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November 2023 by CIndy Quintanilla
Love the detail received after a break inspection and the quote detail. Very nice people. I will definitely return!Services: Auto brake repair
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November 2023 by ken ell
Chimney Rock Car Care is awesome. They are always helpful. They do not upsell you on "work" that needs to be done on the car. I can walk in or call them trying to imitate a sound that I hear from my vehicle. They try to figure out what I am trying to describe without making me feel like I am going crazy with my reenactments. LOL. I have been a loyal customer for years and so glad that I found them.
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October 2023 by James Allen
Everybody there was great, super friendly. I usually never have a good experience at a car mechanic place, due to unfriendliness, making me feel like I'm inconveniencing them. I already have trouble with social anxiety, so I really appreciate the customer service there. I will definitely bring my car back in the future.
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October 2023 by James Pawlik
I’ve been taking my vehicles here for 15 yrs. I have never had any issues and are very accommodating (if you need a ride). The management and staff are fantastic, friendly and like old friends.Services: General repairs & maintenance
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October 2023 by Brandon Nash
Chimney Rock CC has fantastic service and the staff is very personable and friendly! Knowledgeable and helpful with suggestions concerning my SUV. I absolutely recommend Erin and the crew at Chimney Rock Car Care!Services: Electrical repair
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September 2023 by Aaron Pettway
I have used these guys multiple times for my BMW and they have not disappointed
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September 2023 by John M
The best independent shop in Houston. I am very particular about my cars and I would not take them anywhere else. Garrett and his staff are friendly and knowledgeable. Garrett's skills as a BMW Master Technician have proven invaluable to my BMW ownership experience. If you own a BMW, or any vehicle, I would highly recommend Chimney Rock Car Care for all of your vehicle service.Services: General repairs & maintenance
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September 2023 by JDA
The staff at Chimney Rock is very friendly and attentive. The time estimate they gave me was exact which I appreciated. I had an oil change, and asked for a tire rotation as well but apparently there was a disconnect on the request as they didn't do the tire rotation. I would give a 5 star but I think the prices are way too high. I go to CR because of their location, it's convenient; however, I have already found 3 other places within half a mile, for half the price. I paid $101 for an oil change. Too pricey so I won't have them change my oil any more. It would have been another $54 for tire rotation.
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August 2023 by Anika Chakravarti
Terrible service. My paperwork for the inspection was done after 20 minutes and was sitting on the front desk for another 30. The woman at the desk handed it to her coworker who put it on the table and forgot about it. And when I complained she had a bad attitude. Absolute waste of time, bad treatment of customers, and I will never come here again.Response to the owner:Thanks for checking the security cameras. I made a phone call right when I arrived and checked the time when I left. I was there for 50 minutes. It is disappointing that you would not trust a review from a guest and then attempt to fabricate the truth for the larger public.Thanks for letting me know that your inspections take 45 minutes to an hour. I have had inspections at other locations every year and they have lasted MAX 20 minutes. As it happens, the inspection was actually done in 20 minutes. I watched a guy from the shop bring in a paper, put it on the desk, and Rhiannon picked it up without looking at it and put it on the man's desk next to her, who proceeded to ignore it. I wondered what the paper was, and found out 30 minutes later that it was my inspection paper.I did receive an apology from Rhiannon, which I appreciate, but then she proceeded to rudely question the things I was saying about length of time for inspection.I don't appreciate the way that you've handled this matter. Instead of accepting that this shouldn't have happened and stopping after the apology, you've attempted to explain yourselves and belittle the honest feedback that I've given.
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August 2023 by Jonne Wilson
My coolant light came on as I was leaving for work, 2nd day at a new job and not what I needed. Juan provided quick assistance, an employee topped off my coolant once the car cooled, and within 20 minutes I was on the road and not late for work!
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August 2023 by Martin Perez
Their service is good and people are nice but a scheduled state inspection shouldn't take almost an hour and a half to complete.
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August 2023 by Adan Atriham
I came by yesterday asking for state inspection. There was no availability at the time, but I was able to make an appointment for that same afternoon. My car was taken back on time and I was done in less than 1 hr. The staff explained the process and the suggested some items that my car will need in the near future.All the staff are super polite, helpful and caring. Thanks guys.Service: Vehicle Inspection
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July 2023 by Sunjoy Rai
Excellent customer service. The nicest service team. Tried to get to my car as quickly as possible and address the issue I was having with my tire.Service: Tires
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June 2023 by Janet Mccurry
Excellent customer service by Rhiannon! I needed an inspection and oil change. There was a minor issue with the oil change as the car needed a new drain plug. The plug was ordered and installed the next day and the oil change was completed. I highly recommend Chimney Rock Car Care for your automotive needs.Services: General repairs & maintenance
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June 2023 by Walter S. Goff
Came in for State Inspection and tire rotation.Had a small leak in the sidewall. These guys went above and beyond as they emptied a full bed of firewood to get to the spare. After they reloaded all of the firewood.Great staffService: General repairs