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January 2024 by Monica Penrice
Let's talk about how this is the best cricket store to go to. They helped me get the iPhones my kids wanted for Christmas ? 3 of them at that. Katrice has great customer service skills, she was patient and kind. The manager, which i forgot her name was awesome. If you're looking for a new phone i would suggest anyone to go to Them. Again thanks for making my kids Christmas ? special
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July 2023 by GC Galindo
It's so sad for the employees y'all have here working hard with no AC at all. The worst thing of it was me sitting down on the chair for more then 1hour setting up my new phone I bought from y'all. Y'all need to fix that AC unit before y'all employees pass out from a heat stroke,! Y'all have great employees with very great customer service don't loose them cuz of this.
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September 2022 by Love Garza
Excellent customer service. Went in for an upgrade. Their ac was out. Our representative was a trooper, gave us accurate info to make an informed decision. Then she got us out of there before we could break a sweat. Lol. Highly appreciated her expertise & friendly demeanor. Going back to her specifically for my upgrade next week.
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September 2022 by Anthony Madison
Sell person was great
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April 2022 by Adriana Montemayor
worst customer service. I has called and told Eathan what I wanted phone plan and everything and he ended up putting what ever the hell he wanted and I did not realized it till the next day when I saw a text message to tell me the plan he chose, I do not recommend this place at all
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November 2021 by Wendy Sanchez
I went to the cricket store on uvalde right by Joe V's. And Jamie was so welcoming. She got me a great deal on my son's phone. Places like these are a little overwhelming and i feel pressured. But i didn't feel like that at all. Great experience thank you Jamie.
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October 2021 by Dulce Garcia
I had been needing to upgrade my phone for so long. I had gone to a couple of other places and this location was the best! The employees were ready to help and were so nice and patient! A shout out to Eithen! He was the one helped me out and was so sweet throughout the whole process. Thanks again!
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November 2020 by Tommy Espinoza
Erica has great customer she needs to be a Manager she knows the product and provides excellent service.
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August 2020 by Financial Edu
CRICKET STOLE FROM ME!!ANNMARIE R = HORRIBLE CUSTOMER SERVICE! She’s a store manager as well :/ YIKES!!I was not FULLY informed about the refund. I explained to the salesperson that this was a temporary option for me and I wanted to know the refund process in case it didn’t work out for me. I was only told I have 6days for refund. After getting the phone, door dash app did not work (which is what I needed) SAME DAY went back to get refund only to find out I would only get the device refunded. I paid almost $80, i only got the device for $20 refunded!! Cricket basically STOLE $60FROM ME. I am doing the best I can to report this and get credited. Manager ANNMARIE at location was extremely rude and inconsiderate even after the other salesperson “Erica” admitted to not fully explaining the refund policy. ANNMARIE kept yelling back and forth saying it’s not her it’s the policy which I understand but I do believe this situation deserves an exception due to SAME DAY SERVICE/SAME DAY REFUND REQUEST AND SAME DAY MISCOMMUNICATION!!! Again ! Horrible customer service and I’m not backing down on this issue! CRICKET STOLE FROM ME!!!!!
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June 2020 by Eva
Wonderful staff, very helpful
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June 2020 by Arnoldo Cifuentes
First time in this store, not anymore, they give a bad case a take me two days to return it, more of one hour waiting each day!
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December 2019 by Martin Espinosa
Awsome..service...great price
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March 2019 by Evie Vara
Great service! Love my phone and my monthly payment. thanks to Cricket.
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December 2018 by Pat Villarreal
Good service
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October 2018 by JOANA GONZALEZ
fast service. excellent people
