The Costco Vision Center provides an excellent customer experience, with knowledgeable and professional staff who go above and beyond to assist customers. Rosemary and Yelena are praised for their exceptional service, guiding customers in choosing the perfect eyewear. The eye doctor, Dr. Victoria, is also commended for her promptness and great customer service. Dr. Julie Nguyen is described as thorough and professional in her eye examinations, taking the time to address all concerns. Customers appreciate the high-quality care they receive, with one stating it surpasses that of other vision providers. While the Costco Vision Center is generally praised, one customer had a negative experience with a rude and aggressive staff member. However, another staff member, Austin, was described as professional and efficient, providing a positive interaction. Overall, the Costco Vision Center is known for its great prices, wide selection of frames, and exceptional customer service from knowledgeable and caring staff.
Dr. Julie Nguyen was professional and thorough in her examination of my eyes. She was patient and took the time to explain everything and address all of my concerns. My last eye exam was with Houston Eye Associates and I would say she did a better job than HEA. I will be returning.
February 2024
I went to Costco Optical at Willobrook on Sunday Feb 11th around 2:30pm and had the displeasure of speaking to rude, short temper, and aggressive optical department female staff member, I think her name is Leticia or something like that, hispanic. Her first approach was "what do you want? No greeting, bad manners terrible... read full comment
April 2025
Customer service was great! The doctor was so nice and very knowledgeable. Highly recommend!
