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July 2025 by DongKi Jeong
The window staff are kind. Counselors also show efforts to be kind, but they cannot respond accurately due to a lack of understanding of customers' needs due to a lack of work knowledge. The manager shows off his superior position as a big bank employee and is inflexible in responding to customers due to his low understanding and adaptability.
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June 2025 by JG
I visited this locations drive up service to make a withdrawal. Instead of holding up the line, I pulled into their parking area and parked to count my cash. An older male in security uniform came outdoors and stood there, stared at me with an evil facial expression. He stared at me with that expression until I drove away. This occurred April 24, 2025. It was an uncomfortable eerie experience. I was informed to share my experience and next time inform the branch manager. There will not be a next time.
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June 2025 by UA09 info
I stopped by this branch to withdraw some cash, but the lady told me she couldn’t help me. She said her computer was in a bag, which I didn’t quite understand. She asked for my ID and debit card and said I needed to fill out a form to get cash. This is the closest branch to my location, and I always stop by here either to withdraw cash or make deposits.
This time, the situation was different. I asked if someone else could help me, as I didn’t want to fill out the form and just wanted to provide my ID and get the cash. There were three cashiers present, but they all said they couldn’t assist me. I don’t know what was wrong— it felt awkward, and I didn’t understand what the issue was.
Eventually, I said it was fine and that I’d just go to another bank. I left without my cash, and although I had handed them my ID, they didn’t say anything when I left. It was just a strange experience.
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May 2025 by Lo Lopez
Banker was nice, staff was friendly and greeted me as I walked out. Overall a fast and efficient experience.
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March 2025 by Anas Einea
So the employee made a mistake.
My account got restricted.
They didn't notify me.
I had to pay multiple late fees because of this employee's mistake.
Will be closing my accounts for sure.
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December 2024 by Brandon Kisch
I withdrew 300 AUD (i.e. 200 USD) in Sydney and there was a foreign exchange rate fee of like 1-2%, which is totally fine and expected. Now I want to deposit it back into my account, their exchange rate is embarrassingly bad, something like 0.55 instead of 0.65. It is egregious
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September 2024 by carreon2409
Subpar customer service, walked in and staff member was on her phone. Asked for help turning to change into cash but was dismissed since policy forbids it without rolls made (half were) the rest was under 8$. I can understand however I’ve been there before and have always been helped out with kindness and they actually turned my coins to cash like a real bank. This situation would be fine if it wasn’t for the attitude of the clerk she was not about to do anymore more work than the minimum. Luckily PNC was able to get the job done!
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August 2024 by mpk1414
Multi billion dollar company cant support more than one atm
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January 2024 by Tariq Shaikh
5 Starr for Ms. Sangita, thank you
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October 2023 by Dave Atkins
Bradley did a great job assisting me with my new account. I was having problems with my pin and he fixed it asap, unlike the the automated phone system……
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September 2023 by James Kim
Terrible customer service..
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July 2023 by Dreamscape Artisan
Rating is no surprise. Zero customer service, not worth thinking about.
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June 2023 by Lincoln Delaney
The branch manager, Brandon was very unprofessional,bias and condescending.Even if you can't help a person with their need,you have to acknowledge the issue and then refer them to the appropriate personnel without making them feel they are not an important part of your business.
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January 2023 by Hannah Ahn
Such awesome customer service, I look forward to coming again!
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December 2022 by Mariela Sanoja
They are very slow. Not a good customer service
