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November 2024 by lech sun
Aldhair Miron is awesome! He has been incredibly helpful every time I’ve needed urgent assistance with my credit card before traveling. He’s always super nice and makes sure to contact the bank multiple times to speed things up for me. He checks in with phone calls to keep me updated on the progress. Really appreciate all his help!
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September 2024 by Ann Eason
Great location
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April 2024 by Teppie Tep
Sharon is amazing. Everytime she's here, I would wait to work with her. She always do her best to help. I highly recommend her to a higher position.
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April 2024 by Thida Tep
Sharon is amazing. Everytime she's here, I would wait to work with her. She always do her best to help. I highly recommend her to a higher position.
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March 2024 by Mary Gibbs
Even though I have been a customer for decades (after they merged with my former bank) I always have difficulties here. Placing multi-day holds on my paycheck that I have been depositing monthly for years without a problem. Also their ATM is often out of service forcing you to enter the lobby during narrow business hours to transact business.
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January 2024 by Ashley Luna
Kirby and Sunset Branch bankers are amazing! They are super helpful and always willing to assist you! I always come here for all my banking needs
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November 2023 by Evan King
An appointment was made and we wait here for half hour, but was still told to wait another half hour. Waste a lot of time..
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August 2023 by Kristina Davidson
I had an unfortunate situation happen which required me to go into a branch to resolve the issue. I initially went to the location at 3203 Southwest Fwy. I was there for maybe a total of 10 minutes just for them to tell me there was nothing they can do for me. I felt defeated as I had been trying to resolve the issue by phone for a few days and now a banker is telling me “there’s nothing we can do”. The following day I decided to get a second opinion so I came to this location. Sharon is a rockstar. She helped me resolve the issue, stayed in contact with me every day until it was settled. I am forever grateful for her help. I would recommend her for any of your banking needs!
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July 2023 by Griffith Longwill
3 tellers, 1 person in line. I'm still standing here waiting
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June 2023 by Cheri G.
I'm very pleased with the CHASE bank. People are friendly and helpful. I like the way they take your deposits and credit your account without waiting days and days.
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February 2023 by codey church
Horrible customer service! After following my accountant's advice, we first went in to open a new business account, and we're told that we couldn't because they closed in 30 minutes. Giving them the benefit of the doubt, we went ahead and scheduled an appointment for the following day at 4:00 pm. We arrived the following day at 4:07, when we walked in Liz Diago, who was supposed to be assisting us, was in her office doing notaries, so we waited for 10 minutes for her to finish. Liz then came out and said that she couldn't help us because she got off at 5:00! Even if THEY PAID ME, I would not open anything with these peole! So, instead, my FCU will get my multi-million dollar account. I actually kinda feel bad for Lizo. She just let $10,000,000 walk out the door.
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December 2022 by Kevin ONeal
They don't have bankers here. An ATM would help more than anyone in this bank.
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July 2022 by Ava Smith
Worse customer service EVER at 5505 Kirby! Prime example of people not wanting to do what they are paid to do.
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June 2022 by Nicholas Byrd
Fast and friendly! Great customer service.
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July 2021 by Mehran Ganji
Terrible staff Terrible environment
