-
March 2024 by Sharaf D.
This is in regards to the Tire Shop at Costco. On a recent visit, the shop failed to inform, after about 4 hours that the vehicle was in, that the job was done, neither gave any information on what type of service was provided, repair or replace? No paperwork was given either. Yes, the flat was repaired but ....
-
November 2023 by Benjamin Fenton
I'm very surprised by the negative reviews. I've been coming here for years and have never had a bad experience.
-
October 2023 by Tony R.
Let me start by saying I have been a customer of Costco for decades, I used to have a membership at Sam's Club and Costco at the same time, but about 15 years ago I made a decision to stay with Costco because they were superior in many ways to Sam's Club. Over the last few years I have observed changes within the company's product, quality and prices. These changes have seemed to have accelerated in frequency with the COVID-19 PLANDEMIC. Some of these include dramatic pricing increases on Kirkland brand products, like their detergent, the Kirkland brand lasagna came in a family size package comparable to Stouffer's, It now comes in a two pack much smaller in size but costs more per ounce. There have been many pricie increases on non-Kirkland brands as well, ( courtesy of the engineered fake inflation ) Stella Artois used to come in a 24 pack, now it comes in an 18 pack, and can be purchased at Walmart for a penny less than what Costco is charging, I realize a penny is not much, but I don't pay $120 membership to shop at Walmart. The box of five dozen eggs in the cooler cost $11.39, at H-E-B, you can buy the five dozen eggs box for $6.38. I'm paying $5.19 more for eggs at Costco where I paid $120 per year to be a member just to shop there, explain that logic to me, please.There are many more unpleasantries Costco has imposed upon its patrons that I have not addressed, but the one that pushed me to write this review, this will be the last one I mention. Kirkland brand semi sweet chocolate chips. I had a hard time finding them because they change the packaging from a red bag to a blue bag, but if I remember correctly they are the same price, however I looked at the ingredients and they have changed the formulation used to produce these chips, and it is not for the better, you can look at the pictures I took and see for yourself. Anyway, it's needless to say I am questioning whether or not I am going to continue patronizing Costco as they have turned into another greedy corporation who are compromising quality for profit margin's. The thing that made them stand out from the other bulk stores they are now doing themselves. I figure if enough people get fed up with being abused by these big companies, and stop patronizing them, maybe they'll change their practices and consider customers who appreciate fair prices and quality products.
-
October 2023 by Brenda S. D.
To start with please do not put a "rude" person at your entrance! I requested electric handicap cart. Was told they only have "4" and all in use. Advised I was going to sit and wait and would they please let me know if one comes avail and was told I needed to take care of that myself. (10 stars) to the young man out gathering the carts. Very courteous!
-
September 2023 by Katelyn Faubus
Worst pharmacy I have ever been to. DO NOT COME HERE. The staff careless and immature. Don't waste your time here, go to HEB instead.
-
September 2023 by Cyndi H.
Meat measurements is not accurate at the warehouse . I know it's cheaper than non warehouse stores, but at this time when everything is more expensive. We're all trying to save as much as we can. Do better Costco!
-
August 2023 by C. H.
I went to this location in an emergency to put air in my tire that had a screw in it. It was close to the closing time for the Tire Center and they were extremely busy. I was going to have to wait about an hour for my husband to come and help me, and so I asked if they would help me at least put the spare on my car so I could make it home. Mark and Arturo were so generous to squeeze me into their busy schedule and help me; they saved my day! I truly appreciate the professionalism and care at this location - this is why I love Costco!!
-
June 2023 by Katelynn S.
If you don't come here for the food what are you doing?? I did not do a shopping spree today just grabbed some much needed grub! The pizza is always my favorite it's huge and very cost friendly. I would recommend to call ahead for whole pizzas to help your weight time. You do not need to show your Costco card to eat in the pavilion or enter in. For whole cheese pizza, soda, and hotdog we paid $11 and some change.
-
April 2023 by John Vu
It’s not just Costco pharmacy. I am a member since before Costco opened this very first Houston Warehouse. At least half of the store are unfriendly and many are racist, ironically including a few colored ones. It’s their culture, they know it, and I think they intend to keep it that way. Don’t expect any give - from general manager to stockers - a Black guy in produce and Carlos the cashier ( long gone, I think). The store in Memorial is worse. The Humble one seems better, maybe because this store’s business is slow. But the associated optometrist there Dr Chi Nguyện is something else: fake bedside manner, making up stories, unprofessional, incompetent, evasive, dereliction, pricey and more. (UH Optometry school cranks out the crazy.) You can actually find better service for cheaper price eye exam at Walmart, Target and others. Costco eyeglasses are still good buys. (I found another place for much cheaper still.) To tell you the truth, optometrists are simply quack doctor. Newly minted pharmacists are bestowed with doctorate too, expensive technician with a degree.
-
March 2023 by Amani Javed
Crystal is amazing. She went out of her way for me and it helped me big time. Much appreciated!!
-
March 2023 by Jeannie W.
I do not go to this costco if I cannot help it! I will and do drive to Humble or The Woodlands before I go here. However I have a need for some prescriptions to be filled as I am SICK! I called to be sure they got the request which I have to follow up on as they DO NOT communicate. After I called a bit more than 2 hours after my doctor sent it in, they say oh we have to order this it is going to be a few days. With no phone call from them.... Well this is not for fun I AM SICK AND YOU WANT ME TO WAIT??!! Sadly this is not the first time with this costco~ Among other issues I get sick of the racist attitude from the employees~ I have complained face to face with management which was a BIG waste of time. But this no communicate for the medicine I need ..... again did I mention I am SICK! Not just a little bit either damn!
-
February 2023 by Rita N.
The gas prices are low and most of the time they stock up on my favorites. I can't complain too much.
-
February 2023 by Chantel Davis
Just ghetto and rude for no reason.
-
February 2023 by Leah G.
I have always LOVED Costco. This location is no different. The staff is always friendly, the store is clean and well stocked. I have never had anything but a five-star experience at this location. All the items are the same that we had at our Costco in California we have grown to live the oven ready salmon, salads, meatloaf and chicken Alfredo. However, they do not carry the Kirkland branded alcohol, which was so good and affordable at the same time. Bottom line: wonderful store, and is a wonderful ambassador for the brand.
-
January 2023 by Victor H.
It's my stop for gas and costco fixings should I happen to be in the Willowbrook area. It's close to my office so if there's a day when I have to go in, I'll sometimes stop here for gas, that $1.50 hot dog, or to shop for last minute items. There's also a liquor store attached as well if you want to bulk-buy your hard spirits. I'm not a fan of how the parking lot is structured. Very haphazard and people do not stop walking so good luck moving if you're within the lanes in front of the store. It's always crowded on weekends so be prepared for lines if you have to come here around then. Of course any Costco is crowded on weekends because of this thing people my age do called "adulting". Staff is nice and accommodating; at least that's been my experience despite what other reviewers might've had.
