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May 2025 by Marc
Met with Veronica Salinas here at my local Chase bank and felt very neglected and overlooked. Having issues with new card I received in the mail, and left here with problem still unresolved. Waited patiently for over 20 minutes as I watched many other customers being taken care who entered the bank way after me. There is a reason this branch has less than a 3 star average on Google and so many 1 star reviews. Very unorganized and overall just disappointing. Some staff here really do care; others will just overlook you and do everything else except assist you.
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February 2025 by Sherifa Clarke
The WORST!!!!
Walked in at 1:00 pm and was told that I needed to wait until 4:00pm to open a new account. Meanwhile, there is a lady standing “chatting” with a client for at least 15 minutes and others in the back.
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October 2024 by Ash arias
Ricki, thank you for your great customer service! Appreciate you taking the time to respond my questions & advising me w/necessary documents needed as well letting me know of other acceptable docs in the event one wasn’t available to proceed, you made my visit very smooth!
You are definitely a great Teller, and would be making this location my Home Branch 🤍
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September 2024 by Barrosha Prescott
Friendly and welcoming location. Jesus was helpful with my transaction.
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May 2024 by Sonia Bolanos
I tried using the money machine inside and they didn’t want to give me information or help bad bank been with chase for years really bad service.
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May 2024 by Tong Miao
I booked the appointment with Corey at 11am, arrived at 10:55, and waited till 11: 30 the assistant manager Melody Kiaosouvath came out and gave us a bad attitude and forced us to step to the cashier to do our business. The whole time my mom and I were patient and polite, and Melody raised her voice when I complained about her attitude. I told her, it was the branch’s fault to double book the appointments or delay the meeting, we deserve a good apology. Melody just rolled eyes at us, and have security guys surround us. This is crazy, we never be treated like that. Thanks to Jennefer, who stepped out the window and calmed down the situation and helped us. Corey also needs to take the responsibility by ignoring our appointment, he should step out the office and check on us.
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March 2024 by J S
Your time is not worth very much at this branch.
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February 2024 by Jesse Sepulveda
They canceled all my accounts! Horrible customer service. Take your money some where else.
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January 2024 by Priscila G.
My mother received not the greatest customer service she speaks Spanish so there were Spanish speaking personnel translating for her and was directed to whatever manager or supervisor is in charge in this branch all she remembers is that he is a white man. This man over complicated the release of a check endorse to her kept her waiting over an hour in the branch and told her to come back with unnecessary paper which a sister branch resolved and were confused as to why the extra paperwork was needed. I was there to translate for her for the sister branch. The over complication and lack of help for the customer is insane and should be revised in this branch or taught to whoever is in charge here
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December 2023 by Felix Ortiz
The service was good, but this is the was first time, as a Chase customer I’ve been charged for cashing a check and using my credit card as proof. I’ve been to many other branches and not once have I been charged the service fee.
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December 2023 by Leonor Herrera
Today I was in this institution, and I am full of optimism and hope because I realize that there are still kind and honest people, like the Manager of this place and the sweet Ricki who attended to me with so much humility, by accident I dropped a bill and Minutes later they called me to come pick him up......God Bless you for doing the right thing....?
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November 2023 by cole welch
It's about a 50/50 shot on whether or not the atm will be working.
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November 2023 by Humberto Jijon
I want to open an account what are the requirements
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October 2023 by Dre’s World
Unprofessional, unorganized I sat an appointment to open an account and when I walked in the workers told me that I didn’t call and needed to make another appointment. While being in there for 45 mins I was unable to open the account because the banker did not know what he was doing and deleted my information out the system.
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August 2023 by Lety Rodriguez
Your dropbox location is completely unsafe
