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June 2025 by B O
Kristie was working the pharmacy window when I drove up. I was picking up a prescription that was ready. I don’t know why, but she had an instant dislike of me. I smiled and was courteous to her and her responses to me was not at all courteous. She was annoyed and ill-mannered to me. I’m thankful I wasn’t feeling ill and crummy because that would have made me feel sad. I didn’t deserve this treatment from her. Walgreens pharmacy techs never treat me badly. They are always kind and gracious. I am considering transferring my families meds. I don’t deserve to be treated poorly when I have not done anything to deserve it. I HAVE to pick up this med, but I DON’T HAVE to pick it up at cvs. Thank you for reading my review.
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March 2025 by Mayra Villanueva
I’ve used this CVS location for few years now to fill my prescriptions. Not sure what changed but pharmacy staff is very unprofessional and rude.
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February 2025 by Dena Steed
Can't get prescriptions in a timely manner. I have a specific day & time to take this medication. I try to get it in the computer early so they can get it filled a day before I have to take it. The automated system won't refill until it's past due & the pharmacist is just plain rude when asked if I can get my meds one day before I have to take. I need to find another pharmacy or at least another location.
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January 2025 by Sarah Loutchaninoff
This store is absolute garbage and has the useless pharmacy staff known to man.
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January 2025 by Kimberly Smith [WCE]
I had items to return for my mom, and the lady who helped me was amazing! She was friendly and knowledgeable! Thank you for hiring people who truly care!
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January 2025 by Daniel Fisher
Horrible experience, worst waiting time ever! And only 2 customers waiting! Staff not friendly in the pharmacy never going back for my prescriptions! Absolutely unacceptable, I understand now why so many people complaint about this Cvs Pharmacy location.
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January 2025 by Brittney Tyson
I have shopped at this location before but today I was told I could not bring my purse into the store as it was a new corporate policy and they don’t allow big purse in the store. Before I could even pick up anything! I was in shock! It’s rude and offensive to individuals. Myland was rude and proceeded to say well you can’t shop here! The tone of voice I was appalled. There is plenty of other places to shop but being a black female corporate employed by CVS I was there to use my discount. He said that is a new policy. I don’t understand the policy big or smaller purse anyone can still take advantage. So the policy will simply be no purse in the store at all. I did go to another location and had no issues with my bag. I called customer relations and file a report against the store and him for discrimination. If it was a company policy they would have a sign stating this not an individual person deciding who can and can’t shop at this location.
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July 2024 by Geneva Heely
Manager gave up too easy. I went to pay my rent and manager accepted my money and put it in the cash register. The system rejected my payment and when I asked manager to retry she stated it would just do the same and reject it. Didn’t even try to accommodate me. Short changed me by 20 until I bought it to her attention. Went down the street to the other CVS and no issues ( which is my normal CVS) Will not be back to this CVS they give up to easy.
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June 2024 by Robert Hooper
If I could give zero stars I would. CVS is awful. Over the last 10 years their customer service has gone from barely acceptable to awful. Pharmacy associates will lie to you.
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June 2024 by Rachel Franklin
I want to give store #7475 zero stars. No cashiers available. “Manager” insulted me, argumentative, raised his voice and refused to help me. I am transferring all prescriptions and will never enter CVS store #7475 on Kingwood Dr again. Walgreens can have all my business going forward since they hire cashiers and train their employees on how to have respectful interactions with customers.
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June 2024 by Ann Fenner
Great employees; always friendly & helpful.
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May 2024 by roxanne remsing
Usually have what I need and they don't they're very helpful too
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May 2024 by Kelley ODonnell
Pharmacy staff not very friendly and long line at drive through. Not nasty but definitely not friendly staff
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April 2024 by M Jumawan
On 4/2, at around 8:30 pm, I was picking up my husband"s medicine, and the guy in the drive thru said it was not ready in 15 minutes, so I went around and waited in the parking lot and went back in line and there was 1 car ahead of me and when I moved forward the blinds were closed because it was already closed and I was in line before 9pm. And I can see them inside hurrying up to leave. Didnt even bother to acknowledge. This is not my first incident of their unprofessionalism. Very poor customer service.
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April 2024 by Dingdong Aviwan
This location has poor service.
They will hang up on you.
A male agent hung up on me 5x. He didnt even bothered to ask my needs.
It took them so long to process my prescription meds.
