff. Customers appreciate the attentive and patient service provided by tellers and bankers, with many highlighting specific staff members who go above and beyond to assist. The branch manager is described as professional, informative, and approachable. Notably, staff members like Jonah and Alma are recognized for their helpfulness, clear explanations, and kindness, especially when assisting with applications and providing valuable insights into banking resources. Customers often feel comfortable seeking assistance and value the personable attitude of the team. While the service at this branch is highly rated, some reviews mention frustrations with the overall experience in NYC, suggesting that external factors can impact customer satisfaction. Overall, the branch stands out for its dedicated staff who aim to deliver excellent customer service and helpful guidance to both new and returning clients.
Evelin went above and beyond helping me after hours on a Saturday!
June 2026
My most recent experience at this particular location was absolutely superb! My book keeper and I had been dealing with a very serious situation and Angel who was so kind and so patient helped us get our issue resolved that day after going 3 months without any reason! Angel was a true Angel for is that day! Thank you 😊
March 2026
I went to this location just because they still had a lobby. Amazing experience
