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September 2022 by Google user
Probably the rudest Pharmacist I have ever encountered in my life! I just ask if I could inquire information about the vaccine. She was rude impatient and made feel like a beggar asking for food when I was asking the covid and the flu vaccines. Super cold personality, kept repeating very generic responses as if it was talking to an automated phone call and very unhelpful. Really made this company look terrible and I can’t believe that cvs would allow rude people like this to work here. Don’t recommend anyone coming here if they have the choice!
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September 2022 by Ian van Niekerk
Probably the rudest Pharmacist I have ever encountered in my life! I just ask if I could inquire information about the vaccine. She was rude impatient and made feel like a beggar asking for food when I was asking the covid and the flu vaccines. Super cold personality, kept repeating very generic responses as if it was talking to an automated phone call and very unhelpful. Really made this company look terrible and I can’t believe that cvs would allow rude people like this to work here. Don’t recommend anyone coming here if they have the choice!
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July 2022 by Jennifer A.
THE ABSOLUTE WORST PHARMACY EVER! They don't answer the phone, hate answering questions, and are too lazy to run coupons or properly verify insurance. It's so sad because the pharmacist I've had the most unpleasant experiences with is a black woman. I have proved her wrong too many times to count, save yourself the HEADACHE and go somewhere else.
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June 2022 by Nomde Plume
***A review from a doctor's office*** This CVS pharmacy branch is very disappointing and frustrating. I tried calling the pharmacy multiple times to call in a prescription for a patient, but when I choose the option to speak to a person instead of leaving a voicemail, my call gets disconnected. I avoid leaving a voicemail when calling in a prescription because the chances of the pharmacy claiming that they never received my voicemail is very high so I always choose the prompt option to speak to the pharmacist. After several attempts of trying to get a hold of someone, I gave up and decided to leave a voicemail. After a couple of hours, I tried calling again to speak with someone to confirm that they received my voicemail, my call still can't connect to the pharmacy department so I chose the prompt option to talk to someone from the store. Britney, a very pleasant lady, answered my call. I explained my concern and asked if she could speak to anyone from the pharmacy department about my experience and connect me with someone. A rude lady named Jessica, picked up the phone. She claimed they are not experiencing any technical issues with their phone and has no idea why I am not able to connect. Jessica was very abrupt and dismissive. I then asked if they received the voicemail I left few hours ago. Unsurprisingly, she said no, there is no voicemail received. Very frustrating. I spent time and energy trying to reach them all day and when I decided to leave a voicemail, there was no voicemail. I had to speak to the pharmacist, Courtney, and place another prescription order. CVS, you need to do something about your phone system. I've been calling in prescriptions for several years and your voicemail system unreliable. Either that or your pharmacists fail or refuse to check voicemail messages.
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May 2022 by Michael V.
Where do I even begin? let me start with the pharmacy - used to be good, now , yikes! After pestering me to pick up my prescription, I went and dropped off another prescription at the same time. They said 10 minutes - 35 minutes later, I gave up.i now have 2 prescriptions waiting. 2 people working the pharmacy at 5:30 pm - really? One old Chinese lady came in for a vaccine, so that took one person out of commission. 6 people in line now for just 1 pharmacy person (Not even counting the poor souls at the pick up window.Next, and by far the most irritating, a long line at the front counter with absolutely no rhyme or reason to the line flow. A manager was directing people into the self checkout lines - 3 registers with varying restrictions on each one. All I wanted was a soda and cashews. 7 people in line and only one clerk to check IDs and to fix the mistakes at the machines caused by the ridiculous "apply coupon" thing which we get charged $5 a month for. Well, 10 minutes waiting for help with the difficult machine, and the other people unable to check out because they were buying wine/beer etc. the line was at a standstill. The only cashier was talking to one man the whole time and not paying attention. The manager was now nowhere to be found.Uh oh - I raised my voice to get EVERYONE's attention! Immediately the fat guy talking to the clerk left, realizing he was causing her inattention (boyfriend?). She then helped me out with my issues and the other two people at their respective dysfunctional machines. She could not figure out how to ring up my order - apparently never trained on a cash register? I said thanks and was appreciative. In the meantime: the young manager who previously was directing traffic, re-emerged from the break room (?) with another manager. Still confusion and a long line, he decided to stack even more water bottles at the entrance of the store - stocked to the max already. I asked him if he was the manager. He said he was one of them. I then layed into him about what was around us and my experience. He said he would talk to the clerk. I said to him "oh no, this is on you, not her." You're the manager and you are not doing your job in terms of tending to priorities. "Your job son, is to help out wherever and whenever necessary to keep traffic moving." I felt bad, but indignant. This guy was a dear caught in the headlights - and busted! Not trained or nor capable of doing his job! I'd love to manage this store for a week - it's completely unsupervised. I'm sympathetic to stores being short-staffed, but when those who do show up can't even do their jobs......the fish rots at the head. I want to know who is ultimately responsible for this store! I will haunt them in order to figure out who should be held accountable for this disgraceful treatment of customers. stay tuned......
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May 2022 by Monslavie Des Arcanes
Very poor service. Today March 18th, at 2:am, i bought some stuffs there and asked to the lady if i can use the restroom to peer..i begged her, i was in pain and explained to her that i have kidney stone and really wanted to peer..she refused and was VERY COLD... No compassionate in front of someone in pain...horrible!
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March 2022 by Gregory W.
By far the worst pharmacy ever. Twice now I wait in line for 30+ minutes after being told my prescription is ready, only for it to not be. Just stop saying it's ready until it actually is ready???
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May 2021 by Ken Thomas
I've gone here since is was opened and have never had an issue.
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December 2019 by Jennifer Petersen
Always a long wait for the pharmacy, will you please hire more staff?! Today, I have a sick baby in the car, crying and I’m in the drive up, already been here 10 minutes!!!! Come on already, get it together, look at your customer reviews and please improve
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July 2019 by Nina G.
Worst CVS in Houston! Takes forever to pickup a refill. Not just once or twice but all the time. They are definitely short staffed
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June 2019 by C. S.
You definitely don't need to have any common sense to work here! The pharmacy is a nightmare. It's worth changing pharmacies or driving to one out of the way. I have had several issues picking up prescriptions. They will call and say they're ready then they can't find them. I have picked up prescriptions then gotten home and one or two would be missing, return to cvs with all receipts and proof, they'll refuse to give me my prescriptions as they made the mistake, then have me go back to my doctor for another prescription! This pharmacy has caused me several issues let alone the inconvenience of always having to go in. You can go to the drive through pick up, then they'll make you go inside, wait in line, go to a different line then back to the other line. It's a nightmare. UPDATE: unfortunately had some prescriptions sent here hoping for a change in service. Was picking up for my husband and I as we were just in a car accident. The woman refused to give me his prescriptions even though he was just discharged from the hospital and unable to be in the car. She said he needed to be there in person with his license. His prescription is basically Tylenol extra strength and she's calling it controlled. I've picked up medications for him on several occasions and Vice versa we have NEVER had any issue quite like this. I handed her a picture of his license, a credit card with his name on it, we are married and have different last names but have the same address and she continued to refuse. How do you expect people who are physically unable to pick up their prescriptions get a hold of these things?!!! She had an attitude with me and was extremely insulting. If I were a manager here, she would not have a job working under me.
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April 2019 by M V.
So I stopped at this CVS to get a few snacks for my drive. Before buying my snacks I asked if I could use the restroom it's 1:10 am and I have been driving for 2 1/2 hours. This was one of the closest stores that was actually open for me to go inside buy my snacks and take care of personal needs so I thought. I ask the young man working the store if I could use the restroom before I purchased my items. He told me it was out of order. I then thought maybe he doesn't think I'm going to buy anything. I asked him well if you needed to use the restroom right now what would you do? Would the bathroom still be out of order? He said we don't have anywhere to use the restroom we just have to hold it. I just find this hard to believe. Anyway needless to say I left to find a store that would let me use the restroom and purchase my snacks. I shop at this store often but after this I won't anymore.
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March 2019 by Andy Rezrekt
This CVS is actually the illest one in Houston. They got a fresh soundtrack round the clock and they probably don't need y'all haters on that bad review mess rollin thru there anyway.
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August 2018 by Nams S.
Worst CVS location I have ever been. Very non- friendly employees, zero customer service. On top of it, if you have coupons, then it's additional work for them.
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December 2017 by Brian Nietfeld
Alright, I'm going to help them out a bit here... the staff is friendly and helpful. However! This is NOT a 24-hour pharmacy. Mind the closing times.