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February 2024 by Patrick Wadlington
Great place. Great people. Large facility.
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November 2023 by Serge Mokanse
Good job
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October 2023 by Mercy Mercy
The manager lives on side, but she does not open the door under no circumstances….I rented a space yesterday she failed to program my code in the system. I was unable to move over the weekend because of her. I call and I knocked her door, begging for help she nor everything….. I know she was inside…Is an awful thing that they don’t have an emergency number for situations like this… especially when they failed to do the job, right.
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October 2023 by Joshua Childers
Nothing but excellent experience having a storage at this location. The staff is very kind, informative and professional.A special thanks to the staff for working with me as I am away on my ship.
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October 2023 by Bean Burr
Good service. Prices a bit high.
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July 2023 by T
Lots of business store here, which is why I thought it would be ideal. Positives- Good climate control. Inside relatively clean. Cheap to start.Cons- Loud blaring alarms constantly going off on units. Can’t view bill/account online. Office has to process payments once’s you make it online. Management is very micromanaging of renters. I’ve never had a storage give me a 5 minute time limit on how long I should organize my storage, frequency etc. or make special trips to my unit before. Tried to change hours from those listed on website after I reserved unit. The hours were listed 5 am-12am but Susan was giving 8-6pm. Trash and furniture is left on grounds for days. They used to have trash bins that were full for days but they were removed. Now there’s just trash. There’s no one to call if you have an issue. It’s giving being followed around the corner store vibes. There are nicer places and people to rent a unit from.
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July 2023 by Kim C.
Pricing is not optimal for the traffic that has to be dealt with to get in & out. If there’s an issue a client is unaware of they seemed to have a lack of interest in maintaining communication & updating their systems. Their security and temperature control are great but expensive compared to other similar locations.
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March 2023 by Kristiana Westbrook
I’ve been here at this storage for about 4 years … I love there customer service and they are great about getting things done !!
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February 2023 by Randy Barnes
Best U-haul rental experience ever.
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November 2022 by Kathi Beasley
This was a good place originally, but boy has it gone downhill with regard to security. Its WIDE OPEN 24/7 and NO ONE will LISTEN if you complain.As a matter of fact, the reservation number HUNG UP on me when I called to report the issue. NOT HAPPY...as we PAY for a secure storage unit and we DO NOT have one....
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September 2022 by Reese Foster
The folks in the office were very helpful, and i like that the units are climate controlled and the property feels very safe. Its not 24 hours but it has the best hours of all the units in the area
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July 2022 by Candi R.
They barley answer the phone. I called several times to see if it was even okay for me to return the truck since I was not the person who rented it. They never picked up. I returned the truck and left my phone in it. Anita Vice (the manager) had taken my phone from the truck inside the facility and hid it in her desk. At this point the phone was stolen. When I came back to retrieve my phone, she refused to unhand my property. She held it at random because the individual who rented the truck had a $45 balance. I had to call the police on this woman who actually felt that she had the authority to do what she was doing. I had no dealings with this company. I had no paperwork with this company. I signed no agreement with this company. I simply returned a truck for someone who else that rented it. I was late for work waiting on the police after calling them on this maniac woman. I could no longer wait, so my cousin remained there and got my phone back. She was also late for work. They wanted for her to wait at the store until the original driver paid a $45 balance. Only because we both had somewhere to be, my cousin paid the $45. Anita thinks this is a victory for her but this will be pursued, trust me. You cannot steal and hold somebody else property in effort to get another persons balance paid. That woman literally had lost her mind. When I left I contacted an attorney who told me what she did was 100% illegal Lol. I was in total disbelief that she tried this.
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July 2022 by Coraline
The ladies were very friendly and helpful. An easy and smooth van rental for the day. The van was very clean, no nasty smell of previous smoking and still appeared new. Great inventory of items to assist with moving are available for rent or purchase. Very happy with the ease of this transaction.
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July 2022 by wilfredo Medrano
(Translated by Google) Good place for them to rent their story good service(Original)Buen lugar para que puedan rentar su story buen servicio
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June 2022 by A P
Elevators are always broken. I was "sold" the idea of alarms on the storage units. Unfortunately the gates are often wide open 24 hours per day. The elevators, when the work, no longer keep people off the floors they aren't supposed to be on, etc. Lastly, my original price was around $80 but has been incrementally increased to almost double that. This includes a recent price increase without being informed. Then when I called about a matter concerning access due to all elevators being out of service I was told "I have other customers" rather than a straight answer. There was a sign on one elevator stating that a service call was on the way. The problem was it was Friday and the technician wasn't to arrive until Monday. This could have cost me $135 for the use of a rental van that I couldn't use. With zero clear understanding about when and what all they helped me with was my growing frustration.
