City Gear is a store known for helpful and friendly staff who often provide excellent customer service. Customers appreciate the staff’s attitude and willingness to assist, with some mentioning staff members by name for their helpfulness. However, shoppers have expressed frustration with the limited selection of clothing for plus-size women and shoes, especially in smaller stores where inventory is more limited. Many reviews mention the difficulty of finding suitable plus-size clothing and the inconvenience of not being able to try on clothes before purchasing, as well as the limited shoe options that tend to stay the same. Some customers have faced issues with online shopping, such as website problems that prevented completing purchases, though staff and managers often resolve these issues and sometimes honor discounts in-store. Overall, while customer service is praised, the store’s limited merchandise selection and return policy are common concerns.
