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June 2025 by John
Great staff, excellent service. I arrived at Costco Tire Center (Houston, on Ricmond St) at 8:28 pm today, (8:30 close), but Jackson is super friendly! He checked my flat tire and said it still is under warranty! He is right and very professional, because I bought four tires from a car dealer last July, not more than 12 months. Thank you so much to Jackson and the team for putting on my spare tire, they’re very busy but they made time. I left Tire Center at 8:50 pm. Saved my day!
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May 2025 by Yongbo Zhai
They are slow. Promised 1 hour but still waiting. Been 2.5 hrs
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May 2025 by Ivan Sepulveda
Thank you so much to Joshua and team for putting on my spare, they’re very busy but they made time. Saved my day !
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April 2025 by Jon L
friendly fast service
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February 2025 by Jeanne Rosales
Jehu M was my sales representative (4) new tires for company vehicle and with such a pleasant transaction you guys will have out Company account! One person can make a difference. Great job Mr. Jehu on being courteous
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January 2025 by J A
Takes a very long time, you are better off going to Díscount Tire
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July 2024 by Arnold Palmer
Really helpful. Love having a tire leaking air with a massive nail in it parked right in front of the empty auto shop only to be told there’s nothing they can do. Thanks guys.
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July 2024 by Arturo RyE
Disappointing Experience at Costco Tire Center (Houston, on Ricmond St)
I've been a Costco member for over 30 years and have always had positive experiences. However, my recent visit to the Costco Tire Center in Houstonwas very disappointing.
I brought my car in for a routine tire rotation. After the service, they informed me they couldn't put one of the lug bolts back on and that I would need to take it to a mechanic. Since they were the only ones who touched the car, I expressed my concern. Unfortunately, they had me fill out a form for an insurance agent and basically denied any responsibility due to my "lack of evidence."
Feeling frustrated, I took my car to another shop. Not only did they find new tires for a better price, but they even offered a mobile service that came to my house to complete the job.
Overall, this experience was a hassle and left me feeling unheard. While I'll remain a Costco member, I will definitely avoid the Tire Center in the future. If you're looking for tire services, I recommend considering other options.
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June 2024 by Almog Inger
Great staff, excellent service; Jackson and Aaron are super friendly and professional
I bought four tires and fixed my flat under warranty free of charge.
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May 2024 by BrianV Portugal
Great place to buy tires and batteries.
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May 2024 by Jingbo Liu
Even if this place is associated with Costco brand, it doesnt deserve even a star. The two stars are for the Costco brand. I have tried this place several times and eventually lost my trust. All the times the flat tire is not repairable and needed to be replaced. This time I had to spend 3 hours waiting in the warehouse and realized how tricky they are. I scheduled a tire repair appointment and got there 20mins earlier. After 1 hour they called and said the tire is not repairable and all the four tires need to be replaced. It turned out they didn’t even take the tire out for inspection as they don’t even have the locking lug nut key. I missed the call and had to wait another one hour and half for replacing the tire. Only then they asked for the key to the locking lug nut to take out the tire. I have to say the tire repair promise is a joke and a pure waste of the time. I don’t trust them any more.
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May 2024 by Jason Hunter
Pulled up 15 minutes to close with a tire that needed to be plugged bc losing air. 3 people standing around doing nothing.
They said not enough time to fix even though plugging a tire takes only 10-15 mins.
I said please the tire will be flat in the morning. “Don’t you have a spare?” Was the response. So instead of just getting it done you’d rather stand around, do nothing and have me pull my tire off and put on a spare in the morning? Trash human being, trash customer service.
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April 2024 by Tom C.
This review is for the Costco on 3836 Richmond Ave., Houston, TX 77027. A few gripes I have about this store: 1.) Parking situation is insane. 2.) Lots of pushy, jerky people shop here. 3.) Filthy restaurant area. Plenty of employees walking around. Apparently, they don't like to clean. 4.) The pizza is disgusting. Get the hotdog (only good thing about Costco). 5.) Sam's has better prices and selection. 6.) Free sample food is disgusting and not fit for human consumption. 7.) Produce area leaves much to be desired.
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February 2024 by Ron J.
I've been wearing hearing aids for 37 years and have paid DEARLY ($4k-$7K) each) for 6-7 pair over that time. Today, I was introduced and tested by Dylan Garcia, Senior Hearing Aid Dispenser at Costco in Katy, TX. I was totally impressed with his knowledge, demeanor, and attitude. The testing he did on me was far more detailed and thorough than any test I've had in the last 37 years! Costco is very lucky to have him and his skills to share with members. Well done Dylan!
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January 2024 by Shatoyia N.
I'm here every week. Customer service is awesome. Everyone is always so helpful. They have people giving out samples of various products. Parking can be a challenge. There is a security guard but I never see him in the parking lot. I have been approached by random people in the parking lot asking for money. So be careful and attentive
