-
March 2024 by Malindey Fisher
Many thanks to Chris at Clearlake Collision & Auto for replacing my passenger side mirror (whole housing assembly) on my Acura. Chris is very professional at what he does and I was able to get my car back in a reasonable amount of time. When I picked her up, she was ALL nice and clean. He also allowed me to still be able to feed my family afterwards. I'm sure we all can attest to what would've happen if we had gone to a DEALERSHIP, so BIG ups to Clearlake Collision and Auto on a job well done.
-
March 2024 by Gloria Flores
Great serviceService: General repairs & maintenance
-
January 2024 by Dorothy Rivera
Chris at Clear Lake Collison worked hard to get my car back in working condition. Chris was very nice. He kept me up to date with what my warranty covered and what was being done every step of the way. I will recommend Clear Lake Collison to all of my friends and family.
-
November 2023 by Dane McKitrick
I drive a Lexus LX which has several features that make it different from most cars to work on. Most mechanics struggle with this vehicle. I took it to Chris and immediately was confident that everything would be done right. He went over the entire car and found a few things that needed attention which weren't obvious. All in, I am very delighted that I found this shop to take care of my car.Services: Steering & suspension repair
-
October 2023 by Pamela J.
I had my car towed to Clear Lake Collision and Auto as a referral from AAA. It turned out, they were not even a AAA partner. I looked them up on the Better Business Bureau because they displayed on their website that they were a member and it turned out, they weren't. They fixed my car without my authorization and then called me a con-artist. When I went to pick up my car, Chris the owner, followed me outside and yelled racist and sexist obscenities as I walked to my car. I'm surprised a place like this shop is even still open. I have never experienced such a traumatic experience with a business. It's so disappointing to have been treated so poorly.
-
September 2023 by JEFFREY PERKINS
The only facility I will have my vehicles serviced. Professional / Reliable @ Most Importantly Trustworthy!Services: Painting
-
July 2023 by Clara Phillips
The lady who works the counter has daughters in the Girl Scouts! I bought out her Thin Mints while the workers popped my bumper back into place!
-
July 2023 by ladygray4
We found Clear Lake Collision and Auto after a minor accident. Now we go to them for all our auto needs! Friendly, professional service with a smile!!
-
July 2023 by Alan M.
This shop is unprofessional takes advantage of you and Chris the owner is very rude (yells and will go off on you) acts defensive right away and unwilling to admit that they put approximately 200 miles on my vehicle while it was at their shop for repairs and did not want to see the photo I took of the mileage when I dropped the car off, he wasn't even open to seeing the evidence or taking any responsibility, he just takes advantage thinking you won't notice. Additionally they over charged around $500. Will not recommend this place at all to anyone for anything. Very disappointing.
-
July 2023 by Kevin
Chris is an excellent mechanic. He's very knowledgeable and polite. Does the job right and for a fair price. My only mechanic I trust to work on my car.Service: General repairs & maintenance
-
June 2023 by Frederick Baugher
I called ahead and the receptionist was extremely polite and professional on the phone. They had a opening and fixed my AC within the hour and with great prices. I would 100% recommend stopping here. The shop is honest and efficient Clear Lake Collison and Auto is my new go to mechanic shop. CHRIS IS THE MAN!Services: General repairs & maintenance
-
June 2023 by Kendra W.
Horrible service. The shop is ran by a owner named Chris who is disrespectful and belittling of others. He did a patch job which he stated he would not warranty. I explained that triple a scratched my car and the hose right behind it got pinched. Explained I needed documentation to be able to go after triple A for the damage when I arrive for picked up, I was belittled about not wanting to pay (which I have no problem with, I just wanted the documentation I requested and was told I would get when I drop the car off ) instead i was spoken to with a bunch of nonsense like "oh you don't take your own photos?" I will be having his shop investigated by the Texas department of insurance. But also will never return because of the lack of respect for customers request. If you can't take photos of prior damage don't say you can when I give you my vehicle. And if you don't have anything why did the assistant say " I wouldn't give her the documents since she's being rude" I'm rude but y'all ganged up on me and bullied me 2 against one but I'm rude? When all I need is the documentation you have. A one line invoice that states patch job for $309 isn't acceptable when I requested detail documentation. Thank god I took photos before I brought it. But this location has no corporate guidelines , no adequate leader ship, go somewhere else some where, that if the floor manager is unreasonable, there's a person above them. Because Chris the owner of this shop is the poorest example of a business owner. One star is one too many. I never pull the race card but when I got upset over the documentation both white people (Chris and his assistant) accused the color person (me) about having a problem with paying! That's just immensely out of line! I was upset with the disrespected and being lied too. Chris said he could note the damage, clearly record it during the repair. He stated he has it if insurance calls, but refuses to release the information to the car's owner. The person that paid the bill..... Unethical shops do this to entrap a customer to have to return to their shop for the claim repair. It's against the law and regulations of texas department of insurance. When I advise I'm gathering this for the investigator at triple A, He stated he is the investigator, and his personal opinion on the damage. Which is irrelevant , the investigator would review the photos and videos I have before stating the damage isn't related to the outside damage right on top of it. So because Chris is a Mechnic he wants to play as a licensed insurance adjuster which again is against the regulations of Texas department of insurance. For a claim repair shop he goes against the regulation of TDI. Very bad for business.
-
May 2023 by Rich Samson
Excellent service and repair Very knowledgeable with complete attention to detail. Chris explained the repairs thoroughly. They have a new customer
-
May 2023 by zach galdamez
They fixed the underside of my car for free! Would recommend anyone to come in and check them out they are super friendly.
-
May 2023 by Jen T.
They have fixed many of my cars for various electrical, computer problems, tune up, vehicle crashes, etc. Once my Prius flooded and they were able to pull the seats, carpet, and drain plugs out to save my Prius. Best shop in the CL area. Honest diagnosis and reliable work.
