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May 2025 by J. Kabra
Tried to cash my check so I could pay rent tomorrow and the mod left early so they couldn’t cash my check. Why is the mod leaving while there is still customers that need help??? Now I have to drive 20 miles to the nearest check cashing place where I’ll be charged 40$ and have to sit in rush hour traffic for over an hour. Thanks for leaving your post early mod. You really screwed up the rest of my day by leaving 5 minutes early.
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November 2024 by Lauren J
My business partner and I came to get a document notarized and spoke with JIM BESECKER. He had a very rude and nonchalant attitude carelessly sliding the paper across the table back to my business partner. Worst experience we’ve ever had a Chase… this needs to be handled properly.
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July 2024 by Shannon Collins
I own a small oilfield business and after the horrible service I received from Abraham, I will be looking to switch banks. I often get money in and turn around and use it to pay my suppliers. I came to this branch because it was close to where I was running errands. Abraham refused to wire transfer my money that was already in my account. He said we needed to “let it settle a few DAYS!” I told him if he reviewed my account I often do this. He still refused. He asked me what my business was- I said oilfield. He said he needed specifics. I feel he was questioning my business practices and even if I explained it to him, he wouldn’t understand. He refused to wire transfer the money but gave me a cashier’s check. Why do one but not the other if he was so worried?
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May 2024 by Tyler A
sarai is the best teller at this chase. I love when she helps me because shes fast and straight to it. promote sarai to branch manager ASAP
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April 2024 by Oxford Peng
People here are efficient compared to the one on Richmond, does not need to wait forever.
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October 2023 by Mark Moore
I have used this Chase location for YEARS, since at least the early 2000s. I have done everything from drive-thru ATM to full retail services. (foreign currency purchases, account changes, etc.)All though I have real complaints, my main point of contention with this location (in years past) has been there drive-thru speed. I never use that service anymore because most of my transactions are fairly routine and I prefer to just get out and handle them inside.Everyone has always been perfectly great and I have never had an issue with customer service here.
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October 2023 by Mark T Moore
I have used this Chase location for YEARS, since at least the early 2000s. I have done everything from drive-thru ATM to full retail services. (foreign currency purchases, account changes, etc.)
All though I have real complaints, my main point of contention with this location (in years past) has been there drive-thru speed. I never use that service anymore because most of my transactions are fairly routine and I prefer to just get out and handle them inside.
Everyone has always been perfectly great and I have never had an issue with customer service here.
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October 2023 by Mark M.
I have used this Chase location for YEARS, since at least the early 2000s. I have done everything from drive-thru ATM to full retail services. (foreign currency purchases, account changes, etc.) All though I have real complaints, my main point of contention with this location (in years past) has been there drive-thru speed. I never use that service anymore because most of my transactions are fairly routine and I prefer to just get out and handle them inside. Everyone has always been perfectly great and I have never had an issue with customer service here.
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October 2023 by She Knows Vino - Angie
Parking isn't ideal. Upon entering the bank, no one greets you or acknowledge you. I completed a deposit slip at the counter and someone finally came to acknowledge me. I get to the cashier counter. Saad asked how I can help you and I told him what i needed. He took my documents and scanned them then immediately got on his phone. After 2 minutes and me making noises to get his attention. He completed the transaction and slapped the slip on the counter and said here you go then walked away. Didn't verify anything. Didnt ask any questions. Didn't ask if I needed anything else. Just walked away. I found that unprofessional and rude!
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August 2023 by Adara T
Worst chase branch I have been to. Very unhelpful staff
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August 2023 by aileen Castro
Worst service of all. Dont go here. They will let you wait for nothing.
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July 2023 by Javahma Oatts
When did chase had such lower bars for employees? I was literally waiting in the front for almost 10 mins no one came to greeting or asking if there is anything I can help you? Plus they hire so many “advisors” more like I even don’t know how to describe them, I thought they were cleaning ladies at the beginning, super unprofessional super slow, late for my appointment for more than 10 mins while she had a cup of coffee in her hand, super chill? Excuse me! Talking is super slow, I feel super unsafe to put more money here anymore.
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July 2023 by Greg Schwarz
Horribly understaffed. Waited for :20 min and then was told we couldn’t be serviced. Bank somewhere else.
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May 2023 by Adara M
Worst chase branch I have been to. Very unhelpful staff
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February 2023 by HoustonReiki
Most of Chase banks leave courtesy behind. I was raised with a very nice Chase bank in Friendswood, so when my mother died I did all of her estate issues with Chase. Then I made a very big mistake --- I stayed as a customer. EVERYTHING is a huge drama there. The people I met with were so rude, absolutely no effort made towards civility and helpfulness. The last straw was using this location, located at SW Freeway and Buffalo Speedway. So very, very rude. I was shocked at the flippant and disrespectful behavior of the staff. I am sure they will be glad to hear I will NEVER darken their door again. But how can a bank with reviews like this one never see corporate oversize? Can it stand to be horrible, forever???
