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April 2024 by Karen 2.
this costco gets very busy in every department. even the food court had no seats left and people eating standing w carts. the variety is good still.
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March 2024 by John L.
Costco is great place to shop. They always seem to have new things they get in and a step up over the other "club" store chain. It's the home of the $4.99 rotisserie chicken and $1.50 hotdog. Same price forever. The employees are polite and genuinely want to help you. Check out is faster now with the self service lanes, plus they will scan them in the cart if they are not too busy. This makes it very quick.
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January 2024 by Nejla R.
doesn't have a good experience with the tire center. every time I got flat tire, they refuse to fix it and made me to buy a new one. this time after they told me you need buy a new tire. I went another location and they fixed it without any hassle. Even customer services of Bunker hill location is not friendly as other locations.
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January 2024 by Alex H.
Plenty of parking. Had a great experience with some very friendly customer service folks when we redeemed our membership gift card. They lightly pushed towards Costco Business but weren't too pushy. Selection is pretty good. There were a few products out of stock, but nothing major. The meat section is particularly great. Looking forward to future visits (and thankful for our chest freezer)
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November 2023 by Maria S.
I had an appointment to purchase two new tires. I recommend you make an appointment. I was told my car would be ready in between one hour and one hour and a half. It was ready in about an hour. One of the reasons I'm giving five stars is because you can't take honesty for granted. I had taken my wallet out of my purse and put it in the front middle compartment. I had forgotten to put it back in my purse. Everything was in my car, including my wallet with all the cash in it. The cool thing about getting tires at Costco is that you can go to the food court to get something to drink and/or eat while you wait. And finally, you can also go shop for superfluous stuff though you just spent a big chunk of money on tires.
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September 2023 by Saffa Z.
Rude costumer service. new to the area and asked a worker were the bathrooms where she was so rude a costumer came to help me. My kids were also playing and they got told to stop and they can't do that. Wow! The Costco in my area is so much more nice!
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September 2023 by Schottsie H.
The warehouse is clean and orderly arranged. Quite a few freebies so I always spend more money than I should. Love that they have a large selection of low carb items.
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July 2023 by Alex C.
Visited this Costco location with my dog which is an emotional support animal. I have been to this location over 30 times with no issues until today. I made it past the greeter when I was approached by a manager named Fernando and was treated like a criminal. Him an another manager blocked my way into the store before finally agreeing to let me in. He waited for me to complete my purchases and told me it was the last time I was allowed to bring my dog to the store. This was while kids and even the costco employee working the register were all petting my dog. Little does Fernando know that my dog is in the process of becoming a service animal and we will be back soon! The situation could have been handled with more respect and less humiliation on the part of Fernando the manager. Fernando's rude behavior and lack of respect for customers is a poor reflection upon Costco. You can do better Fernando!!
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July 2023 by Zo M.
Love this Costco for great items such as coffee, salmon, and coconut water. Definitely our go-to for some great prices on wines and even some cute items for sun & surf. parking : can get crowded Prices: reasonable Return: at least once a week
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June 2023 by DeHorne S.
This review is for Costco Tire Center - As the 2/5 stars describe my experience ' Could've DEFINITELY Been Better'. If you want to do business with the Costco Tire Center, get ready to have thick skin. Plainly, the Costco tire center is a pain to work with. Costco has the best prices by far, but that's the only area where it has the advantage to most other tire shops around town. First, the tires that I needed weren't physically at the store, so I needed to order it at the counter or online to have them delivered to the costco tire center. Sure no problem (Sarcasm), as it's "only" going to cost me 3-5 days for them to send it to the tire center. I paid for it and got home to schedule my appointment on the website. To my surprise, their earliest appt would be a week and a half away. I ordered my tires on 6/11 and the EARLIEST spot was 6/23. Oh, that's another 10 days!! GIVE ME A BRAKE(BREAK) - I can't because I don't have tires. SMH Fast forward - My appt time was at 3:30 pm. I get there at 3:27 pm and since there were a line of patrons, I didn't get to the front of the line until 3:39 pm. The staffer had the nerve and audacity to tell me " Don't worry, you're not late to your appointment". It took all my logic and strength to suppress my urge to lash out. DAMN RIGHT I wasn't late! If anything you just worked too damn slow and because of that, everyone was "LATE". Either way - The only good thing Costco Tire Center has going for them are prices. At Costco Tire Center, LONG GONE are the days where you go to a tire shop, pay, have them installed and leave all at once. If you care for that, go somewhere else, which is what I'll be doing next time.
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June 2023 by Lauri B.
I struggled with this review. I use Costco for planning big gatherings, paper goods, trash bags, wine, beer, cat litter (supposedly Texas stores now sell it), some clothing items and bulk over the counter medicines. I rarely get gasoline there due to the lines, I do not buy their pet food because I am very selective about what my pets eat and I do not use their body products because they are not cruelty free (the brands they carry test on animals - I have researched). I do not have a large family, so I do not need to buy in bulk very often. For what I need, Costco is great. I know there will be long lines, I prepare myself for the trek across the parking lot and I understand it is a longer time out of my day commitment to go into Costco than a regular store. All those things are my mental planning when I know I need to make a Costco visit. I guess I don't like the pressure sales when you start a new membership or when you renew. Even though it's once a year you have to go through it, that snarky attitude the member services team gives you really sticks in my mind. They honestly look at you like you're an idiot. They want you to buy the $120.00 membership verses the $60.00 one. They try to use their fancy lingo to tell you the savings are so much more than they truly are, especially for a small family like mine. You almost give up and say "forget it!" (like I did a couple years ago) and go with the $120.00 card. Stick to your guns! You are not an idiot. It's not worth the extra $60.00 because you truly do not get that "back", as they state, unless you are spending hundreds and hundreds of dollars. There are no additional perks to having the $120.00 card except for perks to Costco themselves. Do the math, people. You would be surprised how many people start a membership with the best intensions, then they find out they can't use Costco for everything they hoped/planned (variety can be limited on some products) and then that extra $60.00 is pocketed by Costco. You only benefit if you are buying super big quantities and getting your small percentage "back". I don't have anything against Costco, per say. I just wanted other people to know I have been in this situation and I do not like how they act as if that black $120.00 card so much better than the $60.00 white card. If I have missed something in my assessment, I can only apologize and blame my member services person for racking my brain so much with his pushiness that I totally tuned out the other possible "benefits". However, I doubt it. I worked in retail years ago when I was younger. We had goals to meet and those goals were getting people to sign up for credit cards and get a life insurance quote. I am almost postive the membership attendants gets some type of compensation if they get you to sign up for the $120.00 card verses the $60.00. That's why high pressure sales people do this; goals put in place by their superiors. This is why I quit retail. Hope this is helpful to anyone ancipating a membership or renewal.
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May 2023 by R P.
Their employee made an error & while getting my receipt reviewed, they inconveniently had me go back to the register & wait. Embarrassing & ridiculous. Get your employees on check.
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April 2023 by Sterling D.
Don't call ahead to get a tire put on your car they have no clue about the tires they have and they won't put a tire on your car that doesn't the same season. If you get your car towed there after you get it cleared that they have your tire the only thing they can do for you is put a spare on it. Thanks for waisting my time!! I hope you have and emergency with your car and due to COMPANY POLICY you have to wait until the next day to find a place to put a tire on your car when you need it most. Then get called get a call from Corporate all I can do is say I am sorry. Glad this is going to happen again in the future and all you can offer that poor soul is an I am sorry. Hopefully I save 1 person from these people.
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February 2023 by Annie C.
I was loading up my baby in the shopping cart next to the entrance and didn't see the cart person pushing in a bunch of shopping carts so it took me a minute to move out of the way. Then, I saw two of the Costco employees who were managing the shopping carts roll their eyes at each other. I understand it is not pleasant dealing with a lot of difficult customers but I wasn't trying to be in the way. I was simply trying to load up my baby real quick.
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February 2023 by Wesley S.
Very disappointed and poor service. I was there today for a specific item. The spot in the store was was out so I walked up front and waited over 30 mins to get someone to search in the system to find they had 140 in-stock. Walked to the back, with a manager to wait another 20-30 mins for them to come back out and say they found my item and could see them but they didn't have the time and/or they were not willing to get them because they were blocked. What kind of inventory system are they running in the back? I never thought I would here after waiting 45 mins running around the entire store to be told they can see my items I specifically came for but refused to get them for me. Now they expect me to go back tomorrow morning and hope they have time to get my items?! BE BETTER, COSTCO! Ridiculous.
