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March 2024 by G Money
Went in 2days ago to get me my wife and kids all a pair of Jordans for the rodeo it was at least a hr before closing time I walk in i see 2r3 people jus sitting down laughing talking so before i can even close the door one girl said( o we close i already shut down the registers)and as i walk out they run a lock the door....I have a business and I would never treat a customer that way especially if they are trying to spend a couple thousand bucks it was just a bad experience poor customer service very unprofessional and uneducated i think they should hire people who actually want to do the job they are paid for and not sit around with people who don't even work there and laugh and talk and turn customers away when ur still open for over a hr them type of employees run ur business down just get some educated professional people in that store just for future purposes even though ill never visit that store again
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February 2024 by S Hamp
5:34PM on a Monday. Two young ladies sitting on stools inside the locked front door telling me they’re closed. Just close this location
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February 2024 by Jose Perez
They stay closed for break and lunch over the time they tell and tell you go to another one if you don't like it
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January 2024 by Angela Harper
Worse store experience, worse customer service, I am rewards member I plan to cancel my account and never shop Hibbett or Citygear again
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December 2023 by David Williams
Loved this place. The only place I could find a particular pair of Dunks in stock at the store. Thanks, City Gear
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December 2023 by Bill
Got to city gear on Kirby at 12:30. The door was locked. I waited 4 minutes for someone to open the door someone came and finally opened the door did not say hello. Good afternoon, anything? I told them I had an exchange. She said you can look in the back. I waited at least 5 to 8 minutes for someone to approach me to help me. I had to ask for help. No one was smiling. No one said may I help you just extremely poor service. I doubt if I'll be coming back at this location. To spend my money. I don't tolerate poor service at all.
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December 2023 by Steve
Customer service was so friendly, helpful and accommodating. I had two workers helping me. Store was very clean and organized. The customer service was top notch. I was also very happy with my purchase. Thank you and God bless!
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December 2023 by Zully Otero
I had ordered my shoes online to get picked up from this store. When I got there to get my shoes the cashier could not find my shoes, mind you there was only 2 boxes on the counter. I had my order confirmation # plus I gave her my name, still couldn't find it. She went to get the manager same issue with her until finally she printed out the receipt and come to find out my shoes were on the counter all that time.
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September 2023 by Sedrick demond Lewis
This shoe store not only have my favorite lows they also got my favorite clothing line akoo
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June 2023 by Nappy Butterfly
Sales person was very helpful and willing to help.
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May 2023 by Misteri Sanders
Don’t expect help. No one speaks to you or even sees you apparently. 3 people at the front and no greeting. I went to the shoes and no one came. I looked down at them and they were just talking and chillin. Smh. Never again.
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May 2023 by Aaron Johnson
Great customer service from the team. Answered my call and I could grab the shoes after 12.
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April 2023 by Phyllis Little
I have never been to a City Gear in my city where the employees did not act like you were disturbing them. They could take a page off the Hibbett customer service page. I am positive I'm not the 1st to say this. Employees are arrogant and talk to each other with you standing at the counter with no offers to assist
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March 2023 by T Mc
I come regularly, its never open, I'm in my car now looking at a tall female, peak around the corner. Im totally confused about what's going on.need new management or more workers
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February 2023 by Chris Walker
Customer service is horrible the latest sitting up there just eating chips not even a salesperson and she's acting like she don't have no recollection you know the of of anyting it's just terrible customer service with the people at the register
