Chase Bank's branch offers convenient banking options, including ATMs and drive-thru windows. Customers appreciate the friendly and professional staff, especially one employee who went above and beyond to help with opening a business account after multiple attempts. The staff are generally considerate and willing to assist, with the branch manager making efforts to support customers in person. However, the ATM at this location is often broken, which can be frustrating, and the branch sometimes struggles to answer phone inquiries, requiring customers to visit in person for small questions. The branch is not fully wheelchair accessible, but wheelchair parking is available nearby. Overall, customers value the welcoming environment and the staff's dedication, especially during difficult times, though there are occasional issues with equipment and communication that could be improved.
Terrible customer service never have any appointments. Tellers are so rude and unfriendly. Never has a good experience at this location.
July 2024
Had a great customer experience with Carmella Nielsen. She was friendly, patient and very kind with both my wife and me when trying to join our account. Overall a great experience!
September 2023
As of May 2023 there’s a new atm that’s fully functional.
