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June 2023 by Google user
Friendly staff, great selection, always stocked and clean!
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April 2023 by Esteban P.
Called to order prescription for my wife. The lady I spoke to on the phone at 11:18am was an absolutely disgusting bitch to speak to. When told she couldn't find my wife in the system I asked her a question and she laughed. My wife couldn't call in her order and I couldn't imagine what she could've potentially wen through. Whoever this employee is needs to be fired so someone with some morality can fill that position and make CVS Pharmacy better.
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January 2023 by Juliet H.
Alfreda was fantastic and helped me tremendously during my visit! The customer care was palpable. She found the time item I was looking for with no barcode, applied my rain check, and even gently talked me into reactivating my CarePass today-- So glad I did. She's a keeper and serves this location well. Cheers!
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January 2023 by Ann D.
Rude pharmacy staff. Medications over priced and they could care less how soon they fill your prescription. Go somewhere else!!!!!!!!
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January 2023 by Paul Z.
Their pharmacy sucks, they're always delayed, absent, rude etc. This place literally sucks.
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October 2022 by Michael V.
Looking to be ignored, hustled or degraded? Want to waste your time filling out forms online? Well, I've found the perfect "pharmacy" for you! Now, I realize there are plenty of sh***y "pharmacies" around - (the worst of the worst being EVERY Walgreens). I am now giving you one more option - the CVS on Waugh Drive 77019. You can recognize it by the filthy parking lot. A few days ago I decided to get my Covid booster and a flu shot. I looked online at the government website to find where the Pfizer vaccine was available (surprisingly hard to find). The particular "pharmacy" showed that they had it in stock so I went through the 10 screens of information required for an appointment and booked it a few days out. All set! Ah, but alas, I was wrong.I checked In as directed, sat in the plastic chair as directed by the cardboard sign placed over the dirty plastic at the vaccine window and waited. Mr. Pharmacist (I won't name him as he is just a pawn in the problem and he seemed professional and nice at first). Well, when I showed them my insurance card and it was United Healthcare and Optum, a look of mild disgust came over his face. "We don't do Optum here - that's Walgreen's"! Wtf? First of all, I refuse to go to Walgreens. So Mr. Pharmacist says - oh, you can pay the cash price -$49 for the flu shot and the covid shot will be covered. "okay, I'll just get the COVID shot", I said, with an eye-roll. Twenty minutes later Mr. Pharmist was ready. "Where is your vaccine card" he said. "On my refrigerator", I said. Well you should have brought it. "Unnecessary" I said. The CDC records it and every healthcare provider has access to those records. As he prepared the shot I said goodbye and walked out. During those 20 minutes sitting in the plastic lawn chair, I scheduled the COVID AND the flu shot at Kroger - same day. I would have had to go there for the flu shot anyway, so......no time lost, just wasted.i asked Mr. Pharmacist why I wasted time filling out the 10 screen scheduling form (including my insurance info). Why was I accepted for an appointment with that info being known? Mr. Pharmacist took no responsibility for it, he just growled that he just does what he's told. So, no accountability either. Shameful. This is typical of all these chain pharmacies. Apparently Aetna (owner of CVS) now has agreed with UHC/Optum to divide customers into a CVS cattle pen and a Walgreens cattle pen before going into the "machine" for shaming, pain, and treatment of varying quality. Thanks CVS!
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September 2022 by Louis S.
The absolute worst customer service I've experienced in the 10 years. I came in this afternoon to report several areas of broken glass and trash in the parking lot. very dangerous to customers and my dog got shards of glass in his front paw. This location has become very dirty, the trash surrounding the property is never picked up, etc. the worst was trying to speak to Jonathan the manager who refused to see me. Dressed in gym clothes he hardly looked like the manager. Not one of the 3 employees I encountered on October 1st at 3 pm knew the name or number of the district manager ( I asked repeatedly). I'll take my business to Wallgreens. David D, Midtown
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September 2022 by Paul Ziegler
Every time I have to interact with the people behind the counter I dread it. Such unpleasant people on the whole.
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August 2022 by Alex A.
My girlfriend was in the store for 3 minutes tilla elderly woman of color with a blonde wig and glasses accused her of shoplifting makeup. She showed the woman and the security officer her bag which didn't contain the supposed shoplifted makeup and showed both women where she put the makeup that she picked up which was a display over its original spot. She didn't apologize even though she was clearly in the wrong but she did call my girlfriend fat and a b*tch. Mind you this woman wasn't skinny herself and 2nd of all she was on the clock talking foul to a customer. My friend who was with her in the store told the manager who didn't even seem to care. Do better !
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February 2022 by Claire L.
don't go here... the prescription prices are wayy overpriced. i just spent $93 on two of my medications when i can get them for $30 at HEB. i wish they told me about it or something, just wasted my $.
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December 2021 by Kelly M.
The pharmacy couldn't care any less about helping with your prescription. Every month it's the same lazy staff unwilling to do anything to help customers. Wait times are ridiculous and most of all, they just don't care. If you want customer service, go literally anywhere else.
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May 2021 by Laura Armstrong
Pharmacist said they will order meds for my 8 year old son, tells us to come back Wednesday for it and then when we go to get the medication, pharmacist says she doesn't believe in dispensing stimulant medications to children with ADHD and therefore never ordered the medication. She shamed us in front of the whole store for my son's medical condition. I will be making formal complaints and taking my business elsewhere.
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December 2020 by Fox E.
Not to be confused with CBS which is a record label, TV studio, and such.This is the CVS located at Waugh Drive and Dallas, and it's pretty expensive which is the main problem, but that's the same with every CVS.They usually are pretty well stocked, and more friendly than a lot of these locations.
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December 2019 by Rod Keels
Nice neighborhood CVS on Waugh Dr. at W. Dallas.
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May 2019 by Kaiya Mills
I have been going to this CVS about 3 times a week for the last 4 months and never have I had such a rude employee help me. I will not be returning to this CVS if/when Alfreda(sauce) or that manager is on duty cause my issue could have been resolved simply if they hadn’t caught attitude.