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April 2024 by Hana Kim
Lack of customer service. Ordered 5x7 folded cards from here but they got the paper wrong and didn’t have the correct one in stock so the fold was perforated and would rip the card, making it no longer a card. The manager only offered a 25% discount even though the mistake was on their end.
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February 2024 by Pegah N
Chandra claimed my prescription was ‘federally illegal in the state of Texas.’ First of all, federal & state law are two separate things. Second off, my prescription was perfectly legal under the Texas controlled substances act section 481.075. I called a relative who works as a doctor in the state of Texas and asked if my prescription was illegal & they said no they sent out prescriptions like that all the time. But my relative did let me know the pharmacist could reject a prescription if they wanted. If chandra didn’t want to accept my prescription, that’s fine & she could have said that. But to say somethings illegal when it’s not, is dangerous. The pharmacist should review the law before giving incorrect information out. I ended up having my prescription sent over to a different pharmacy because I don’t trust the pharmacist
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January 2024 by Anthony Robinson
Horrible customer service, they have stickers and items in the wrong places, and then when you come to check out, they tell their are not adjusting the price
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November 2023 by Peggy S.
This cvs only provides the pharmacy phone number. This cvs closes between 1:30 and 2 p.m. but rolled down the shutter at 1:27p just as I got to the window!! Talk about people who just don't care about customers and do a pathetic job!! I was livid. You set the timing then FOLLOW it!
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August 2023 by Karen L.
false positive tb testbeware if you're coming for a tb test they give out false positives. someone else below also had the same experience so it's not the first they've done this now i have to pay extra for a blood test or chest x-ray. thanks a lot
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July 2023 by Lam M.
The NP Ngozi Ugwuoke gave me a false positive TB skin test result - seems like she doesn't know what she's doing.I had to go in 3-4 times because this provider takes too long & she is often the only provider there. I waited the second time for 40 minutes (after their lunch time) & so I left - it did not seem like there was any provider there. Next appointment she got me in at 2:20 when my appointment was at 2pm. I told her I waited for 40 minutes the previous day & she asked me why I left -- I told her because it did not seem like anyone was going to see me???Lastly, when she checked my TB skin test she read it as positive. My mom has been a nurse for years & has done TB tests herself, she saw it and knew it couldn't be positive.Because of this provider I had to go to another CVS location and get the blood-draw TB test (quantiferon) to make sure I wasn't positive. Just got the call with my results & this NP informed me that my quantiferon results were normal.So upset that this provider wasted my time on multiple locations & inconvenienced me & made me drive to a farther CVS location because she cannot do her job right.Would not reccommend the Nurse Practitioner Ngozi Ugwuoke!!
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July 2023 by Adi D.
I don't understand what kind of customer service these pharmacists think they are providing when they lie about not receiving the prescription order from the doctor who called it in twice while I was with him. When I called the following day to check on my son's prescription who urgently needed it, they said they never heard from the doctor. I reached out to the doctor a third time and the doctor said when he called CVS on 3939 Bellaire Blvd in Houston, TX, the pharmacist told him she never heard from the doctor. The doctor immediately said "I AM THE DOCTOR" and the pharmacist responded immediately with apologies that she was busy with the customer. This is the worst customer service with the worst excuse that they give you any answer, right or wrong, without doing their do diligence to check on the prescription that the patient urgently needs. I am so disappointed at CVS and extremely tired of their lies. I will reach out to their corporate and file a major complaint on them. THEY ARE WORTHLESS. Beware of their lies. Never believe them when they tell you they never heard from the doctor or never received the order from the doctor. They never check and never inquire. It's an answer they give you to end the call. SHAME IN THEM!!!!!!!!
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June 2023 by Google user
Easy \\u0026 quick to pick up prescription
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June 2023 by Art Ellis
Easy & quick to pick up prescription
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April 2023 by Emily Strange
They are rude and have no idea what they are doing at the pharmacy
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February 2023 by Joseph Gray
Very rude. Refused to see me even though no one was waiting.
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January 2023 by Cynthia V.
I have come here a couple of times to use their Minute Clinic as there aren't many left around town. Care is quick and efficient and they are able to send any required prescriptions directly to the pharmacy. Wait times were as expected, but you do need to make appointments now to ensure you are able to be seen.
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October 2022 by Christy V.
Even though this location has a variety of products to shop, they have horrible customer service. They have 2 self checkout. A older lady was at one and I see a young worker with a bonnet on her head sipping on a drink with a straw sitting on top of the counter next to the woman while talking to a man. I walk up to use the next one and she yells out across the other lady "it card only okay honey." First of all I am way older than her, that is not how you address anyone because you don't know me. I have work managerial at several retail places and she would be wrote up. I didn't look up to address her behavior and she just laughed and didn't come to speak to me. When I walked away, I assume the manager was walking up and she hurried and jumped off the counter. SMH
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September 2022 by Mister Mxyzptlk
Great staff!
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August 2022 by Esther M.
I stop by this cvs for often. Its always kept clean and I'm greeted with a hello. Usually the store is stocked with whatever it is i need. I will continue to come here.
