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February 2024 by Shamima Nasrin
In my past 30 years of experience banking, this is by far the worst... nobody answers calls, and the bankers can not be reached vis phone or emails. Recently, they replaced bankers with a few new guys who seemed nice and friendly in person but ghost once you leave the bank. So, if you are not careful, you will most definitely deal with their mess and errors. Don't be fooled by their nice behavior, and make sure you complete your tasks before leaving the bank. Not worth the time and seeking help from the so-called "banker"...
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January 2024 by Sandra Ramirez
Allowed someone to withdraw money from my account even thought I reported my card stolen the day before. Didn’t even bother to check the withdraw form to compare the signature, the person even had the wrong name on the withdraw form & was still able to withdraw $900.
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December 2023 by SYED MAZHAR HUSSAIN
Best bank
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November 2023 by ROBERT CHAPA
THIS BRANCH IS NOT A GOOD BRANCH HAS BAD CUSTOMER SERVICE
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August 2023 by James Tran
Easy and fast transaction during lunch. Greeted at front, teller took care of me quickly.
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August 2023 by unclejamesx
Easy and fast transaction during lunch. Greeted at front, teller took care of me quickly.
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July 2023 by Violinda Lola
Worst Chase branch! The banker that tended to me yelled saying shes already on the phone with internal chase claims but didnt know the name of the document to be emailed to the branch. I contacted chase claims via the customer line because in a prior phone call they told me to go to the branch and a banker would know what form to ask for. This banker was upset I was trying to help because the customer claims line KNEW the name of the document!
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June 2023 by K C.
After being a customer for many years with Chase today I closed my accounts. Their interests are poor compared to other banks. A few weeks ago I needed a Magellan signature on some paperwork. Initially they said I didn't have enough documentation. Returned home obtained said documentation only to be told the paper work would have to be sent to the legal department for review. I was able to obtain the signature at another bank when I opened my accounts. I am getting a much better interest rate. The Chase customer service system is not customer friendly in order to close the accounts I had meet with a banker who then sent me to a teller. The teller then had call a manager for an override in order for me to get my money. No one seemed the least bit concerned that they had lost a long time customer.
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May 2023 by Joy Chinenye
Most unpleasant chase experience I’ve ever had. As a chase customer for over 10 years, i’m definitely disappointed in the customer service. Their was a man who looked to be of Asian decent, seemed like a manager that was anything but helpful.
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May 2023 by chinenye uba
Most unpleasant chase experience I’ve ever had. As a chase customer for over 10 years, i’m definitely disappointed in the customer service. Their was a man who looked to be of Asian decent, seemed like a manager that was anything but helpful.
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March 2023 by Oscar Abelenda
Rocky was super helpful. Went above and beyond to help me out.
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February 2023 by Anonymous Anonymous
Branch manager Cmore is unprofessional. He think wearing jeans is a good attire. Plus long wait time. And the glass doors is broken. Very bad area.
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February 2023 by Lucho Chas
Worse customer service . Wait for hour just for a question , and agents spending time in texting.
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December 2022 by buttered toast
Every. Single. Time. I've decided to stop at this branch, there's been an issue with the drive-up ATMs. I'm usually driving past after they've closed for the day, so it's not like I can use the ATMs inside.
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November 2022 by ten ten
Every. Single. Time. I've decided to stop at this branch, there's been an issue with the drive-up ATMs. I'm usually driving past after they've closed for the day, so it's not like I can use the ATMs inside.
