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February 2024 by Rroll
The wall readsCHASE PRIVATE CLIENTThis office appears to be for VIPs and not a typical branchFYICASHIERS CHECKSYou have to have an account of some type with them make a cashiers checks. It can be checking, savings, credit cards, or anything else.Walking in with cash wont help. It would be cheaper to do a money order somewhere else
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December 2023 by Mariam Keisse MK (MK)
Went to open an account a guy name Carter B supposed to help me with the process apparently he himself need help, after 3 long hours of pain and suffer and kept on going back and forth asking others how to do so , he actually told me that this is his first time opening an account with a check, l missed most of my day sitting doing nothing I can’t wait to leave he kept asking personal questions and almost harassing with a very rude way and make me very uncomfortable. I went there for strictly doing business not to be socialized and got harassed by your employee.I tried to call so many time no answer and no one returned my calls so l called the 1800 number and file a complaint l got the reference # if needed to verify.Hopefully l hear from you soon or further steps will be taken to make sure this won’t happen again with another girl.
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November 2023 by Chris Ramirez
A very polite gentleman named Ryan Wu helped me figure out some issues on how to understand my account . What a fantastic employee thanks Ryan your a good man.
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October 2023 by Han Han
This is a very short staffed location. I visited on a Monday morning at 9am and waited almost one hour to see a banker. Not sure what the staff are doing here
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July 2023 by Shine Uthaman
Went to this branch to open an account without appointment. The lady at the entrance checked my wife's social security, checked what all documents we brought with us etc. at the entrance itself. They did not even have the courtesy to offer a seat to sit. We only got an appointment 4 days later to our liking.We went to San Felipe branch next. Completely different experience. Walk-in without appointment. This branch was very nice. The staff here showed lot of respect and walked us through the entire process very nicely.
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July 2023 by Ege Cubuk
They discriminate against non-us citizens and talks in condescending tone. Very rude.
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March 2023 by John Cattoni
I went in to try to make a deposit and I was greeted by the manager I believe her name was Laycil. She asked if she could help me and I said like every time I am wanting to make a deposit so I went over to the deposit slip counter and she said you don’t have to do that so I looked over at all the teller booths and there was nobody there and I’m like we’re all the tellers and she rudely said we don’t call them tellers anymore. And I’m like oh some people do and she said well I don’t And she also said she was the manager but she continued to argue and just didn’t really treat me very nicely. Anyway, I see that this particular location has a very low score as a matter of fact on reviews a one out of five the number one bar is completely full It’s a shame because Aurora at the 19th St. location in Houston is the best manager/representative you could ever ask for
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November 2022 by Sharyl Johnson
Ms. Lacey was awesome and so was the Thanks giving feast
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October 2022 by Nichelle P
ATM machine do not work 24/7 at back. Please dont risk your life to something that do not work. Not safe as all. No warnings.
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August 2022 by Niloo A
This location's drive through is absolutely terrible!They are always making mistakes on withdrawals and deposits. Would not recommend!
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February 2022 by D C
I went into the bank and used the automatic teller for a withdrawal of $500 in one hundred dollar bills. I wanted brand new or crisp $100 bills for a Super Bowl squares pool. After I withdrew the money and before I could even ask, one of the bank employees roaming the floor asked if I needed any help. I explained my situation and she directed me to a teller. I now have my crisp $100 bills. I've been to this branch many times before and every interaction with the employees has been nothing but exceptional. They're truly nice people just simply wanting to help. I'm surprised the Google rating for this branch is so low; they have excellent customer service.
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February 2022 by Rachel Leah
I've been a customer for less than 4 hours and I am already hugely disappointed with their terrible customer service.
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February 2022 by Ace Barrón
Literally stood in the lobby 5 minutes and every one turned into Ray Charles.
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January 2022 by ማያሚ ፍሎረዳ
The worst bank ever no body to recommend to go there.I came yesterday they say u have to appointment ok I did it .and come in morning but the person says u have to be citizens passport unless u can to open account in chase Am surprise I west my time two days !!!!!..
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December 2021 by International Auto
Worst banking experience ever. Opened an business account and deposited a significant amount (for a small business) to the account. All the checks cleared and the funds were shown as available on the account within 4 business days. After the funds were shown to be available, a wire transfer was initiated only to be rejected. Had to call to find out that Chase had frozen the account because the checks deposited didn't match the business name. If that were the case, why were the checks accepted in the first place?? A day later Chase decided to close the account and refused to release the funds back to the business. At the time the account was opened, it was clearly explained that the business has several DBA's and the documentations were provided. The banker failed to submit all the documents that were provided which caused a nightmare for the business. Chase held on to the money that didn't belong to them for almost 2 months causing a nightmare for the business with rent payment and payroll due among other bills. The amount deposited was very significant for a small business. It took many many hours and days on the phone with Chase to finally have them release the funds that didn't belong to them. It took having to resubmit the same documents that were provided at the time the account was opened to be reviewed by a different department to prove ownership and that the DBA's were tied to the business in order to get the money back. So many wasted hours on the phone and stress from a mistake trying to open an account with Chase. Consumers beware! Go with another bank!
