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July 2023 by Juan Pablo S.
I've been a Chase customer for 15+ years and this is the best Chase branch I have visited. Recently remodeled with plenty of parking. Typically barely any people so wait time is minimal. Staff is curteous and friendly. One recommendation is that the staff needs to be more educated on what services Chase offers. Other than that everything is great.
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December 2022 by Bailey A.
I loved my experience here with Marissa. I wanted to close an account with my mother on it and open one that she can't access, as well as link my old debit card to it, and she helped me do that. She was so sweet and so helpful. She connected me to Daniel who helped me link that to my business account with Chase as well, and he was also super helpful and made things quick and easy. From this experience, I'm going to be using this as my designated bank for both personal and business accounts. Love this location and can't recommend Marissa enough. Also the new building is beautiful!
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November 2022 by The Mark II Brain: CEO-Erik Garcia
It was convenient
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August 2022 by Chosen1
Daniella is not a good help she lied and said I would get a bonus open a account and then said she discussed with me which she did tell me she submitted the code so I could get the bonus from open a account but then said it was not available!!!
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May 2021 by James L.
If I could give Chase bank and Chase Credit card services negative stars they'd get five negative stars. This is an Anti-recommendation - Chase Southwest Airlines credit card. I've recently opened a Chase SWA rewards credit card. Was a loyal Capital 1 credit card holder for years but thought the rewards might be worth the change.No. I botched the auto pay on my account and was late on the payment this month after having paid off the full balance last month. My fault. I've had the card four months and have otherwise been faultless.Chase however decided that the card needed to be shut down until another payment was received. So they shut it down until a payment is received.As a career expat using Capital One internationally and domestically there were time when payments were late due to me being in a remote location somewhere but never did the bank ever shut down the card. Nor has any other card company, AMEX included, pulled this nonsense.So tonight I'll cash out the rewards pay the full balance and shut down the card. My recommendation is that if you are looking for another credit card, avoid Chase Credit Cards like the plague.
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May 2020 by Cheri G.
Personally, I have been quite pleased with CHASE bank. Their employees have always been friendly and helpful. I like the online capabilities that you have with this company. Plus, they are very conveniently located in numerous places.
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July 2019 by Thomas W.
I've had some bad experiences with Chase Bank (Mortgage) in the past and often am not a fan of some of their fees. With that being said, this branch is awesome and I've had some good luck having some questionable fees waived. Always a good number of tellers and bankers available, never much of a wait if any. Their Private Client bankers are willing to assist and provide guidance for you even if you don't meet the Private Client requirements. I Bank with several smaller regional banks in the north east that in my opinion are very personable and friendly. This Branch is on par with them! This branch has also had a notary available every time I show up last minute requesting one. I'm glad this branch is so close to my home.
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December 2017 by Laurie F.
My mom who is 86 has been a long time Chase Bank customer at the El Dorado branch and has always been treated kindly and employees always helpful. However when that branch closed she was directed to this one. Her experience yesterday was very upsetting as she was treated very rudely by Teri. My mom was in tears when she arrived home and has said she does not want to deal with them in the future. Elderly clients need extra help and should be treated with respect. Very disappointed! What happened to customer service?
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September 2017 by Dinh D.
First time I came to this place, it was very quiet but the the people here were very friendly and fast service. Love it