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February 2024 by Wayne Wilkinson
Requested a first floor room which we received but the room was not up to Choice Hotel standards that we had become accustomed to. The drapes were half hanging off the rod. There was a dirty towel laying on the bathroom floor. There was sticky goo all over the bedside table and garbage tucked under the couch and the pillows smelled of sweat. When we tried to call the front desk, no one picked up so after several tries we gave up. That's when the desk clerk came to our room and informed us that she could hear us but the ear piece on our phone was defective because she did try to speak to us but we couldn't hear her. When we reported the less than stellar stay to the manager, all we got was a "sorry to hear that" but no offer of compensation of any kind. This place is definitely off our list of recommended places to stay! Choice Hotels seem to have gone down in quality and service since Covid.
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February 2024 by Fernando Ismalej
Worst hotel at the area, I asked 3 nights to clean the room to the same guy and supply bathroom implements, and they just won’t did it. Day before to leave the guy at the front was on his phone and I was talking to him but his just ignored me at least 10 minutes. Room and mostly bathroom was full of bugs. I’ll never back to this place and don’t recommend it.
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February 2024 by Lkeira Johnson
This is the absolute worst place I have EVER stayed! If you’re looking for a place just to lay your head for the night, this is it, otherwise go somewhere else!!My family stayed there about a week ago. I tried calling to see if I could check in early. The phone rang for an entire hour! I drove there since no one would pick up and when I got to the front desk, no one was there so I waited for about 5 mins before someone from the back came to check me in. Once checked in I had to pay a $25 early check in fee. The young lady gave me a key to my room. When we opened it, the thermostat was set (and stuck) on 90 degrees! I went to tell the front desk and she gave us another room. Well, the key didn’t work and she assumed I didn’t know how to use a hotel room key so when she checked it, she had to rekey the card.The first time we used the bathroom, the toilet ran ALL night! And continued for our entire stay. The shower water was almost cold even though the knob was turned all the way to hot! We needed extra blankets so I asked the front desk clerk later that night and got serious attitude from him like I was asking him to valet my car!! The next morning, we left and there were 3 HPD police cars/officers out front!! Their gym is basically trash! The elliptical wasn’t working, the treadmill was missing the tread and the workout bench chords were broken! The pool was empty and dirty! Just an over piece of trash hotel! You may find a motel 6 in better conditions.If you’re looking at this hotel, PLEASE choose another one! You will be really disappointed with this! In my opinion, they need to burn this place down and start over! And hire more professional front desk clerks because the ones I encountered were not!
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February 2024 by Raheel Shamim
Terrible experience on my recent trip in December. Room had a strong moldy/pungent smell. It was hard to get in the room but due to my travel schedule, I got there late at night and the hotel was fully booked so didn't have any other choice. Bathroom didn't work and had to get someone to fix it. Not what someone would expect.
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January 2024 by Kristi W
Flight got canceled due to icy weather, called the hotel from the airport to ask if they provided shuttle service I was told they do. They told me to look for a grey or white van that says comfort suits. Got to B gate pickup, no van in sight. Tried calling the hotel back but their phones were down, later I learned that it was due to the Wifi being down. I would have chosen another hotel had the person on the line told me their shuttle service has not been in service over a year. So I spent an extra $50 in transportation expenses. Once there, check in was fairly easy. Although, there was no heat in the hallways and front reception area was freezing. The room (218) was adequate for a night of sleep but the TV volume didn’t work, tried calling the front desk, no answer. Wifi was offline the entire stay. The clock had the incorrect time which had me confused for a little while.
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January 2024 by Julie Tran
To sum it up place is HORRIBLE. From the front desk clerk (customer service) the room (dirty sheets, bathroom) and people (not sure who was trying to open our room door with a key @4am). Would never deal with any Choice Hotel Brand again.
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January 2024 by Connie R
This hotel was less than desirable, I am not picky but we had roaches in each room (we had 3 rooms on opposite floors and sides) for 2 nights. Pool not working, breakfast was bare minimum. Night help was there and friendly but day help kept leaving and Keys have to be reprogramed each time. No maintenance being done at all. Everything seemed to be not working.
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January 2024 by Myca Soeken
Don’t stay here they have roaches . I took a video and took it to the front desk and emailed it to him. The man working was kind and refunded our money.The girl that checked us in had no clue about the hotel, if they had laundry service, or much else.Rooms are big. Run down. Pubic hairs all over the shower.Good location. If you can get past roaches it would be an OK stay.
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November 2023 by Kitchen Cynic
Always frustrating to arrive to an empty reception desk after a long journey. Knocking and shouting didn’t help.Unfortunately the elevator was broken down but I managed to get a ground floor room. Was woken repeatedly during the night by shouting and doors banging - presumably the fire escape door given the lift situation.Not overly expensive but realistically all I wanted was a good nights’ sleep on my journey and on that count it was a failure. Room was dimly lit and there were sticky spots on the carpet.Breakfast was the basic kind of low-nutrition affair that you eat only to avoid starving.
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October 2023 by Dane Vukasinovic
STAY ANYWHERE ELSE BUT HERE! Im a choice member and travel the country regularly and always stay at comfort inns because their beds are consistantly comfortable. This is THE worst comfort inn we've ever stayed in, and shouldnt be allowed to use the Comfort Inn name. Pool was green and spa was not working. Reading past reviews it seems like this has been the case for MONTHS. Still shows as an ammenity on their website, which is one of the reasons we chose this location. Waited 20 minutes at the front desk for someone to come up. Then every. Single. Time. I had to use my key card I had to go to the front desk to have it reprogrammed. There is almost never anyone there, so every single time I needed to get into my room, I had to wait for someone. Side doors dont work with a ket card either, so if you have to park in thr back you have to walk all the way around to the front to get in. Crazy that theyre allowed to market a pool and spa, which apparently never work. We will be here another few days, and will be leaving in the morning to find a different hotel. Such a pain in the a$$ staying here. Spend your money somewhere else.
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October 2023 by Weldon Schmidt
I got the impression that this motel is struggling to make ends meet. It is located in a scuffed up part of town, and we arrived at 3pm only to wait because the desk agent had failed to show up. (Welcome to America) However, when the relief appeared, things happened fast! There was nothing wrong with the room. It was fully stocked and everything worked. Breakfast was adequate, but not lavish. Was it an $80 experience? Perhaps not, but then I'm not too picky.
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October 2023 by Sheldon Lye
WORST HOTEL EVER.Waited an hour at front desk for someone to let me into my room. No staff on all day. Nobody answers the phone. Pool broken. Gym is entirely broken.Had to get a cleaner to let me into my room when keycard system failed just so I could get my luggage and leave. Not even a staff member answering the phone to refund me for the night that I no longer want to stay for.If I could give this hotel zero stars I would.
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October 2023 by Graham Home
Stay away! This place is a stinker. Here's a list of all the ways you will be disappointed by these "comfort" suites:- Although you may receive a welcome email that promises shuttle service to and from the airport, when you call to request it, you will find that no such service is offered.- Although the booking site shows a pool and hot tub, neither of these amenities are functional or open. Too bad if you wanted to cool off after a day of travel.- WiFi? It may technically exist, but good luck getting online or staying connected to it. It simply doesn't work.- The rooms are in deplorable condition, with large gouges in the walls, floors, and furniture. Oh, and they take a damage deposit when you check in, so be sure to take photos of all the preexisting damage to your room.- The bedsheets and blankets are stained.- The pillows are half size.- Staff is virtually non-existent and, if you can even find them, completely unhelpful with regards to any issues you will encounter during your stay.In summary, this hotel should be investigated by the BBB for false advertising. Don't waste your money or your time at this miserable, un-cared-for establishment.
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August 2023 by Nora Landon
The only good thing about staying here was that the bed was comfortable. We confirmed the shuttle the day before arriving for 6:00 pickup at the airport. When we phoned the hotel we were told the driver left at 2:00 and we were on our own to get an Uber. The hotel pool is green! The advertised included breakfast didn’t exist. The front desk didn’t know why. The carpet hadn’t been vacuumed and we kept picking up bits of ?dog kibbles? There is a sticky spot on our carpet. Very unhappy about this hotel?. Save your money and stay ANYWHERE else.
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August 2023 by Baby tonj
I’m here visiting my family and this room never been cleaned it was a water bottle top inside the sheet of the bed (crazy) the couch bed mattress look like someone died on it I couldn’t tell if it was blood or rust. The water was orange rust u had to let that run for a minute we couldn’t close the blind (ghetto) the refrigerator was unplugged. I got to thinking about bedbugs and stuff Kuz why is this room nasty. And then the lady didn’t show up to work to cook breakfast she was post to be at work cooking breakfast at 5:45am 6:15 am came around still no show. She was late and she must do it all the time Kuz the front desk didn’t care. Only said she was post to been here that she running late I told my ppl she should’ve of took pictures and go show them to get another room or a refund. Kuz this is just ridiculous….
