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October 2023 by Mark Moore
I have used this Chase location for YEARS, since at least the early 2000s. I have done everything from drive-thru ATM to full retail services. (foreign currency purchases, account changes, etc.)All though I have real complaints, my main point of contention with this location (in years past) has been there drive-thru speed. I never use that service anymore because most of my transactions are fairly routine and I prefer to just get out and handle them inside.Everyone has always been perfectly great and I have never had an issue with customer service here.
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October 2023 by Mark M.
I have used this Chase location for YEARS, since at least the early 2000s. I have done everything from drive-thru ATM to full retail services. (foreign currency purchases, account changes, etc.) All though I have real complaints, my main point of contention with this location (in years past) has been there drive-thru speed. I never use that service anymore because most of my transactions are fairly routine and I prefer to just get out and handle them inside. Everyone has always been perfectly great and I have never had an issue with customer service here.
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October 2023 by She Knows Vino - Angie
Parking isn't ideal. Upon entering the bank, no one greets you or acknowledge you. I completed a deposit slip at the counter and someone finally came to acknowledge me. I get to the cashier counter. Saad asked how I can help you and I told him what i needed. He took my documents and scanned them then immediately got on his phone. After 2 minutes and me making noises to get his attention. He completed the transaction and slapped the slip on the counter and said here you go then walked away. Didn't verify anything. Didnt ask any questions. Didn't ask if I needed anything else. Just walked away. I found that unprofessional and rude!
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July 2023 by Javahma Oatts
When did chase had such lower bars for employees? I was literally waiting in the front for almost 10 mins no one came to greeting or asking if there is anything I can help you? Plus they hire so many “advisors” more like I even don’t know how to describe them, I thought they were cleaning ladies at the beginning, super unprofessional super slow, late for my appointment for more than 10 mins while she had a cup of coffee in her hand, super chill? Excuse me! Talking is super slow, I feel super unsafe to put more money here anymore.
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July 2023 by Greg Schwarz
Horribly understaffed. Waited for :20 min and then was told we couldn’t be serviced. Bank somewhere else.
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May 2023 by Adara M
Worst chase branch I have been to. Very unhelpful staff
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February 2023 by HoustonReiki
Most of Chase banks leave courtesy behind. I was raised with a very nice Chase bank in Friendswood, so when my mother died I did all of her estate issues with Chase. Then I made a very big mistake --- I stayed as a customer. EVERYTHING is a huge drama there. The people I met with were so rude, absolutely no effort made towards civility and helpfulness. The last straw was using this location, located at SW Freeway and Buffalo Speedway. So very, very rude. I was shocked at the flippant and disrespectful behavior of the staff. I am sure they will be glad to hear I will NEVER darken their door again. But how can a bank with reviews like this one never see corporate oversize? Can it stand to be horrible, forever???
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February 2023 by Ernest Berger
Tried calling over three days to ask a question and no one has ever picked up the phone. Called Chase main office to complain.
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January 2023 by Jazmin M.
ATM drive thru, IT WORKS! I've been to a few chase atm and lately they all have had issues.
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December 2022 by nellious
Quite a big Chase branch over at West U. We came here to add my name to the joint account and Josh was our banker to help with this task. He’s patient and polite, got the job done efficiently in a relaxed way.
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October 2022 by Desorden Publico
They are some big AHs if they don’t see you in a suit they won’t help you, their excuse you can do everything in the chase app
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September 2022 by Sammi Kay Mavertto
Made an appointment here to open an account. When we showed up we were told the banker was wrapping up and would be with us shortly. He came out and told us he wouldn't have time for us because he was opening a business account (in other words he would rather get that business than tend to his appointments, I've worked in banking before I know how it goes). He was not even apologetic but he did offer to have someone else help us. He told us the banker would help us in 5 minutes. The second banker came out of his office, looked at us, didn't greet us and went into the break room. We waited another 5 minutes before deciding to leave. I've never been treated so poorly at a bank.
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July 2022 by Brian C
Terrible customer service (chetna)I needed some paper and should couldn’t email, fax or mail it- even though I get bank statements mailed to me.She says oh it’ll be easy just come and pick it up.I show up and had to wait over half an hour.Been a chase customer over 25 years and it’s gotten worse
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July 2022 by Marcia Brando
You need to be very careful with the cash deposit you do on the drive-up banking. This the second time the banker try to say I was short in cash.Business deposit usually are bigger and I think is easier for them. Very upset about it.
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June 2022 by Courtney Cox
Actually lied to me about the status of my account and blamed another bank for their failure to transfer, went down the street to another bank who had no issue and confirmed that the staff at this branch lied and there was no issue. If I could give zero stars for customer service I would.
