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February 2024 by J F.
I've been going here for years and the elderly doctor that took care of me has retired. Sad for me but I wanted to just say that I felt like my eyes were in the best hands unlike those TSO's and other vision high sales places. I got the best care and the best prices too which is so amazing to me. Now that my doctor has retired I'm not sure I'll get the same great care but I'm going to set an appointment and see.
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February 2024 by ELBA GUIO
I went to Costco Optical at Willobrook on Sunday Feb 11th around 2:30pm and had the displeasure of speaking to rude, short temper, and aggressive optical department female staff member, I think her name is Leticia or something like that, hispanic. Her first approach was “what do you want? No greeting, bad manners terrible customer service, a few more words and I decided not to continue my interaction with her, and I just said I rather talk to someone else, even if it meant a longer wait; she immediately threatened to make some notes on my account..! She had some nerve, rude and aggressive.Time to retrain or to remove that person from any customer contact area. I waited for the next staff member available and spoke with Austin, who was super professional, caring and efficient.!
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February 2024 by Elba
I went to Costco Optical at Willobrook on Sunday Feb 11th around 2:30pm and had the displeasure of speaking to rude, short temper, and aggressive optical department female staff member, I think her name is Leticia or something like that, hispanic. Her first approach was "what do you want? No greeting, bad manners terrible customer service, a few more words and I decided not to continue my interaction with her, and I just said I rather talk to someone else, even if it meant a longer wait; she immediately threatened to make some notes on my account..! She had some nerve, rude and aggressive.Time to retrain or to remove that person from any customer contact area. I waited for the next staff member available and spoke with Austin, who was super professional, caring and efficient.!
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November 2023 by Trinity Dental - Magnolia
Jessica was so sweet when I spoke to her over the phone i will definitely recommend this place she answered all my questions thoroughly with no confusion she's the best !
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May 2023 by John Vu
Costco eyeglasses are a lot cheaper than boutique and many big chain stores. Yet, the optometrists at Costco used to be the cheapest in town, but now among the most expensive, plus they are incompetent too, skipping many procedures and giving wrong prescription numbers, sometimes way off. Walmart and Target exams are only $60-$75 while Costco optometrists’ prices range from $110-$135 and for just routine eyeglass, not comprehensive and contact exams.
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May 2023 by A M
This would be the worst Costco experience for me. Took over 30 minutes to order contact lenses and I got there once they open the store, thought it was gonna be like 5 minutes thing…The new lady doesn’t have proper training and she doesn’t know what she is doing or saying. Everything she did was incorrect basically…
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February 2023 by JD
Always great for my contacts and lenses and the best prices too. They we're recommended by my optometrist and I've been using them for over 15 years. Sometimes they are short staffed, but they have been professional, helpful, and awesome! I appreciate everyone in the vision center!
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July 2022 by Cheryl S.
Save your time and go elsewhere! Their equipment is archaic and my prescription came out totally wrong. The office had limited supplies of samples for me to try out, put it on order and it took almost 2 weeks to arrive in hand. My prescription was completely off, giving me a headache after only an hour of wear. When I inquired about them just writing me a prescription for my previous prescription, they couldn't see me for a week. Unwilling to help me while I was out of contacts to wear, I had to pay out of pocket to see another optometrist since I had already used my vision insurance on this visit. Learn from my mistake and go anywhere else!
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April 2022 by hector ramos
They took my eye exam and told me they going to call me back when everything is ready I never received a callback, when I arrived again they said I took to long, I explained I did not receive any call and showed my call log, they said was my fault when was not, them they said they don't going to follow with my process, unprofessional people.
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January 2022 by Gabriella H.
The worst experience ever, the girl at the front desk was so rude for one. They said I had 20/20 vision and I know that's not true since I've been wearing glasses my whole life. I went to a vision source right after and I in fact do not have 20/20 vision. And when I came back to talk to the girl at the front desk about it she belittled me the whole time. She said things like do you not understand how Eye vision test works? She had a horrible attitude and was just straight up mean about it. I wasn't talking to her in a way that warranted that, she was rude for absolutely no reason. You can explain things to someone without making them feel stupid. I was upset that they didn't give me good service, and she got incredibly defensive and instead of informing me in a polite way she treated me like I was an idiot and was incredibly abrasive. Do not come here
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January 2022 by Syed Jaffery
Same name brand contacts cost half the price at Costco versus other places
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February 2021 by Melissa Koch
Giving a very low rating because the quality of their progressive lens is terrible! Extremely blurred peripheral vision. No way I can drive or even walk wearing the two pairs I bought. I asked if they had different levels of progressive lenses for quality and I was told they only offer top quality. What a joke. Returning both for a full refund. The lady was very nice but I would never buy glasses there again. Very misleading. Going back to Walmart where I got my last pair.
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December 2020 by Erick Torres
I keep calling to make an appointment but no one answers.
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July 2020 by Joe Gilbert Colunga
My Rx behooves me to get specialty lenses (mostly for vanity because I don't want to wear coke bottles), which cost a lot of money. I'd never considered buying glasses at a Costco Vision Center until a couple weeks ago. They had a surprisingly nice selection of frames for big guys like me at very reasonable prices so that was a good start. And then I was surprised by how inexpensive the specialty lenses would be. I ended up paying less than half of what I normally pay for a pair of glasses. Plus, they came in earlier than anticipated and were well-crafted. In the totality of this transaction I engaged with 3 different opticians and found them all to be helpful, knowledgeable, and professional. Overall, it was a very good experience and I'll be turning to them for my eyewear needs from now on.Note: I did not get my Rx from the opthalmologist located in this store. I recognize they are independent from the Costco Vision Center so my review completely excludes him/her/they.
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July 2020 by Hector Marrero
People taking number tickets for their turn. Employees wearing masks.
