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April 2024 by Rico Schenck
Office management and staff are very friendly, accommodating, and organized. I should have a long stay at this locationThank you!
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April 2024 by Marla Yuvero
Best storage facility I’ve been to! And Russell at the front is amazing. You can’t find a better customer service person.
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April 2024 by K Perri
Another great experience here. Been with them for years now and customer service and office staff are the BEST! I needed a bigger unit and not only did they find me the one I wanted but found me a rate that wasn't back breaking. Why can't 10 stars be an option?
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March 2024 by Matt in TEXAS
We had a unit here for a while. It started out good when new, then got bad- elevator didn't work, bathrooms were gross or locked. It became okay after a while, maybe new management?It is a converted office building so the elevator is small and not meant to move big items - like a couch. accessing the building from a big box truck is not easy for unloading or loading. It has a weird layout/floorplan.Their rates went up- if you need a month or 2 and can get a deal, this place would be okay. If you need long term I would look elsewhere.
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December 2023 by James McDonald
I had a storage unit at this location for less than 2 months before it was broken into and all of my belongings of any value were stolen. The office was completely useless is assisting in any way, shape, or form. It is also my understanding that multiple units were broken into.Be forewarned that this facility has a history of having units broken into and - once that happened - the employees (most notably the manager) does absolutely nothing to help. I would recommend that anyone take their business elsewhere.
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December 2023 by S
Update: items ruined from humidity and heatStill keep bathroom doors LOCKED during business hoursStill waiting for the manager to call me back after leaving a note with staff twice to have the office call me back about the lack of AC for months on end. There was NO notice… so for all of you who think your belongings were fine all last summer and were being kept safe in a temperature controlled unit…check them again… the front office even had to have portable ACs …. Humidity causes mold and they HID THIS FROM YOU. I have a consultation with an attorney now and would have just liked to be credited the months they did not have AC but they’ve let this go on as a game of hide and seek and put my family’s belongings at risk.Also double check as you may have been “accidentally” charged an incorrect higher price which they didn’t reach out to tell you about (like the AC) you have to pay attention to it and call THEM.Price hikes (3 my first year and another one this year)Update May: bathroom is so gross and now made “unisex” so us women get to use the stall next to the urinal….. that you can just walk into….it’s like not a single person bathroom…. Has stalls and urinals.I even recommended several tenants previously who were duped by these guys. Just to add the cherry on top, of course I didn’t get the advertised bonus for those referrals then either. And I’m sad I recommended a place that takes advantage of tenants charging for climate controlled units which were not in fact climate controlled.Now my belongings have humidity damage!!! Documented. No call back 7/2023
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December 2023 by Coffee Leslie
Russell was wonderful to work with! I’m excited to get moved into my unit! Thank you!!
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November 2023 by James Williams
Had a storage at this location for about 2 years and had my unit vandalized twice. The storage is an office building turned into a storage unit. Building CCTV is lacking because it only capture the entry door and elevator door. I have over $20,000 of sound and lighting equipment taken from my storage and staff stated they could find anything on camera. The lighting is next to none in the parking lot at night time which poses a safety risk for tenants. Majority of tenants enter through the front and back door so anyone could be watching what you bring in and out of your storage. Like most storage units a gate code is needed to enter the property with vehicle. Anyone can pull up to property and piggyback into building since only a code is needed on the doors when the office is open. Some tenants will click open button on the automatic sliding doors when the office is closed. You are warned multiple break ins have happened at this location, if you have valuable items to store I would not recommend this storage facility.
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October 2023 by Adrian Trevino
I had a great first week here. Both Russell and Danyelle have been a HUGE help with my training! Very informative and hands on, they are definitely showing me the ropes in a quick yet very productive way. Their professionalism and customer service skills is showcased throughout the day when engaging with customers in person or over the phone. 10/10!
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October 2023 by James Thompson
The staff at Extra Space over on Gemini Street is so amazing. They were very helpful and attentive they made sure my unit suited me for all my needs they even offered complimentary water I definitely give them a 10 star. Thanks a lot Extra Space Storage
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September 2023 by Elaine Kosty
I have currently rented 2 storage units with Extra Space Storage. The units were super clean and the on site managers are readily available and very helpful. I highly recommend E.S.S.
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September 2023 by Cindi T.
They raised my rent by 50% after 2 months. Deceitful! Also - check the actual space dimensions- they're smaller than advertised.
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September 2023 by Alta Boner
The staff at this location are extremely helpful and nice. The property is well lit and extremely clean. Thank you guys for making this experience such an easy transition.
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June 2023 by Suzanne Dempsey
Shout out to Danyelle for always being professional and accommodating. She always anticipates the needs of customers, which is a rarity these days. Thank you to the entire team for your hard work!
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June 2023 by Gabriella Coggin
Got up early to move all our things to this storage unit. Only one elevator. Doesn't work. Call center on the weekends can't issue a refund. Really inconvenient and disappointed from the experience.Can't be issued a refund until a site manager comes back on Monday.I need a storage unit now so I have to take my business somewhere else immediately and have to wait for the refund without even getting to the storage unit. Horrible experience.
