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April 2024 by Primadanna (Primadanna)
It is very difficult to have an employee answer questions. We walked up to the register where the manager was standing, she looked at us and walked off. We stood there alone for another five minutes while two other employees ignored us. We finally had to call out asking who was working the register. An employee stated that it was self serve. Mind you, there were two registers that were not self serve. There were also products located behind the registers that only could be accessed by an employee… Finally after retrieving our items in the store to purchase, the self serve registers were being used with a long line accumulating. Mean while, the manager is standing behind one of the regular (non self serve) registers. I asked her if she was opened for service. She looked at me and said, “No, I am handling something else.” I really believe that if there was another pharmacy chain competing against them, the customer service would be far better. The place has limited products but we are happy to patronize the business. I usually order online with CVS for the products that they do not carry. Just know before you go that they lack good customer service and professionalism at the manager level leaves a lot to be desired…
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March 2024 by Ms Clay
Had a pickup order everything was in stock and ready for me to pick up once I arrived. The cashier was friendly and helped me quickly.
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March 2024 by Sara Michelle
Standing here at 8:20am on a Sunday...store opens at 7. Doors locked no one here. CVS 18 wheeler here to unload too...My favorite.
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March 2024 by James Helliwell
Opening hours are incorrect, wasn’t open on Sunday at 7
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February 2024 by Victoria Souza
It's your typical CVS in regards to the store itself. No more or less.But I come here for the pharmacy. Honestly it's the best service I've gotten in that department, anywhere. I've had all my prescriptions switched over to it. The tech is kind, proficient, & the pharmacist goes a bit above & beyond if I need anything fixed or printed out. Even if it's busy, they do not act annoyed & it's really appreciated.It doesn't seem to me that the negative reviews come from the regulars who come in. Only my opinion.
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January 2024 by Shayne Ford
The people at the pharmacy go out of their way to be helpful. A rare thing these days.
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December 2023 by edward hernandez
The people there are so rude. I ask the doctor from the pharmacy to let me use the restroom for my dauther. And he said the restroom is not open to the public but yet I was going to purchase item there. And un top he gave me attitude. Employees need to get better at treating people and help more. So rude.
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October 2023 by Paul H
Not open. Waited almost 20 minutes after they were supposed to open and still nothing.
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October 2023 by Jason Z.
The only plus is that this location is located downtown and is somewhat walking accessible. Parking just to come here would be I'll advised as there is no free parking. They also don't have a public restroom, for obvious reasons being in downtown.
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September 2023 by Aziz Guide (Travel Expert)
Very big store with many items. Staffs are friendly
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July 2023 by Angela Guzman
Was able to pick up some last minute cupcakes for a friends birthday. Such a great idea and so much fun
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June 2023 by Sandra C.
This CVS pharmacy is the best! The staff is friendly and helpful. As far as the store… it’s always out of drinks specifically Gatorade and Diet Coke. It also permits homeless people to steal. The staff is always changing but are very friendly.
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May 2023 by Patrick S.
Pharmacy is terrible. My prescription was called in a week before they contacted me and told me they cannot fill it because they hadn't ordered the medication yet. Filling customers prescriptions always feels like a chore for this outfit. Like I'm putting them out asking to fill my order. Constant smirks, snickers, laughing... I don't understand because this is the slowest CVS Pharmacy I've ever been in. The pharmacy employees seem to be more concerned with joking around with each other and goofing off than helping customers. They routinely close 20 minutes early and if you get there 20 mins before closing they treat you like dirt. In one case I filled an Rx and when I went to pick it up noticed there was a mistake (oops..) When I pointed out the error they said they would fix it and it would take about 20 mins (was about 30 mins from closing). I said no problem that I would stick around a do a little shopping until they corrected it. 15 mins later they had the security gate closed at the pharmacy and the lights off!! I was just standing 10 yards away the entire time!! I don't think there's a lot of oversight at this location. Makes alot of sense since the competing pharmacy on Main St closed about 2 years ago. Better to take your business elsewhere. I very rarely post negative reviews but this has been one of the worst customer service experiences in my 40+ years.
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April 2023 by Irene H.
parking for this location could get confusing. entrance on Louisiana St. call phone number to concierge to open gate door to enter into parking garage. elevator takes you down to lobby level, go out to right onto sidewalk, make left to store front doors.to leave, cannot go through same doors to elevator bank so proceed to Market Square Tower valet area, find VISITORS doors - back right corner which leads you to elevator lobby.
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March 2023 by Sydney Tyrone
I love CVS in general, but this store is conveniently located, pretty well stocked, and the staff is friendly and helpful. Leonardo (Leo) went above and beyond today by explaining to me how I could get the full benefit of my CVS membership by signing up for the Extra care pass. I appreciate the suggestion and the help and look forward to using it going forward.
