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March 2024 by MANUEL TORRES
Update:This was never addressed or corrected by management after I sent the email as directed. Never doing business with Conns again!Original post:I always try to give businesses the benefit of the doubt when I hear negative reviews, but my experience with Conn's was quite alarming. I'll keep this brief as I assume it may not be addressed, making it a waste of my time. I was approved for a credit line of $3,000, with no real need aside from adding the account to my credit history. With a 700 credit score, an associate eagerly contacted me to make a sale, which is understandable. However, they emphasized the Memorial Day sale and urged me to take advantage of the "no interest for 72 months" offer. After considering it, I decided to purchase a new washer and dryer set for my parents.When we arrived at the store to view the appliances, I was surprised when the associate presented a high monthly payment. Upon requesting a breakdown of the itemized purchases, I discovered that 4-year warranties had been added to all items without my consent. After removing the warranties, the associate seemed rushed, perhaps due to a loss of additional commission. She also offered an accessory package, mentioning hoses, but failed to inform me that it included the power cord, which I later found out during installation.During the signing of the contract, the associate quickly flashed an iPad screen, flipping to the next screen and asking me to sign without allowing me to read through the contract thoroughly. Upon skimming through and returning the iPad, I was surprised to find that she had copied my signatures and initials onto the contract.To add to the frustration, I was promised $900 headphones as a free incentive, claimed to be "Bose quality," but upon receiving them, they were clearly inferior and seemed to retail for much less according to a quick search.Overall, the entire transaction raised red flags, with tactics that felt like those of con artists. While I doubt my concerns will be addressed, I wanted to give the opportunity for an official response before considering contacting the Better Business Bureau.Negative Experiences:1) Associate calling me to promote the interest-free 72-month term2) Sales associate adding unauthorized warranties3) Neglecting to inform me about power cords not being included4) Sales associate transferring my signature and limiting my visibility of the contract5) Inferior headphones with an unjustified price tag as an incentivePositive Experience:The delivery men were extremely polite and attentive.
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March 2024 by CC
Great staff at this location. They get a 10/10!!!! Thank you
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March 2024 by Tiffanie Staten
Anthony was AMAZING!!! I loved how he spoke with my sons being that the furniture we were buying was for them. He was engaged and very knowledgeable. He answered all my questions and truly made this an overall pleasant experience. Thank you so much Anthony and keep up the great work you do!!!
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March 2024 by Jennifer Lopez
Super helpful and informative
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March 2024 by Princhelle Mack
Great customer service
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March 2024 by randi walker
Alex is the best.. so simple and fast.. thank you
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March 2024 by Darren Jones
Great customer and friendly also good atmosphere thank you
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March 2024 by Erik Dominguez
Horrible experience with delivery
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March 2024 by Luis Ramos
All good I very satisfied
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February 2024 by Annie Banh
Jorge was very friendly and extremely helpful in our shopping experience. He helped us find exactly what we needed!! Would recommend him for your shopping concerns and questions.
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February 2024 by Glenda Hall
Good service
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February 2024 by Leticia Moncivais
My kind Christian took great care of me ?
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February 2024 by Alex Enriquez
If people can't pay, then that's their problem. People need to learn and read the contract, and don't blame anyone else but yourself. Also, there are different departments, so don't be stupid and ignorant to just leave a review anywhere.
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February 2024 by Cindi Perez
Very upset with this company they delivery was terrible very rude to my mother they drop off the wrong stove when I call back and let them know I was told that they will come back with in a hour is 7:45 pm and my stove is not deliver. I was told by the sales person that they will move my old stove and fridge and this is how they leave my stuff very disappointed I have always buy from Conn’s this purchase amount was 6,000 for them not to have good customer service on their delivery
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February 2024 by Efrain Munoz
I had a good experience expecialy the associate that help me his name is christopher he will help you with all the questions you have I recommend it
