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April 2023 by Briana M.
Not only is this location close to where I live but I have never received such personal and friendly service from pharmacy technicians in my life. I come here, they greet me by my name which is such a nice change from other pharmacies. Even other CVS locations that I've been to.The pharmacists at this location go above and beyond to help me whenever I need help or have an issue with the doctor or a technicality. They have helped me when it comes to insurance as well as calling the doctor and letting them know when they're on back order and suggesting other locations where my medication is not on back order .I will always come to this CVS. Above and beyond customer service!
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October 2022 by S W.
Have you found your wonder drug? I have. A lifetime of allergies were stopped in their tracks by Claritin D. Sudafed over a 24-hour period is apparently a strong dose; doctors and pharmacists have discouraged the purchase before. But I know my body and I know what works. Sometimes I take Claritin D (24-hour) for three or four weeks at a time. Other times, I go months without it. Houston this October has record ozone levels, ragweed pollen that's off the charts, other pollens, and no rain in over a month. It's a tough time for allergy sufferers. Here's how CVS screwed me.I bought a box of Claritin D, 24 hour. The pills were so expensive, I should have realized something was wrong. But I just needed the meds. When I opened the box in a restaurant a few minutes later, the pills looked different and I realized she had put a 12-hour pack in my bag by mistake. No problem. Easy mistake. She's human. But the store would not let me return the opened box, though I had not taken any pills. And because of the sudafed rules, if I returned it, they could not (or would not) let me purchase another box. So I took the pills home. I only took them in the mornings, unless I was particularly uncomfortable, in which case I took one again 12 hours later. Most days I took nothing at night, stretching those pills out for a few extra days.Today, the system refused to let me buy another box. Apparently, though the 12-hour box was in the bag, she charged me for a box of 24-hour pills (which is what I wanted) and the State of Texas thinks I still have pills left over. So how many days will I have to wait before I can buy what I originally wanted? If you don't take sudafed, none of this will make sense to you. But the pharmacist will understand. I'm stuck, during the worst time of the year, without the one medication that always does the trick.
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June 2022 by anithastyles (Anithastyles)
The pharmacist is awesome
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March 2022 by Kenbrayan M.
This place is the worst I recommend you to not go to this place because the employees are useless they don't help at all and everything is expensive what kind of shop will have expensive food or snack or drinks this place it's a scam please take this store down
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May 2020 by Maggie G.
Belinda is always helpful, kind, considerate and works her butt off! I hate that someone wrote a rude comment about her, and used her name (classy)! So I am writing a comment purely based off of the attention and time that she gives me EACH TIME I am getting my medication. I was born in West University and I now live in River Oaks, and this CVS has always been top notch--with Belinda working tirelessly to help others, especially during this time! Not sure why someone would make a negative comment about this particular CVS just due to the area as well? As if better service was needed due to its zipcode? Get a hobby and stop bashing lovely women who work hard for you! Belinda keep smiling!
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January 2020 by Blaine H.
The ONLY reason I use this pharmacy is because it is close to where I live. However, the hassle that I'm put through to get my medication makes me want to change. They are beyond disorganized and do not communicate. Don't use them.
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October 2019 by Betsy R.
Belinda put me on hold for over 15 minutes on the call to the pharmacy and asked if I was Ms. Russo which I was not. I couldn't wait so I hung up. Called again this evening and was on hold for over 30 minutes! Yes, you read that correctly, 30 min. I made my experience and complaint known to John, store manager. Poor staffing, poor planning and horrible customer service. I'm actually stumped that this location has such a poor rating and it doesn't seem they are striving to make improvements. This is River Oaks folks, get some higher quality service not CVS(COMPLETE VALUELESS SERVICE).
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May 2019 by Tori B.
Called today because I received a new message from CVS that my doctor called in a new Rx not covered by my insurances. When I called to inquire further the tech I spoke to was rude, had an attitude and was rushing me off the phone. Then I overhear a conversation she has about me with the pharmacist in the background (I believe she forgot to put the phone on mute). Overheard them saying I didn't understand what I was talking about even though I did because I'm a pharmacy technician. My MD eveN mentioned that when he called in my prescription the pharmacist he was speaking with seemed confused and he'd never experienced that before. Needless to say I will be going up there in person next week to discuss with management and request my prescriptions be transferred out.
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May 2019 by John G.
Worst CVS I ever have been to. Needed a photo for passport, the lady on the front desk was so rude. Didn't let me even see the photo. The photo is horrible, she just printed and said "It is ok". I will never more go back to that CVS.
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January 2019 by Kayla S.
I've been going to this pharmacy for over a year. The pharmacists and employees are all wonderful, truly. One of the pharmacists even went out of her way to contact me and tell me when my discount card on my prescription had expired and showed me where to get a new one. The problem is the location. It's an absolute cluster f**** It's near a Chuy's and regardless of all the towing signs, Chuy's customers take up all of the CVS parking. The valet actually lines parked cars in front of parking spaces (with cars in them) so even if you find a spot, you are likely to be blocked in. I feel bad for all of the businesses surrounding the Chuy's because it's directly effecting their ability to generate customers. Unfortunately, my last visit to this CVS I was unable to find parking nearby, and now I will be sending my prescriptions to a new location.
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January 2019 by Kyra J.
All time WORST pharmacy. NOTHING they do is EVER right or easy. When you're sick, this is awful. Normally I use Briargrove pharmacy (they deliver). They have real, intelligent people who really care. This place they call a pharmacy is a joke!!!!! Twice they've tried to give me someone else's Rx. When you call and hit the phone button for pharmacy, the recording asks for your Rx number. I don't have one, this is a new Rx. When I, after tricking the phone system, finally got someone, Rx wasn't ready. It was called in YESTERDAY at 5pm. Their excuse....I wasn't in the system. So if you're not in the system they don't fill Rx until you show up. Sick. Nice. Duh. Idiots. Oh, and did I mention, this store has NO PRODUCTS that aren't CVS brand. None.
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July 2017 by cheezhedd
Pharmacy will not fill prescriptions if there is even one obvious typographical error by Doctor's office administrator (i.e. minor name mis-spelling, date) that can be confirmed with a phone call. I will never use this location again.
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January 2017 by Teodora Mora
Vary widely among all great people.
