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February 2024 by Karen 2.
must in the memorial mall. great deals and decent selection of stuff on clearance/sale. efficient staff as well.
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January 2024 by UM Layla
Received the worst customer service experience ever! A cashier called Melissa first didn’t acknowledge me when my turn in the line came and made me wait to be served for no reason whatsoever!! Then when my return was processed, she didn’t say a word and just left her check out and I was dumbfounded completely… I stayed there like an idiot and waited for another minute or so, then I just looked at my receipt to make sure the refund was there and left the store! I wear the hijab. Was it because I was profiled? Was it because she was just mean? I have no idea. But it is the freaking worst customer service I have received in Houston! Shame on you Cotton on and NEVER buying from you again!
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November 2023 by Christopher Stewart
I just spent $150 for clothes for my daughter, then was handed a pile of clothes without a bag. “Bags are extra”. That is absurd. I’m never shopping here again.
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September 2023 by Sam Lee
She help us a lot also she is very sweet and beautiful is the red head assistant manager
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May 2022 by Willem Center
Bought jeans. Manager refused a return “because they were dirty” despite never being worn. They also accepted an exchange which makes no sense if they were dirty. Manager is clearly a scumbag
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March 2022 by Jocelyn F.
The employee named (Tiara or Tiana) was incredibly disrespectful. I wanted to try on the pants (last pair in my size) she was about to put on the mannequin and I apologized for the inconvenience. I told her I would be quick and bring them back to her and apologized bc she was obviously going to dress the doll. She stormed off and said " bet she's not even going to take the f****** pants. Can't finish anything bc she wants to take the pants. So f**** annoying" I am well aware she was dressing the mannequin hence my apologies and kindness. This girl was unmannered unprovoked disrespectful and in need of some home training. Cotton on memorial mall HTX
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January 2022 by Sandhya Rajesh
Extremely rude manager.. I like cotton on, but won't be visiting this store again.
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November 2021 by Jill Kutka
Their dressing rooms are still closed just FYI. I picked out a whole wardrobe to try on and when I went to go try them on, the girls completely ignored me while I stood there and kept talking to each other. Then when I asked if I just go into the fitting room, one of the girls told me they were still closed but I could return the items within a certain amount of days or whatever. Yea no. So I apologized and said I wasn’t going to take anything and set the items on the counter, and the girl literally looked at her co worker with a look of disbelief. As if it’s not her job to sort and hang up clothes? As if there is a sign saying the fitting room is closed. As if someone would’ve so kindly came up to me and let me know. I take back my apology ma’am and I hope you enjoy the Christmas season.
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November 2021 by Stephen Williams
Very unprofessional store. Took forever to open the store when it should have been opened an hour prior to bugging them. I like this brand but this store irritates me.
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August 2021 by Alex Burton
The times on the website are not the same as the store hours. They make it very difficult to pick up any items. No clue when they are actually open and when they are not.
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August 2021 by marcus r
the girl at the register kept barking at me....made me really uncomfortable
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July 2021 by Larry Defrank
Very nice employees everyone was so helpful.
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July 2021 by Melanie Wright
I'm here visiting from Georgia and my first in your store and was very disappointed in the customer service I was given by sales associate Brandon he scratch the bag back from my grand daughter instead of saying you have to wait until the transaction is finished she's just a kid.
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May 2021 by Hurbert Davis
Very clean store and the team helped me fine the shirt I was looking for, they even took it off the mannequins! Great customer service.
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March 2021 by Serene K
I have never met a more sweet and helpful woman than Ki’Nora! Amazing customer service ❤️