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February 2024 by Ola Bilberry
Waiting to be with account manager for 20 min, while nobody, accept cashier, is with customer.Was told that somebody shortly will be with me, but so far just waist of my time.Just go to ither branch.
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December 2023 by Darniecia Scruggs
worker Refused to accept my temporary ID card. As if it’s not from the state of Texas. They need employees that’s up to date with time. There’s no reason I was denied access to my account and refused an actual reason. This is the worst branch I’ve ever went too. Even despite me verifying my account number, addresses, recent transactions this mf still refused to help me with my account.
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December 2023 by Rod Keels
This Chase Bank is located in a convenient location on the southeast corner of the intersection of Montrose boulevard and Richmond Avenue. There is a nice drive-through located at the rear of the building. Bank associates are friendly and helpful.
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November 2023 by Mark Smith
Friendly staff, but they fouled up a wire transfer I requested which delayed an important transaction.
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September 2023 by DaBreadWinner_83
The Manager yesterday was a young African American lady i didn't get her name was horrible..... She didn't cash the check i came in to cash from a law firm that Chase does a lot of business with... She didn't call the law firm to clear the check or anything... She flagged my ID without telling me and created a huge problem for me ... Had to spend 2hours this morning at a different branch to get everything resolved.... I will never go to the Chase on Montrose location again... Never have i ever been treated so bad and rude at any bank in my life...
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August 2023 by Charles Hernandez
This location seems to have an issue keeping their drive thru machine touchpad working, and don't put a sign or block drive and then you have to wait and wait and wait to get your card back when it finally times out..
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May 2023 by Charlotte Wagster
Can’t say enough about Chase banker John Mullin. Some crooks stole my checkbook and wrote $9000+ in fraudulent checks. JOHN stayed an hour late to help me and then the next day followed up and got my money back in my account 48 hours after the whole thing happened. Typically it could take up to five business days on something like this to recoup your loss. Chase has a dream employee in him. Thank you, John!
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April 2023 by Ronnie Payne
It's been a wonderful experience banking at Chase because they offer veterans a special account. They have helped me when my account was compromised they were right there to help me.
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November 2022 by Justin Grindal
This branch is the most unhelpful branch of chase I’ve ever visited. The bankers are rude and the ATMs are always experiencing issues.
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October 2022 by Adrienne
I was in the area for an appointment and went to get a document notarized. I have notarized this particular type of document for years with no issues until today. The notary and staff was looking for every reason under the moon to not notarize my document. They kept attempting to make small talk to figure out why I was 45 minutes from my home and came to this bank which doesn’t matter. They ask me if I have a business account with them which doesn’t matter. I have been to Regions, BofA, Chase and UPS to get this document notarized numerous time with no issues. From the moment I walked in the door at this bank they were on high alert. The notary says she’s done this for a long time but she researching google on what she should do. Laughable.
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June 2022 by William M.
This branch is the absolute worst branch I've ever been to. The people working here are incompetent and obnoxious. I drive several miles out of my way in order to avoid this little piece of hell.
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April 2022 by weedtheppl canphite. U
This place is rude from the drive through, broken ATMs and now extremely inconsiderate of others time. I had an appointment with Renisha, she called me 30 minutes before our meeting to talk about the appointment which I made clear what I was looking for, as I have been there for the same reason with no problems in January. I come in and waited turns out Renisha left sick, could have said something but Ok I was given Joshua , however he was unable to do anything my appointment was made for. It was obvious Renisha was only hearing me instead of listening as she completely miscommunicated everything to Joshua. I made time to be able to make this appointment happen and it was a wasted. If there is going to be one banker available for the whole chase make sure they can do everything what is the point of having someone there that can only do a portion of work? Thanks for wasting my time
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February 2022 by Adrienne T.
I was in the area for an appointment and went to get a document notarized. I have notarized this particular type of document for years with no issues until today. The notary and staff was looking for every reason under the moon to not notarize my document. They kept attempting to make small talk to figure out why I was 45 minutes from my home and came to this bank which doesn’t matter. They ask me if I have a business account with them which doesn’t matter. I have been to Regions, BofA, Chase and UPS to get this document notarized numerous time with no issues. From the moment I walked in the door at this bank they were on high alert. The notary says she’s done this for a long time but she researching google on what she should do. Laughable.
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December 2021 by DC “D”
Stopped in today and the clerk who attended me was so friendly and kind. Great experience!
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October 2021 by LloydD45 M
I only use the drive through to cash or deposit an occasional check. I have found the people who have assisted me to be courteous and prompt. Drive through is no longer open on Saturday, not a problem for me, I live 4 blocks away, and go by it a couple of times a week. Sometimes there will be a line at the drive through and I will pass up and try the next time, since the line can move slowly. I assume that is the basis for the many ATM complaints, people want to avoid using the teller if it is just to get some cash, which would definitely be annoying if the ATM is not working. BTW, as I am using the window, there is almost always someone using the ATM machine, it seems to get heavy traffic.
