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November 2023 by Marin Quintero
I had trouble with my check being on hold and customer service was no help. I went to this bank and got immediate help from a very nice lady who helped me get my money
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September 2023 by Luna D
Poor customer service ...stood in line to be served and was looked over skipped almost walked out before I turning around to ask for a manager for assistance
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January 2023 by Simba O.
I was greeted by a nice lady named Julia, she lead me to where I needed to go and was informative. Even when I completed and stood in line another associate checked up on me immediately and to not have me wait Julia went ahead and rang me up - great energy when I went there
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November 2022 by Circulars
This place really needs to either shut down or be refurbished, ATMs don't work and long lines
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October 2022 by Cheyster K.
If I could give them no stars I would! I went on my break just to inquire about a credit card I was interested in and this has been my bank for 12 years since I lived in California and the manager after 40 minutes puts me in his office and makes me wait additional 15 minutes and he walks and I tell him how long will this take bc I've been waiting and I gotta get back he replies rudely do you want to be helped or not I looked at his face and he was looking down on me okay so I'm like no thank you get my card and ID back and he says to me I'm sorry your having a bad day! Good customer service could be like which card your inquiring I had already told them what I wanted to know before getting this card and I walked out and told him I'm not having a bad day, you giving bad service. In all chase I've never waited for 40 minutes and I see why this place is rated one star! It's 3 minutes from my work it was a ten minute conversation that came out for a one hour wait !the managers name is Oscar and he was very rude! He was like I don't about you but I've been working- everyone knows customers needed to be tended too! When I came it was only me and the couple before me how he put me in his office after coming out twice to help other people just baffles me.
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May 2022 by Lydia Felix
Mrs Jackie and many others make it so easy and give great customer service never fails each time.. thank you ❤️
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December 2021 by The MAN
Everytime I go, security is on the phone. This how criminals watch what happens in the bank and follow customers home. I have called corporate, spoke with the manager... yet no change. Bank at your own risk.
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October 2021 by DJ K
There are some really bad branches but this one is the worst. Banker barely speaks English and gave me the run around.
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June 2021 by j b
Everytime I go, security is on the phone. This how criminals watch what happens in the bank and follow customers home. I have called corporate, spoke with the manager... yet no change. Bank at your own risk.
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June 2021 by Olvera Olvera
This chase is horrible only 2 tellers open and about 10 people ahead of me and 3 behind me..
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April 2021 by Alex Johnson
GREAT SERVICE
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March 2021 by Pahola R.
All your life you are looking for an ATM they are not working. It has been more than 5 months that they are in bad condition.
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December 2020 by Damon Guyton
It's on lock down due to colvit 19
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November 2020 by Theresa Kendricks
The ATM machines stay broke. The drive up one has been broke almost three weeks. It's broken at least once a month. The walk up one always have a note saying it can't take payment, deposits or any other functions except give cash. There's always a line and I wouldn't DARE visit it at night. There are people hanging out at the edge of the store next door and under trees by the edge of the parking lot. It's the only Chase bank within at least 10 miles,so it's a big inconvenience when the ATM stay broke.
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November 2019 by creative l
(Translated by Google) Very bad service, they do not solve your problem and if they do it take a long time, and if they irrigate it as the injured party is you and they just say sorry or sorry for the inconvenience, with that think they have already solved things, if they have Chase account, do not come here is very bad customer service, they make you believe that they already helped you and when you go to see it turns out that no, the manager needs to work more with his employees, because customer service is horrible.(Original)Muy mal servicio,no solucionan tú problema y si lo hacen tardan mucho tiempo,y si ellos la riegan como quiera el perjudicado eres tú y ellos solo con decir lo siento o disculpe las molestias,con eso piensa que ya solucionaron las cosas,si tienen cuenta en chase,no vengan aqui es muy malo el servicio al cliente,te hacen creer que ya te ayudaron y cuando vas a ver resulta que no,el manager necesita trabajar mas con sus empleados,porque el servicio al cliente es horrible.
